Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 11,217 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 11,217 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 19th October 2026

478

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was the cheapest price I found (after much research!) for the specific rug I purchased. Good quality and happy with it.”

Helpful Report

Posted 2 years ago

“Thann you for your wonderful help”

Helpful Report

Posted 2 years ago

“Contacted the seller for advice they were very helpful and product arrived promptly”

Helpful Report

Posted 2 years ago

“I have yet to receive my samples and have no had a confirmation email that they have been sent. Otherwise I very much appreciated that you offer samples for free and have such a range of beautiful fabrics.”

Helpful Report

Posted 2 years ago

“The blind took a long time to arrive which I can understand but I can’t comprehend how it was sent out with no brackets. I’m still waiting for them and wasted a morning on getting someone in to put them up which has cost me money”

Helpful Report

Posted 2 years ago

“I was / am very pleased with the fabric although my upholsterer said it was more suited to curtains than upholstery although it showed on website suitable for upholstery . Forth slightly it’s an occasional piece of furniture. Love the print though. It’s gorgeous.”

Helpful Report

Posted 2 years ago

“Intuitive website with easy-to-use filters; excellent source of fabric samples”

Helpful Report

Posted 2 years ago

“I ordered a custom Roman blind in a beautiful Casamance fabric. Upon ordering I was told it would take 4-6 weeks to receive it. I was happy to wait. However this time frame came and went and I enquired regarding the delivery date of my blind. I was told it would be delivered by the end of the week and that I'd receive tracking details before it shipped. Again, this came and went with no communication from Jayne Clayton. I had to email again. I was then told it would be dispatched on the Monday. I heard nothing so again ailed to enquire of it's whereabouts. No response. I emailed again a few days later. No response again. I finally filed a PayPal dispute and received no response there either. Contacted via Instagram twice and finally got a reply. A day or so later I received tracking details and after that a response from the team. I've received the blind and have to say I am sorely disappointed with the quality. The wood used to hang the blind is unfinished and have spots of mould. There were no fixings and no drill holes in the blind. Throughout the fabric is puckered and where it should be blind stitched white threads show throughout. I can't quite believe the quality considering the price and I have ordered many bespoke Roman blinds from other companies that were significantly less expensive and the quality ten fold of that of Jayne Clayton. Overall a very disappointing service and product and I doubt I will ever return.”

Helpful Report

Posted 2 years ago

“Very impressed with Jane Clayton. Telephone calls and emails are answered by highly motivated, knowledgeable and friendly staff. It was a pleasure to deal with this company. Thank you.”

Helpful Report

Posted 2 years ago

“Lovely fabric at a good price, especially with the sale. Website was very difficult to use as it wasn't fully functional between three browsers, two mobile phones. Eventually worked using Chrome on a desktop.”

Helpful Report

Posted 2 years ago

“Great to a find company which offers a fair sample service. My sample arrived within a week a we're nicely presented along with all the relevant information. Would definitely recommend this company.”

Helpful Report

Posted 2 years ago

“Great website. Lots of choice and ideas. Samples delivered quickly.”

Helpful Report

Posted 2 years ago

“The carpet we bought sheds a lot. I filled the vacum 4 rounds added a picture of the shedding. Still sheds after 2 weeks and we need to vacuum every 3 days. Also it still has a strong smell similar with manure that hasn't aired out yet, and we've had it for 2 weeks now. It also came with some patches where the strands seem to be clumped together like a patch of glue that won't come apart. The colours though are as promised. I wouldn't recommend.”

Helpful Report

Posted 2 years ago

“Hello, quick and profesional approach, The fabrics are very good quality.”

Helpful Report

Posted 2 years ago

“I’ve phoned a couple of time due to queries on wallpaper. The service I received was the very best, polite, friendly & my queries solved.”

Helpful Report

Posted 2 years ago

“Wallpaper was competitive price and delivered well packed within stated timeframe”

Helpful Report

Posted 2 years ago

“Lovely selection of fabrics”

Helpful Report

Posted 2 years ago

“Excellent service. If you have a problem they can fix it on the phone. 👍”

Helpful Report

Posted 2 years ago

“From browsing the website through to the arrival of my purchase everything seemed simple and straightforward Item was extremely well packaged so no risk of damage”

Helpful Report

Posted 2 years ago

“Fabulous service, great range, easy to search, speedy samples.”

Helpful Report

Posted 2 years ago

Jane Clayton is rated 4.8 based on 11,217 reviews