Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,433 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,433 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 17th October 2025

446

Anonymous

Anonymous // 01/01/2019

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“Always a fast dispatch and a great supportive team to help if you have any questions.”

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Posted 3 weeks ago

“Excellent service and fast delivery”

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Posted 3 weeks ago

“Placed and order for a roman blind ..but unfortunately the fabric i ordered was out of stock..refund was quick .”

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Posted 3 weeks ago

“Spoke to customer services regarding the supplier of the wallpaper ahead of ordering. Quick response and very politely answered. Wallpaper arrived the following day free of charge. Very good service and a nice company to deal with.”

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Posted 3 weeks ago

“Extremely speedy delivery, gorgeous range of fabrics. Always my first and generally my only shop for fabric - love!”

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Posted 3 weeks ago

“Beautiful papers and fabric. Samples arrived quickly and presented beautifully.”

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Posted 3 weeks ago

“Stunning selection of wallpaper. Great customer service and quick delivery. Recommended and will order again from Jane Clayton & Company. Thank you again.”

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Posted 3 weeks ago

“Very happy with the help I received when one of my purchases was on backorder.”

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Posted 4 weeks ago

“Still not recd my fabric”

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Posted 4 weeks ago

“Curtains well made in exact size and on time. Good service and reasonable price.”

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Posted 4 weeks ago

“Prompt delivery of samples. Thank you.”

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Posted 4 weeks ago

“We ordered a rug, which was out of stock. Immediately we were contacted to ask if we were happy to wait 7-10 days which we were. Great polite communication AND the rug was here three days later!!! It's beautiful and the customer service was superb.”

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Posted 4 weeks ago

“Great choice of textiles that were delivered quickly. Will definitely order again from Jane Clayton.”

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Posted 4 weeks ago

“Always great service that continues after purchase. Definitely my first go to for wallpaper. Some of the fabrics in the outlet shop are a real bargain.”

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Posted 4 weeks ago

“The wallpaper I received was fine but the CS wasn't. Within days of ordering I got an email to say my chosed wallpaper was reduced in the sale. So, since my order hadn't been dispatched, I emailed JC asking them to cancel the order. Then, I ordered it at the cheaper sale price. JC contacted me several days after this to say the order had been shipped and it couldn't be cancelled. Rather than just give me a good will partial refund, they then sent the second order and asked that I return one. This I did at a cost of over £7. Utterly ridiculous and a complete waste of my time and money. No, i wouldn't use them again.”

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Posted 4 weeks ago

“The service was wonderful. I loved the colors and pattern of what I selected. I was surprised that it was a plush fabric. If that same print came in cotton or linen, I would be placing an order.”

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Posted 4 weeks ago

“I enjoy using JC fabrics. Please let me know when I can expect to receive my order for two headboards being made by JC, both in Zoffany fabric, then I can give my review once they safely arrive. Thank you”

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Posted 4 weeks ago

“Very straightforward to order more underlay, which arrived very promptly. Thank you”

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Posted 4 weeks ago

“Prompt. Excellent communication and service!”

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Posted 1 month ago

“Jane Clayton's customer service is excellent.I was kept informed about the parcel's delivery stages and wallpaper was delivered on time.The quality of the wallpaper is excellent and such a beautiful design.”

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Posted 1 month ago

Jane Clayton is rated 4.8 based on 10,433 reviews