Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,284 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 21st August 2025

444

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my wallpaper on the 19th November, ordered early to make sure I had plenty of time before the decorator stated on the 7th December, we decided not to wallpaper the full room instead just doing feature walls, therefore wallpaper left over without bring unwrapped. Telephoned today, 14th December, to be informed only full orders were returnable, so to future customers beware, no returns for wall paper unless the full order, I was going to order curtains and cushions from Jane Clayton, will now be looking for another supplier.”

Helpful Report

Posted 4 years ago

“Unfortunately, I am missing three rolls of wallpaper from my delivery. I understand the current constraints in responding to customer queries due to COVID but not acknowledging phone calls or emails is unacceptable. I am at a loss at what to do next.......”

Helpful Report

Posted 4 years ago

Hi Eleanor, Thank you for your review. I'm sorry we haven't been able to get in toucher soon, I can now see my colleague has been in touch and your issue has been resolved. Kindest regards, JC

Posted 4 years ago

“BE WARNED. I ordered a few different wallpapers and wanted to send a roll back. You cannot send back incomplete orders and as part of the order was farrow and ball made to order they have refused the return completely. Very unreasonable returns policy.”

Helpful Report

Posted 4 years ago

“We have not received the purchase yet so l cannot review. I hope it will arrive today or tomorrow as the decorator is due. Please can you let me know when it will arrive. Thank you Rosie Preston”

Helpful Report

Posted 4 years ago

“I received the wrong wallpaper. I have tried to contact Jane Clayton but have not been able to get through to anyone as the phone lines are closed. We have an incomplete nursery for our son, and the carpet & furniture all match the wallpaper we were supposed to receive.”

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Posted 4 years ago

“Ordered my wallpaper almost two weeks ago and it still hasn’t arrived. Workmen have had to be cancelled and I have been left out of pocket. The delivery company is unable to provide a delivery date and I believe the shipment is lost. I have contacted the team at Jane Clayton for a refund and they have not replied to my emails in three days. Frustrating customer service experience. Won’t be ordering from this website again.”

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Posted 4 years ago

“I've still not received the fabric”

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Posted 4 years ago

“I have not received anything from you. The delivery has been so long and I have not been kept informed of the delivery status.”

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Posted 4 years ago

“Horrendous customer service . I have been trying to make some sort of contact with this company for 3 days now . They have accepted an order and payment for goods they are unable to fulfil . They do not answer emails , they do not answer calls nor do they phone back . I would avoid I am afraid . I am at my wits end and hope this might make them notice me ?”

Helpful Report

Posted 4 years ago

“Scam company. Ordered samples that never came. Contacted customer services three times and still haven't had a response. I would advise using another company as 99% of their stock can be sourced from other suppliers who are cheaper and actually bother to supply what you've ordered.”

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Posted 4 years ago

“I have not received my parcel. Can you send me the tracking details please?”

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Posted 5 years ago

“Cannot recommend this company as had a very bad experience with them recently. Spent nearly £450 on wallpapers which were upwards of £70 a roll - upon completing our decorating, we found out that we had ordered one roll too many. Upon enquiring about returning the unused roll in order to obtain a refund or credit, they refused and referred us to their t&c’s. Started claiming it’s a bespoke product, which is a load of garbage!!! Terrible customer service and complete lack of understanding or sympathy.”

Helpful Report

Posted 5 years ago

“Ordered two wallpaper samples and waited four weeks to be told one wasn’t available. Told other one has been despatched but that was a week ago and has not arrived. What a waste of time.”

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Posted 5 years ago

“Ordered 1 roll of wallpaper. Received 2 in addition to being the incorrect wallpaper. Had to postpone decorator and still not reply to my email asking for this to be rectified 🙄”

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Posted 5 years ago

“Very disappointed. Need to return wallpaper. Won’t accept returns even in the current climate. Won’t be using again !!”

Helpful Report

Posted 5 years ago

“We were extremely disappointed in the wallpaper delivered to us. There was no comparison to the photographs on the website, the background on the website appeared to be white the wallpaper in reality the background is a dark silver. Yes we would have been better ordering a sample but this looked just right. Annoyed at having to pay return delivery charges.”

Helpful Report

Posted 5 years ago

“Ordered through the website but disappointed with delivery well over the advised lead times on two occasions. One of these was a very large order and one very small. It appeared to make no difference and no contact was made to explain the reason for the delay until I contacted Jane Clayton directly. I shall be using alternative suppliers in the future.”

Helpful Report

Posted 5 years ago

“I have purchased one additional roll of wallpaper and your terms and conditions say I can't get a refund. I will definitely not be recommending this company and I know a lot of people that are currently decorating renovating homes. Poor customer service.”

Helpful Report

Posted 5 years ago

“Received my wallpaper. Had measured and it advised 3 rolls. Checked the returns policy and as far as I could see returns within 14 days. Only used 2 rolls and they will not accept my unopened roll. Please check before you order or you too could he out of pocket.”

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Posted 5 years ago

“We have not yet received our item.”

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Posted 6 years ago

We are very sorry to hear that you have not yet received your order. I can see that a member of our customer service team is in touch with your regarding this and we hope to resolve this for you as efficiently as we possibly can. Many thanks for your feedback John.

Posted 6 years ago

Jane Clayton is rated 4.8 based on 10,284 reviews