Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 11,013 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 11,013 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 16th July 2026

473

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I requested 3 free samples from the fabulous velvet range which arrived within 48 hours, were a generous size and delivered in a 5 star folder. Excellent first contact impression.”

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Posted 2 years ago

“Ordered some paper needed more It says to email you never get back to people Will not order again from you”

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Posted 2 years ago

“Fabric is lovely, keenly priced, and arrived quickly.”

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Posted 2 years ago

“Firstly my order was delayed by about 10 days and then I was sent the wrong order. In the event this was sorted out reasonably quickly so I at last have my fabric.”

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Posted 2 years ago

“The two Christian Lacroix cushions i ordered arrived very quickly they were extremely well packaged and it was a first class service from Jane Clayton &Co.”

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Posted 2 years ago

“5 stars for Quality Communication and support”

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Posted 2 years ago

“Great communication, additional delay for shipment but Quick delivery. Would highly recommend, very reliable website, gréât choice Thanks from Paris!”

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Posted 2 years ago

“Brilliant service from the colleagues when I called to source additional rolls of the paper I already had, ensuring the batch numbers were all the same. I really felt their service was fantastic and their prices competitive.”

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Posted 2 years ago

“The quality of wallpaper is outstanding 100% worth the wait after a little hiccup with the dispatch. Looks amazing on our living room wall. A small piece of where we are getting married forever in our home.”

Jane Clayton 5 star review on 17th June 2024

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Posted 2 years ago

“Really pleased with the finished blind but Customer Service doesn't align with cost of products. After 6 weeks of waiting I had to chase the order to be told it was being dispatched that week. It never arrived so I chased again and apparently delays were in dispatch, but JC didn't think to inform me. Then eventually delivery day came, waited in to the refresh the tracking to see that they attempted delivery - they did not and left it with a neighbour who's house didn't exist. After walking the road he found it strewn across a neighbours drive lying in the great British weather!”

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Posted 2 years ago

“The item was delivered late. I have been trying to return it for weeks and the support team I emailed with is now no longer responding.”

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Posted 2 years ago

“Wow! This wallpaper is of superb quality & looks absolutely amazing. Delivery & packaging were great.”

Jane Clayton 5 star review on 14th June 2024

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Posted 2 years ago

“wonderful service, very personal, friendly and helpful and efficient.”

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Posted 2 years ago

“Lovely material ...will be ordering a lot more for dining chairs in the near future”

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Posted 2 years ago

“To be honest the rug is brown not gold / yellow. Website photos have a lot of colour saturation applied, which makes the product look more vibrant than it is in reality.”

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Posted 2 years ago

“I am very happy with the quality and looks of my pappelina bathroom carpet. Good looks, easy to car for and non slippery!”

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Posted 2 years ago

“Good service and quality samples arrived in good time but sadly they don’t match the fabric I am trying to get for my sofa. Seems the harlequin folia plain velvet range is no longer and the Performance fabrics don’t match my blue colour.”

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Posted 2 years ago

“Horrible customer service. Orders sent in piecemeal order.”

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Posted 2 years ago

“I was absolutely delighted with my curtains. The workmanship was first class. Certainly recommend them. Rhona Smart.”

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Posted 2 years ago

Thank you for your great feedback Rhona, we are very pleased to hear it!

Posted 2 years ago

“Always great service”

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Posted 2 years ago

Thank you for the review, Elaine!

Posted 2 years ago

Jane Clayton is rated 4.8 based on 11,013 reviews