Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 11,068 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 11,068 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 20th August 2026

475

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery is fast but my Harlequin fabric has many flaws throughout. I know this is not your fault but I sent an email and photos and phone and left my number so you could call me back on the Friday . I had to phone on Monday to find out what was happening. I did get an email but still haven’t heard what the manufactures are going to do.”

Helpful Report

Posted 5 years ago

Thank you for your feedback, we are sorry that you have had flaws in your fabric, and that you had to chase up your faulty issue with our team. We can assure you we are working as hard as we can on this and will be in touch shortly with a resolution.

Posted 5 years ago

“I’m afraid I haven’t had the best of experience with JC. I have found that the phones are never picked up and emails and voicemails take a long time to elicit a response. There have also been a number of miscommunications between JC and Osbourne and Little resulting in very very long waits for samples. When I speak to someone they are very polite and helpful, just getting through and getting the results are the problems.”

Helpful Report

Posted 5 years ago

Thank you very much for your feedback, we are so sorry to hear that you have had such trouble with your sample order. A member of the team will be in touch to help. Again, we can only apologise for any inconvenience caused.

Posted 5 years ago

“I had higher expectations for the quality of the rug that I purchased based on the photos provided...didn’t meet these expectations”

Helpful Report

Posted 5 years ago

We are very sorry that the rug you have received does not meet your expectations - we do offer returns on rugs within 14 days of delivery and hope that this helps.

Posted 5 years ago

“Still awaiting part of my order - a pair of made to measure curtains. On receipt I will be happy to leave a review”

Helpful Report

Posted 5 years ago

Thank you for your review Karen, we are pleased to see that your made to measure curtains have now been dispatched and we will look forward to your review once you have received them!

Posted 5 years ago

“The quality of the wallpaper we purchased was very good. We are very happy with how it looks. However the delivery was late meaning the decorator we booked had to be postponed and we incurred a fee for this. When I enquired about our late item I was told that due to Covid, deliveries would be taking longer than normal - I completely understand and appreciate this however it should have been made clear at the time of purchasing so we could accommodate the extra time and not make arrangements. Given the delivery fee is £6.95 it would have been nice to be told about delays.”

Helpful Report

Posted 5 years ago

Thank you very much for your feedback Jessica, we are very sorry for the delay to your wallpaper, and for that fact that you were not notified of this sooner. I can see that you issue has been dealt with through our customer service team but we will certainly take your feedback on board.

Posted 5 years ago

“wallpaper arrived quickly but fabric didn’t arrive. I had to contact them twice even though I was told they would call me back. They claimed fabric was lost/damaged even though I had never received tracking details. Fabric was reordered and arrived very quickly after receiving tracking details confirming my thoughts that they had not put the order through first time.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us feedback Sandra. We are very sorry for the damage to your original fabric but can see that our customer service team dealt with this efficiently and ensured a replacement was dispatched as soon as possible.

Posted 5 years ago

“My issue issue is with the time it takes for a delivery to arrive.”

Helpful Report

Posted 5 years ago

Thank you for your review Jos. We are very sorry that your order is taking longer than anticipated - we can see our customer service team have been in touch regarding an out of stock item and therefore there is a delay on this but we hope you can understand.

Posted 5 years ago

“I received my order 3 times!”

Helpful Report

Posted 5 years ago

Thank you for your feedback Sarah, we can only apologise for the fact that you received duplicate orders. We are aware of this error within our system and will be ensuring this does not happen again. We hope you are pleased with your order!

Posted 5 years ago

“Lovely fabrics but unfortunately, a terribly misleading website. You can order something that might not be in stock without realising - but they will still take your money and inform you of it later, so then there's the whole waiting for the refund to come through. It's a brand new website, so a gigantic oversight which has somewhat knocked my confidence in ordering from this company. I ordered a material in December. I was told that due to Covid, I would unlikely receive it until February. I had to call them end of January to find out the progress of my order, only to be told that my fabric had been discontinued. So they had my money for approx 10 weeks for a fabric that I was never going to receive! That said, Lydia in Customer Service is incredibly helpful and understanding. She came up trumps for me.”

Helpful Report

Posted 5 years ago

Thank you for your feedback Jo. We are sorry that we are unable to show stock levels on our website - this is due to the fact that we do not hold our own stock and place orders directly with our suppliers. You can always check stock with us before placing your order by calling our friendly customer service team, or checking on our live chat facility. We hope this helps for future purchases!

Posted 5 years ago

“Sadly, I never received a response to my email and phone message. Last week, I ordered a few metres of fabric and called within the hour to reduce it by one metre but heard nothing back.”

Helpful Report

Posted 5 years ago

Thank you for your feedback Claire, We are very sorry that your response took longer than usual for us to get back to due to us experiencing very high volumes of enquiries. I can see that our customer service team got back to you and refunded you for the extra meter of fabric as a gesture of goodwill. We hope this resolved your issue!

Posted 5 years ago

“I found your staff knowledgable friendly and helpful and I would probably use you again. However my carpet took 6 weeks to arrive which I presume was all to do with the brexit withdrawal shenanigans and whilst I acknowledge this was probably not your fault and I probably got a bit snotty on the phone I would very much have appreciated if you could have been a bit more proactive on keeping me fully aware of the situation. However the carpet finally arrived a day earlier than you had advised in your last email and I am delighted with it!”

Helpful Report

Posted 5 years ago

Thank you very much for your feedback Will, a member of the team will be in touch!

Posted 5 years ago

“Money taken from our account for the product but they Forgot to send off the wallpaper. Had to ring to get it sent after 8 days. Lost my decorators slot so still not done. Not thrilled”

Helpful Report

Posted 5 years ago

Thank you for your feedback Michael, we really appreciate it. A member of the team will be in touch to discuss this with you.

Posted 5 years ago

“Fabric great, I was given the wrong width details which could have resulted in me ordering the wrong amount !!!”

Helpful Report

Posted 5 years ago

Thank you for your review Sian, a member of the customer service team will be in touch to discuss this with you.

Posted 5 years ago

“Slightly frustrated, ordered some wallpaper 10 days ago had an email to say it was on its way with tracking number.when I came to track it I could not track the items as not recognised, so after two days I rang the company to be told it was stuck on the border of France .to ring back this week .I rang again today to be told the wallpaper was still stuck in Frances and may be here next week .It would of been nice if the company had taken the time to inform me of this when they knew it had been delayed, without me having to ring .I’m not left wondering when I will receive this delivery .”

Helpful Report

Posted 5 years ago

Thank you for your feedback Janie, a member of the team has been in touch and we hope we have resolved this problem for you now.

Posted 5 years ago

“We very recently received the thoroughly protected roll of fabric ordered months ago. We purchased through your business as you were priced right and seemed to have access to it while others did not. Later, after ordering & paying in full, we learned that you did not either. When we ordered we planned to get it to our upholsterer to have the chairs back by Christmas. While that didn't happen, Christmas Eve was much less of en event anyway due to COVID. I thought we paid for shipping but UPS wouldn't deliver without giving them a check for delivery - so did we pay twice? Through it all, the fabric is both expensive & gorgeous.”

Helpful Report

Posted 5 years ago

“Great wallpaper however I was disappointed at not being able to return my left over roll, which now means I’m £65 out of pocket. Will order from wallpaper direct.com instead in future who allow you to return unused items.”

Helpful Report

Posted 5 years ago

“Blinds were of excellent quality, but one of the three was the wrong size. Company kindly agreed in mid-December to pick this up and re-make in the correct size but were unable to achieve anything before Christmas which was disappointing.”

Helpful Report

Posted 5 years ago

“The fabric is lovely and delivery was prompt. Unfortunately the repeat pattern data was wrong, so I bought more than I needed. The first email I received suggested I did not know the difference between vertical and horizontal. Scion then came back and said that they had a 5% error allowance and this fell within that. So 71.5 cm was what I got against a stated repeat of 68 cm. The main reason I have only given three stars is for the way my complaint was initially handled and then the "tough luck - it's not our problem" attitude.”

Helpful Report

Posted 5 years ago

“Unfortunately my rug was very late due to Covid but also it has arrived in the wrong colour. Hopefully customer service can resolve as they have been helpful so far.”

Helpful Report

Posted 5 years ago

“Received our wallpaper extremely quickly, however we have a complete unopened, unused roll which we do not need and are not allowed a refund. Is that good customer practice????”

Helpful Report

Posted 5 years ago

Jane Clayton is rated 4.8 based on 11,068 reviews