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Jane Clayton Reviews

4.8 Rating 10,596 Reviews
96 %
of reviewers recommend Jane Clayton
Company Reviews Metrics Info
4.8
Based on 10,596 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Jane Clayton Reviews
Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“Wide variety of products and fast delivery!”
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“Good savings on Lincrusta wallpaper . No issues with the ordering . UPS delivery poor . Waited in 2 days before being delivered .”
Helpful Report
Posted 1 month ago
Beth C
Verified Buyer
“Delighted with the rug I ordered from you. It is exactly what I was hoping for. Good size and happy it’s made predominantly of wool making my room feel cozy.”
Jane Clayton 5 star review on 6th December 2025 Jane Clayton 5 star review on 6th December 2025
Helpful Report
Posted 1 month ago
Sheelagh L
Verified Buyer
“great website, competetive pricing and stellar delivery ! will use again...”
Helpful Report
Posted 1 month ago
Tessa P
Verified Buyer
“This was as bad as admin gets for a company like this. Hopeless. In error I put my own name not the delivery name on the order for Italy. As soon as I received the order which specifically says to please check and contact us to amend any errors before dispatch i started to try calling. Never any reply at all, i called several time. The other option was an e mail. I emailed. No response at all for 48 hours by which time the consignment had been shipped. I got a reply to email very late and it was a waste of time. It cost me a lot of money to finally stop Italian customs sending the package back to the UK. Abslutely dreadful administration.”
Helpful Report
Posted 1 month ago
Elisa C
Verified Buyer
“Veloci, puntuali, precisi e ottimi prezzi per l’italia”
Helpful Report
Posted 1 month ago
Robert H
Verified Buyer
“I have made several purchases of fabris from Jane Clayton and always found the products and service to be excellent.”
Helpful Report
Posted 1 month ago
Margaret M
Verified Buyer
“Quality service ordered friday arrived Monday want expecting so quick .. Thanks”
Helpful Report
Posted 1 month ago
Alexi F
Verified Buyer
“Sadly samples of larger designs don’t show all the colours, I tried ordering five of same colourway x design but wasn’t allowed”
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“I had some amazing samples of wallpaper. They came so quickly. Thank you.”
Helpful Report
Posted 1 month ago
Lesley W
Verified Buyer
“Very prompt delivery. Couldn't be happier with the service.”
Helpful Report
Posted 1 month ago
David S
Verified Buyer
“Impressive delivery speed and price”
Helpful Report
Posted 1 month ago
Dawn M
Verified Buyer
“Beautifully made curtains - excellent value. Thank you”
Helpful Report
Posted 1 month ago
Helen M
Verified Buyer
“Beautiful wallpaper. Prompt response to query.”
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“Bought William Morris & Co wallpaper at a good price - less than direct. The order process was easy online and the delivery was very quick and efficient. Also rang their customer services department before buying with queries which were all answered clearly, efficiently and in a friendly manner.”
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“I purchased wallpaper for my baby’s nursery from Jane Clayton, along with 5kg of adhesive. Unfortunately, although the customer service was truly exceptional (special thanks to Rosie), the fact that I had to use it so much says everything about the overall experience. The adhesive arrived completely broken, open, and leaking everywhere. They sent a replacement, and while it wasn’t as bad, it still arrived damaged and unusable. In the end they refunded me, because I decided to purchase somewehere else as they were clearly not ready to sell/send this item. The wallpaper was meant to arrive within 10 working days and never did. I had to contact customer service again for an update, and only then was it resent via express delivery. So although everything was eventually sorted and customer service was lovely throughout, I can’t say the company feels reliable.”
Helpful Report
Posted 2 months ago
Anonymous
Verified Buyer
“Very pleased with quality of the product. A great price and speedy delivery”
Helpful Report
Posted 2 months ago
Nicole B
Verified Buyer
“Beautiful fabric, easy to order, delivered very quickly, great service”
Helpful Report
Posted 2 months ago
Andrea B
Verified Buyer
“2nd lot of fabric I've had. Both times great on price, fantastic on delivery times. Really happy.”
Helpful Report
Posted 2 months ago
Anonymous
Verified Buyer
“very helpful sending the samples that i need i hope to purchase my curtains when we move in the new year Thank you”
Helpful Report
Posted 2 months ago
Jane Clayton is rated 4.8 based on 10,596 reviews
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