Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,641 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,641 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 9th February 2026

Lindsey L

Jane Clayton 5 star review on 29th January 2026

Carolyn D

Jane Clayton 5 star review on 25th December 2025

Blase W

Jane Clayton 5 star review on 17th December 2025

Bev J

460

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic price, free delivery, fantastic service and I was even able to return one unopened roll. Can’t recommend highly enough”

Jane Clayton 5 star review on 11th January 2023

Helpful Report

Posted 3 years ago

Thank you for your kind review June! We appreciate the recommendation and hope to hear from you again soon.

Posted 3 years ago

“Fast and efficient service”

Helpful Report

Posted 3 years ago

Thank you for your review! We are pleased to hear that we were able to offer a speedy service.

Posted 3 years ago

“Really lovely fitted perfectly good value too”

Helpful Report

Posted 3 years ago

Many thanks for your kind review Diana!

Posted 3 years ago

“The material is excellent (5star). Unfortunately the samples which we needed to choose the correct colour arrived after the purchase needed to be made. Perhaps in is just the Royal Mail ‘s fault!”

Helpful Report

Posted 3 years ago

Many thanks for your kind review!

Posted 3 years ago

“We ordered curtains online for our living room bay window. This was a little nerve-wracking and there was also an issue with the material we had ordered which delayed things. Jane Clayton however made every effort to turn these around quickly after they received the new material batch, we got them in time for Christmas which was sooner than we expected, they were well wrapped, are beautifully made and fit perfectly. We couldn't be more pleased.”

Helpful Report

Posted 3 years ago

It is great to hear that you are happy with your order. Thank you for your kind review, we look forward to hearing from you in the near future!

Posted 3 years ago

“What a total disaster. My delivery never appeared and I made countless phone calls trying to find out where it was. After over two three weeks I went mental and only then was my complaint handled properly. Even then delivery which was promised promptly took quite a few days. The staff I spoke to sounded polite and helpful but were really not investigating the problem until I made a terrible fuss. The inefficiency I experienced was extremely inconvenient and costly and had they investigated the problem rather than fobbing me off with false promises it would have been so much easier to remedy. Despite the inefficiency I was not offered any compensation and one roll of the wallpaper was actually flawed resulting in considerable wastage but for my own sanity I didn’t have the energy to complain.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Dorothy! We are so sorry to hear that there were problems with the delivery of your order. We can only apologise for the inconvenience caused by this issue on this occasion but hope that it will not deter you from ordering from us again. Thank you again for taking the time to leave your review.

Posted 3 years ago

“Wallpaper fabulous quality paste the wall was the first time I had done this paper so easy to do”

Helpful Report

Posted 3 years ago

Thank you for your lovely review!

Posted 3 years ago

“Great company to deal with and ensured my order was delivered quickly leading up to the festive period. The Romo nyiori wallpaper looks lovely and my decorator was amazed at the quality and ease of the product.”

Jane Clayton 5 star review on 28th December 2022

Helpful Report

Posted 3 years ago

Thank you for your review Arlene! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.

Posted 3 years ago

“They have excellent customer care and kept me appriasef on my order. Always great designs and offers available. My new house will be transformed now into a home.”

Helpful Report

Posted 3 years ago

Thank you for your review Jilly! We are pleased to hear that we were able to offer an excellent service!

Posted 3 years ago

“Excellent quality wallpaper, My partners a decorator & commented how brilliant the wallpaper was …fast delivery too!”

Jane Clayton 5 star review on 29th November 2022

Helpful Report

Posted 3 years ago

Thank you for your review Donna! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.

Posted 3 years ago

“Good communication and quick delivery Packaging was not very good, wallpaper was wrapped in a single layer of bubble wrap some some edges were not protected so very surprised there was no visible damage”

Helpful Report

Posted 3 years ago

Many thanks for your kind review Trish! We value your feedback regarding the delivery.

Posted 3 years ago

“Great service fantastic price delivery within a few days, would definitely recommend”

Helpful Report

Posted 3 years ago

Thank you for your kind review Maxine! We appreciate the recommendation and hope to hear from you again soon.

Posted 3 years ago

“Very smooth transaction from samles arriving then placing my order, super quick delivery, thank you!”

Helpful Report

Posted 3 years ago

Thank you for your lovely review Clare!

Posted 3 years ago

“Beautiful fabric but arrived unwrapped! Luckily it was still clean.”

Helpful Report

Posted 3 years ago

Thank you for your review Wendy! We are sorry to hear your order arrived unwrapped, we really value your feedback.

Posted 3 years ago

“Excellent service and a good deal. Prompt refund on roll I didn’t use. Would use this company again very happily”

Helpful Report

Posted 3 years ago

Many thanks for your kind review Antony!

Posted 3 years ago

“Overly expensive wallpaper. Wish I had waited a couple of weeks and purchased in the Black Friday sales - 25% cheaper! That stung.”

Helpful Report

Posted 3 years ago

“Great company and the fabric was delivered so quickly . Highly recommend !”

Helpful Report

Posted 3 years ago

Thank you for your review! We are pleased to hear that we were able to offer a speedy service.

Posted 3 years ago

“Our Roman blind is a top quality product. It was custom made but even so was delivered in a timely manner. Prior to ordering I was even clear advice on the phone. The blind was expertly finished and we are delighted with it.”

Jane Clayton 5 star review on 24th November 2022

Helpful Report

Posted 3 years ago

Thank you for your review Steve! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.

Posted 3 years ago

“Faulted goods buyer beware”

Helpful Report

Posted 3 years ago

“Brilliant, fantastic customer service. Great delivery and very quick communication. Beautiful wallpaper. Strongly recommend.”

Helpful Report

Posted 3 years ago

Thank you for your kind review Gosia! We appreciate the recommendation and hope to hear from you again soon.

Posted 3 years ago

Jane Clayton is rated 4.8 based on 10,641 reviews