Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 11,013 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 11,013 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 16th July 2026

473

Anonymous

Anonymous // 01/01/2019

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“The blind took a long time to arrive which I can understand but I can’t comprehend how it was sent out with no brackets. I’m still waiting for them and wasted a morning on getting someone in to put them up which has cost me money”

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Posted 2 years ago

“I was / am very pleased with the fabric although my upholsterer said it was more suited to curtains than upholstery although it showed on website suitable for upholstery . Forth slightly it’s an occasional piece of furniture. Love the print though. It’s gorgeous.”

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Posted 2 years ago

“Intuitive website with easy-to-use filters; excellent source of fabric samples”

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Posted 2 years ago

“I ordered a custom Roman blind in a beautiful Casamance fabric. Upon ordering I was told it would take 4-6 weeks to receive it. I was happy to wait. However this time frame came and went and I enquired regarding the delivery date of my blind. I was told it would be delivered by the end of the week and that I'd receive tracking details before it shipped. Again, this came and went with no communication from Jayne Clayton. I had to email again. I was then told it would be dispatched on the Monday. I heard nothing so again ailed to enquire of it's whereabouts. No response. I emailed again a few days later. No response again. I finally filed a PayPal dispute and received no response there either. Contacted via Instagram twice and finally got a reply. A day or so later I received tracking details and after that a response from the team. I've received the blind and have to say I am sorely disappointed with the quality. The wood used to hang the blind is unfinished and have spots of mould. There were no fixings and no drill holes in the blind. Throughout the fabric is puckered and where it should be blind stitched white threads show throughout. I can't quite believe the quality considering the price and I have ordered many bespoke Roman blinds from other companies that were significantly less expensive and the quality ten fold of that of Jayne Clayton. Overall a very disappointing service and product and I doubt I will ever return.”

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Posted 2 years ago

“Very impressed with Jane Clayton. Telephone calls and emails are answered by highly motivated, knowledgeable and friendly staff. It was a pleasure to deal with this company. Thank you.”

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Posted 2 years ago

“Lovely fabric at a good price, especially with the sale. Website was very difficult to use as it wasn't fully functional between three browsers, two mobile phones. Eventually worked using Chrome on a desktop.”

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Posted 2 years ago

“Great to a find company which offers a fair sample service. My sample arrived within a week a we're nicely presented along with all the relevant information. Would definitely recommend this company.”

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Posted 2 years ago

“Great website. Lots of choice and ideas. Samples delivered quickly.”

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Posted 2 years ago

“The carpet we bought sheds a lot. I filled the vacum 4 rounds added a picture of the shedding. Still sheds after 2 weeks and we need to vacuum every 3 days. Also it still has a strong smell similar with manure that hasn't aired out yet, and we've had it for 2 weeks now. It also came with some patches where the strands seem to be clumped together like a patch of glue that won't come apart. The colours though are as promised. I wouldn't recommend.”

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Posted 2 years ago

“Hello, quick and profesional approach, The fabrics are very good quality.”

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Posted 2 years ago

“I’ve phoned a couple of time due to queries on wallpaper. The service I received was the very best, polite, friendly & my queries solved.”

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Posted 2 years ago

“Wallpaper was competitive price and delivered well packed within stated timeframe”

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Posted 2 years ago

“Lovely selection of fabrics”

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Posted 2 years ago

“Excellent service. If you have a problem they can fix it on the phone. 👍”

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Posted 2 years ago

“From browsing the website through to the arrival of my purchase everything seemed simple and straightforward Item was extremely well packaged so no risk of damage”

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Posted 2 years ago

“Fabulous service, great range, easy to search, speedy samples.”

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Posted 2 years ago

“Very speedy delivery of my wallpaper which was excellent quality and a reasonable price”

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Posted 2 years ago

“The team at Jane Clayton have been extremely helpful and would highly recommend this company.”

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Posted 2 years ago

“Order delivered in good condition. Customer service excellent when I had made a mistake with the order.”

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Posted 2 years ago

“Great tanager of wallpaper at a good price, really helpful staff, fast delivery. Fully recommend”

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Posted 2 years ago

Jane Clayton is rated 4.8 based on 11,013 reviews