Jane Clayton Reviews

Name: Jane Clayton
Address: Paulton HousePaulton, Bristol
Rating: 4.80

4.8 Rating 9,342 Reviews

97 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 9,342 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Paulton HousePaulton
Bristol
BS39 7SX

Jane Clayton 5 star review on 22nd December 2023

407

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I WAS GIVEN COMPLETELY WRONG INFORMATION ABOUT MY DELIVERY”

Helpful Report

Posted 6 years ago

Thank you for your message Heather, we always appreciate hearing back from our customers. I'm very sorry to hear about the issue with your order. One of our team members will be in contact with you regarding this shortly.

Posted 6 years ago

“Was not happy with the product quality and what I paid for it”

Helpful Report

Posted 6 years ago

Thank you for your review Tommaso, we always appreciate hearing back from our customers. One of our team members will be in contact with you regarding this shortly.

Posted 6 years ago

“Ordered wallpaper which was sent to wrong address and as a consequence had to rearrange decorator, which means we will be staring at bare unfinished walls for 2 weeks. Have been offered credit note as compensation but that would involve ordering from the same company again, who i would not trust to complete the order.”

Helpful Report

Posted 6 years ago

Thank you very much for taking the time to leave feedback Graham. We profusely apologise for the inconvenience caused by the error made on this occasion. We do hope to hear from you again in the future, where we will ensure the trust is met sufficiently.

Posted 6 years ago

“I cannot fault the fabric, but I'm absolutely appalled at how off set the roman blind is. I then ends of the roman blind ate not symmetrical at all, and now it's been hung it's even more obvious how badly the roman blind has been made. I would like either a full refund, or for the blind to be re-made. I have attached a picture so you can how off-set the pattern is. I look forward to hearing from you, Amanda”

Helpful Report

Posted 6 years ago

We are very sorry to hear you are unhappy with your made to measure order Amanda. A team member will be in touch very shortly to help rectify this issue.

Posted 6 years ago

“I ordered 2 fabric samples over a week ago and there's no sign of them yet. I've emailed to check they've been posted but no response yet. Disappointing as I was really hoping to get curtains made up by the company but they're not giving me confidence that I'd receive them.”

Helpful Report

Posted 6 years ago

Thank you for your review, we always appreciate hearing back from our customers. We are very sorry to hear you have yet to receive your samples. One of our team members will be in contact with you regarding this shortly.

Posted 6 years ago

“I’m disappointed about your return policy. I find it unbelievable that you can not return a roll of wallpaper if you have over calculated! I find this disgusting and I won’t be using your service again”

Helpful Report

Posted 6 years ago

Thank you for your review Anna, we always appreciate hearing back from our customers. One of our team members will be in contact with you regarding this shortly.

Posted 6 years ago

“I chose to order from you rather than another company because I needed the fabric urgently and your web site said (in bold type) that the fabric I wanted was available for UK NEXT DAY delivery if ordered by 1pm. I ordered at 9.24am on Wednesday 4.10.17 and received an email that said "Delivery times vary" so I rang and your staff member confirmed that the fabric was in stock and would be dispatched. i received a further email at 17.25 on Thursday 5.10.17 saying "Good news! Your order has been dispatched." This was NOT good news to me as my order should have been DELIVERED by this time. Delivery finally took place on the afternoon of Friday 6.10.17 causing great stress and inconvenience.”

Helpful Report

Posted 6 years ago

Thank you for your review Margaret, we always appreciate hearing back from our customers. I'm very sorry to hear about the delivery delay. One of our team members will be in contact with you regarding this shortly.

Posted 6 years ago

“Be careful when ordering as they will refuse to accept return of any unused rolls even though they refuse to calculate the amount of rolls needed”

Helpful Report

Posted 6 years ago

Thank you very much for your review, Kevin. We will contact you directly on this shortly.

Posted 6 years ago

“I order an extra roll of wallpaper to make sure they were all same batch number and when I tried to return one it was refused despite paying nearly £50 per roll!!! Absolutely disgusted and will never use this company again!”

Helpful Report

Posted 6 years ago

Thank you for your review, we always appreciate hearing back from our customers.

Posted 6 years ago

“I presumed that i was able to return un-opend goods, but this was not the case. So now stuck with extra rolls of wallpaper!”

Helpful Report

Posted 6 years ago

Thank you for your review Morten, we always appreciate hearing back from our customers. One of our team member will be in contact with you regarding this shortly.

Posted 6 years ago

“I did make a purchase which I have still NOT received despite daily promises. What do you think my opinion is ?”

Helpful Report

Posted 6 years ago

Thank you for your review Rosemary, we always appreciate hearing back from our customers. I'm very sorry to hear about the delivery issues. One of our team member will be in contact with you regarding this shortly.

Posted 6 years ago

“As you know, my Clarke and Clarke beach hut fabric failed to arrive on the "next day delivery" promise. As a result I had to order with another company "express delivery" so that it came in time. This cost me £30. When I pointed out that it was the mistake made by you that caused me to have to shell out that extra money for delivery on a Saturday, and that it would perhaps be courteous for you to offer to pay for that for me, you said that you had "spoken to your manager and they couldn't do that." So customer service needs some work I think... that's if you want to keep customers?! For the sake of £30, you'd think a company would want to make the effort to make up for messing up... No?!!”

Helpful Report

Posted 6 years ago

“I have made many, many purchases from you over the years. This time I got the measurements wrong. When I called to explain (my fault entirely!) I asked if you might help me a little with reducing price on replacement order, I was offered a £3 reduction (from a £110 blind!). It could not be more clear that you do not value my custom”

Helpful Report

Posted 6 years ago

Thank you for your review Jacqueline, we always appreciate hearing back from our customers. I'm very sorry to hear you aren't happy with the service received. One of our team member will be in contact with you regarding this shortly.

Posted 6 years ago

“Wrong cost quoted Took longer than quoted Material was marked so had to start again Problems with delivery Problems at every stage Definitely wouldn't recommend to anyone”

Helpful Report

Posted 6 years ago

Thank you for your review Claire, we always appreciate hearing back from our customers. I'm very sorry to hear about the issues you experienced with your order. One of our team members will be in contact with you regarding this shortly.

Posted 6 years ago

“The fabric used to make my blind was very badly flawed 5 Flaws The lining was so thin and cheap you could see through it Where there was stitching you could see needle holes through it When blind was folded up lines not straight Over all poor quality and standard They are replacing this blind I will be really looking for a great quality to accept it”

Helpful Report

Posted 7 years ago

Thank you very much for your review. We appreciate your feedback and are dealing with the issue as quickly as we can. We hope you will be much happier with your replacement blind. Thank you again for taking the time to be in touch.

Posted 7 years ago

Thank you for your review Helen, we really appreciate your feedback. We are very sorry for the flaws in your blind and are doing our best to get this rectified as quickly as possible. We hope that you will be very happy with your replacement blind. Thank you again for taking the time to write to us.

Posted 7 years ago

“I waited two months for my blind and when it arrived it was atrocious. So bad that I was actually embarrassed to keep it up for more than a day and have gone back to using the sheet I had up there before whilst I find someone else to make my blind. The whole blind sagged in the middle, the fabric was pulled in each place it had been sewed and actually had holes in it. So disappointed after waiting so long and being so excited to receive my blind.”

Helpful Report

Posted 7 years ago

Thank you for your review Katie, we can only apologise for the issues you encountered with your blind. A member of our customer service team will be in touch to rectify this problem for you as quickly as possible. Thank you again for taking the time to leave us a review.

Posted 7 years ago

“I have one full still wrapped roll of expensive wallpaper and you have refused to take it back!”

Helpful Report

Posted 7 years ago

Thank you for your feedback Vicki. We are sorry that you are disappointed in our returns policy. We do try to make this as clear as possible on our website and on all correspondence with our customers. More information on our returns policy can be found here: http://www.janeclayton.co.uk/delivery-returns/

Posted 7 years ago

“I ordered 5 x 55cm cushions, they arrived and were an odd shape, each corner formed a peak and it was obvious that not enough material had been used in the construction of the cushions and was being pulled out of shape, by the feather fillied cushions which were crammed into the space, on further inspection the feather cushion infills were actually 53cm so not the size I'd paid for. I will never use this company again, I recently used another online company for Roman blind and cushions and their service and the quality of the blinds and cushions were exemplary , but unfortunately they didn't stock the material I wanted for these cushions.”

Helpful Report

Posted 7 years ago

Thank you for your feedback Caryl. We are ever so sorry to hear that you are not happy with your cushions, especially as we rarely have complaints about the standard of our made to measure items. A member of our customer service team will be in touch shortly.

Posted 7 years ago

“Well delivering to local Fabric shop instead of to myself and having to go and pick up, all very embarrassing and cannot be blamed on courier as my details were not showing anywhere on parcel, found underneath another label when unpacking.”

Helpful Report

Posted 7 years ago

Thank you for your review, we are very sorry that there was an issue with the delivery of your items and for the inconvenience this caused you. Our courier service is normally very reliable and we are sorry that on this occasion your order was mis-delivered. We hope that this experience will not stop you from ordering from us again in the future.

Posted 7 years ago

“Paper nice but ordered to many rolls and will not return the one un opened roll don't think this is very far as it's no good to me and can be resold your end would not buy from you again”

Helpful Report

Posted 7 years ago

Thank you for your review Matthew. We are sorry that you have ended up with too many rolls of wallpaper. We would always advise customers speak to us regarding quantity advice and do try to make our returns policy as clear as possible on our website.

Posted 7 years ago

Jane Clayton is rated 4.8 based on 9,342 reviews