Will never order from this company again. Delivery on the product stated 7-10 days I waited over 4 weeks.
Trying to contact the customer service team was an absolute nightmare as they had ‘temporarily closed the phone lines’ to manage customer enquiries (never stopped taking orders or money from other customers though) they stated if you left name and number they would call back within 4 hours, this never happened and I called 6-7 times. I also emailed on several occasions to which I didn’t receive a response to my first 4-5 emails. I then wrote publicly on their Facebook page after reading that I was not the only person disappointed with the company as they had several complains on there regarding orders and lack of customer service, only then did I receive a response.
I was then given a tracking number as my parcel had been dispatched and was apparently on its way however, when I tried tracking the parcel the number was incorrect, I called the courier and they informed me they had no parcel for me or my address, the company then decided to inform me my parcel hadn’t actually been dispatched, so where did they get a tracking number from?
The product finally arrived and though it’s good quality and exactly what I expected I do not feel I could ever recommend this company to any other person nor use them again in confidence as they are so unreliable and their customer service/customer care is absolutely terrible. Unfortunately I think a 1 star rating is still too high considering how poor the company is.
3 years ago
Jane Clayton has a
4.8
average rating
from
9,342
reviews
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