Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,641 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,641 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 9th February 2026

Lindsey L

Jane Clayton 5 star review on 29th January 2026

Carolyn D

Jane Clayton 5 star review on 25th December 2025

Blase W

Jane Clayton 5 star review on 17th December 2025

Bev J

460

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We've been dealing with Jane Clayton & Company for a long time, purchasing various products for our clients' projects, from wallcovering, fabrics, adhesives, design trims... and they have been ALWAYS amazing to deal with! Always promptly responding, fast deliverers and updates on any not-in-stock products, compare to other companies, they won't leave you hanging and waiting... Very professionally run company with great customer service. Simply a pleasure to deal with and therefore highly recommended. Karo and Co Interiors Team”

Jane Clayton 5 star review on 3rd February 2023

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Posted 3 years ago

“Amazing customer service, our wallpaper was slightly delayed but Jodie Rawlings went above and beyond to chase it up, I would recommend Jane Clayton for any home improvement items, thank you so much.”

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Posted 3 years ago

Thank you for your review Lizzi! We are pleased to hear that we were able to offer an excellent service!

Posted 3 years ago

“We took a big chance by choosing to order made-to-measure blinds internationally, but our blinds just arrived from across the world yesterday - within 4 weeks of ordering - and we couldn't be happier with the quality and finish. Would happily recommend.”

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Posted 3 years ago

It is great to hear that you are happy with your order. Thank you for your kind review, we look forward to hearing from you in the near future!

Posted 3 years ago

“Brilliant service...fabulous material”

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Posted 3 years ago

Many thanks for your kind review Florence!

Posted 3 years ago

“Excellent speedy service with well parcelled Goods as described”

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Posted 3 years ago

Thank you for your lovely review!

Posted 3 years ago

“Absolutely delighted with our new blinds. The quality is superb. They look beautiful and we will defintely use Jane Clayton for our future requirements.”

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Posted 3 years ago

Thank you for your review! We really appreciate your kind comments and hope to hear from you again soon.

Posted 3 years ago

“Excellent service. Placed my order late afternoon on 10th Jan and received the delivery in on 12th. Price was really competitive too. Thank you. It's great to have such an immediate response.”

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Posted 3 years ago

“Excellent service. Placed my order late afternoon on 10th Jan and received the delivery in on 12th. Price was really competitive too. Thank you. It's great to have such an immediate response.”

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Posted 3 years ago

Thank you for your review Anne! We are pleased to hear that we were able to offer a speedy service.

Posted 3 years ago

“Great quality fabrics and speedy delivery. One thing that would be helpful is to update the website when a specific fabric is out of stock before checking out/purchasing the fabric. Will defiantly buy from this company again.”

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Posted 3 years ago

Thank you for your review Vanessa! We are pleased to hear that we were able to offer a speedy service. We do really value your feedback.

Posted 3 years ago

“We are delighted with the rug we ordered from Jane Clayton, which looks perfect in our dining room and exactly as described online. I would also like to highlight the excellent customer service we experienced on the telephone. The lady I spoke to was friendly, helpful and polite and ensured that she provided me with all the information I required.”

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Posted 3 years ago

Thank you for your review Barbara! We are pleased to hear that we were able to offer an excellent service!

Posted 3 years ago

“satisfactory purchase.”

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Posted 3 years ago

Many thanks for your kind review Stephen!

Posted 3 years ago

“My order was efficiently dealt with.”

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Posted 3 years ago

Many thanks for your kind review Anne!

Posted 3 years ago

“Very prompt and efficient service. Goods arrived early and in perfect condition. Very impressed. Good prices too!”

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Posted 3 years ago

Thank you for your review Susan! We are pleased to hear that we were able to offer an excellent service!

Posted 3 years ago

“We use Jane Clayton Co for sourcing the large majority of our fabric. Consistent reliable, informative and efficient customer service and an excellent product range.”

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Posted 3 years ago

Thank you for your review! We are pleased to hear that we were able to offer an excellent service!

Posted 3 years ago

“Good choice to order from, with helpful staff should you have a query, easy to order prompt delivery. Would recommend.”

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Posted 3 years ago

Thank you for your kind review Pauline! We appreciate the recommendation and hope to hear from you again soon.

Posted 3 years ago

“I bought made to measure curtains. Very Good communication with sales staff. I'm very pleased with the finished item and I got 10% discount as it was my first order with the company. I'm happy to recommend Jane Clayton.”

Jane Clayton 5 star review on 11th January 2023

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Posted 3 years ago

Thank you for your lovely review! We are so pleased to hear that you are happy with your made to measure curtains and we hope to hear from you again soon.

Posted 3 years ago

“Not a great experience. Lovely people let down by a poor product/ packaging resulting in both consignments of expensive wallpaper being damaged in transit and slow administration to collect/ refund.”

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Posted 3 years ago

Thank you for your feedback. We are so sorry to hear that there were problems with the delivery of your order. We can only apologise for the inconvenience caused by this issue on this occasion but hope that it will not deter you from ordering from us again. Thank you again for taking the time to leave your review.

Posted 3 years ago

“The fabric I ordered was very different to the picture shown on the website. Sadly I couldn’t return it as I was in hospital.”

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Posted 3 years ago

“Fast efficient service & made to measure items finished to a high standard.”

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Posted 3 years ago

Thank you for your review Elinor! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.

Posted 3 years ago

“Nice to talk to - they spoke to makers - gave me useful additional detail. Very pleased with the rug, delivery etc. and all for a competitive price.”

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Posted 3 years ago

Thank you for your review Derek! We are pleased to hear that we were able to offer an excellent service!

Posted 3 years ago

Jane Clayton is rated 4.8 based on 10,641 reviews