Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,614 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,614 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 6th February 2026

461

Anonymous

Anonymous // 01/01/2019

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“Excellent products and service Would be even better if you could opt for international delivery”

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Posted 10 months ago

“Item received promptly. Very nice fabric, but sadly not what I was looking for. As computer screens vary, so do the colours shown, so I was very pleased to have received a sample before committing to a purchase. Thank you for offering this service.”

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Posted 10 months ago

“Excellent all round service”

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Posted 10 months ago

“A brilliant prompt service”

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Posted 10 months ago

“Easy to order and lovely fabric, so very pleased with these aspects. The downside was delivery- I received an email from JC to say there was a delay in delivery which I wasn’t worried about. Later that day I received another email to say it was being dispatched, with a tracking number. I checked this and the fabric was not with UPS. The following day, with no notification the parcel was left outside around the corner of the property with a note to say ‘sorry we’ve missed you’ with a pen diagram of where to find the 2 rolls of fabric! Good job that I live in a safe neighbourhood ;).”

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Posted 10 months ago

“Please retract previous comments sent on wrong e mail to different company no problems with this company quick response”

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Posted 10 months ago

“Very good service. The curtains are made to an excellent quality and these are the second set of curtains I have had made by Jane Clayton. My only comment is this set of curtains had no pocket at the end of the tape in which to tuck the coiled strings. My last set provided this. It doesn't make such a neat job when there is nowhere to tuck the strings.”

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Posted 10 months ago

“The made-to-measure curtains I ordered are perfect and everyone comments on how good they look in the lounge. I couldn't fault the company. I had a few queries at the beginning and they were quick to respond to my satisfaction. I will certainly use them again and have recommended the company to friends and family.”

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Posted 10 months ago

“Lovely cushion to match wallpaper. This is second time I have used the company and always very pleased with ease of ordering, quality of product and efficiency of service.”

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Posted 10 months ago

“They refused a return/refund on wallpaper i ordered. They stated it was "made to order" which it wasn't! It is offered on other wallpaper sites as "refunds accepted". I emailed my unhappiness at wasting nearly £100 on unopened wallpaper I cannot use. They didn't even bother replying to my questions!!! Unbelievably poor customer experience!”

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Posted 10 months ago

“Great range of wallpapers and samples to choose from. Fast delivery and good sized samples. Thank you Jane Clayton.”

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Posted 10 months ago

“In ordered material samples. Prompt and efficient delivery.”

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Posted 10 months ago

“Really love the pattern on this wallpaper. Very good quality, and went on the wall really well”

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Posted 10 months ago

“Thank you for sending me the samples I have requested, these have helped me decide on my room scheme and intend to order the wallpaper shortly. I would like to match up the paints to the colours on the paper so I will contact you soon to ask for your advice.”

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Posted 10 months ago

“Love the rug I bought”

Jane Clayton 5 star review on 18th March 2025

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Posted 10 months ago

“Very quick delivery and fabric was very high quality and at a good price”

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Posted 10 months ago

“quick delivery. very happy with fabric and sample.”

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Posted 10 months ago

“Great service. Fast and efficient. Competitive price. Highly recommend.”

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Posted 10 months ago

“Very pleased with the service & price of fabric purchased from Jane Clayton & Co. Would recommend and will be purchasing more fabric from this company”

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Posted 10 months ago

“I love the end product! Your on-line calculator was so helpful, the delivery was timely, and the wallpaper is exactly as depicted. I just can’t imagine how I could be happier.”

Jane Clayton 5 star review on 17th March 2025

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Posted 10 months ago

Jane Clayton is rated 4.8 based on 10,614 reviews