Jane Clayton Reviews

Name: Jane Clayton
Address: Paulton HousePaulton, Bristol
Rating: 4.80

4.8 Rating 9,341 Reviews

97 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 9,341 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Paulton HousePaulton
Bristol
BS39 7SX

Jane Clayton 5 star review on 22nd December 2023

407

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Highly recommend company to trade with. A+++”

Helpful Report

Posted 4 months ago

Thank you for your kind review ……! We appreciate the recommendation and hope to hear from you again soon.

Posted 4 months ago

“Very good service”

Helpful Report

Posted 4 months ago

It is great to hear that you are happy with your order. Thank you for your kind review, we look forward to hearing from you in the future!

Posted 4 months ago

“I ordered my beautiful fabric online, and had trouble with the online form. I contacted Jane Clayton and they responded to my email very promptly. I had other queries and each time they were prompt and very helpful. My parcel arrived in just over 10 days (UK to Australia) and was packed well. I can’t wait to see my upholstered stool!! Thanks Jane Clayton- great team you have Joanne Walker 😀👍”

Helpful Report

Posted 4 months ago

Thank you for your review! We really appreciate your kind comments and hope to hear from you again soon.

Posted 4 months ago

“Easy ordering process and super-quick delivery”

Helpful Report

Posted 4 months ago

Thank you for your review …..! We are pleased to hear that we were able to offer an excellent service!

Posted 4 months ago

“Very pleased with product!”

Helpful Report

Posted 4 months ago

Thank you for your review …..! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.

Posted 4 months ago

“Excellent service.”

Helpful Report

Posted 4 months ago

Thank you for your review …..! We are pleased to hear that we were able to offer an excellent service!

Posted 4 months ago

“Very professional company to deal with. Would recommend themm.”

Helpful Report

Posted 4 months ago

Thank you for your review …..! We are pleased to hear that we were able to offer an excellent service!

Posted 4 months ago

“Inaccurate information provided about stock and delivery times. I made 2 purchases from Jane Clayton Co. 1st delivery delayed due to supply issues. Prior to making a second purchase, knowing that there was a deadline to this work, I contacted customer services to find out whether there were continued stock supplies with that product. I was informed that there were no issues and made purchase. Product was significantly again. Communication from this company for both purchases was poor. Next time, I’ll try a different company for wallpaper.”

Helpful Report

Posted 4 months ago

Thank you for your feedback ….. We are so sorry to hear that there were problems with the delivery of your order. We can only apologise for the inconvenience caused by this issue on this occasion but hope that it will not deter you from ordering from us again. Thank you again for taking the time to leave your review.

Posted 4 months ago

“Excellent company to deal with from start to finish.”

Helpful Report

Posted 5 months ago

Thank you for your review …..! We are pleased to hear that we were able to offer an excellent service!

Posted 4 months ago

“Beautiful quality and looks fabulous. The decorator said it was very good to work with and loved pasting the wall instead of the paper.”

Helpful Report

Posted 5 months ago

It is great to hear that you are happy with your order. Thank you for your kind review, we look forward to hearing from you in the future!

Posted 4 months ago

“ordered curtains for our dining room. the original fabric had been discontinued but JC were quick to let me know and offer alternatives. I chose a new fabric and they arrived this week. They are well made and with the interlining padding them out make the room feel warm and cosy.”

Helpful Report

Posted 5 months ago

Thank you for your lovely review! We are so pleased to hear that you are happy with your made to measure curtains and we hope to hear from you again soon.

Posted 4 months ago

“Very efficient service. Delighted with the Roman Blinds.”

Helpful Report

Posted 5 months ago

Thank you for your kind review! We are so pleased to hear that you are happy with your made to measure blind and we hope to hear from you again soon.

Posted 4 months ago

“Great service.”

Helpful Report

Posted 5 months ago

Thank you for your review …..! We are pleased to hear that we were able to offer an excellent service!

Posted 4 months ago

“Beautiful cushions and excellent customer service. Thank you so much I would definitely use again.”

Helpful Report

Posted 5 months ago

Thank you for your kind review …..! We are pleased to hear that you are happy with your order and we were able to offer an excellent service. We look forward to hearing from you again soon.

Posted 4 months ago

“Great products”

Helpful Report

Posted 5 months ago

Thank you for your review …..! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.

Posted 4 months ago

“Great product and simple ordering system - the challenge was time taken to deliver the order. Ordered July - received November. ~3 full months of delivery being pushed back every time I checked. I've used JC before - and would use again - you just have to be prepared for products not being available randomly.”

Helpful Report

Posted 5 months ago

Thank you for your feedback ….. We are so sorry to hear that there were problems with the delivery of your order. We can only apologise for the inconvenience caused by this issue on this occasion but we are glad that it will not deter you from ordering from us again. Thank you again for taking the time to leave your review.

Posted 4 months ago

“My order arrived quickly and I had an email telling me when to expect it. The only slight niggle was that the cardboard around the wallpaper had been damaged, but luckily the paper was unharmed.”

Helpful Report

Posted 5 months ago

Thank you for your review …..! We are pleased to hear that you are happy with your order. We are sorry to hear that the packaging arrived damaged. We can only apologise for the inconvenience caused by this issue on this occasion but hope that it will not deter you from ordering from us again. Thank you again for taking the time to leave your review.

Posted 4 months ago

“Staff member Paige very helpful and proactive. Would have ordered curtains but for poor colour choice for lining fabric. Wanted ivory or similar but informed only cream or white possible - neither right for chosen curtain fabric.”

Helpful Report

Posted 5 months ago

Thank you for your feedback ….. We are sorry to hear you were not satisfied with the choice of lining and we will certainly pass this feedback on. We really appreciate your kind comments with regards to the service and hope to hear from you again soon. Thank you again for taking the time to leave your review.

Posted 4 months ago

“Swiftly delivered thank you. Lovely product”

Helpful Report

Posted 5 months ago

Thank you for your review ….! We are pleased to hear that we were able to offer a speedy service.

Posted 5 months ago

“I had 2 pairs of curtains made for bedrooms. Material was lovely and it made up very well. I've always made my own curtains but it's become hard work as I've got older. This option to have them made was a good choice, thank you”

Helpful Report

Posted 5 months ago

Thank you for your lovely review ….! We are so pleased to hear that you are happy with your made to measure product. We look forward to hear from you again in the future.

Posted 5 months ago

Jane Clayton is rated 4.8 based on 9,341 reviews