Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,037 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,037 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 11th June 2025

443

Anonymous

Anonymous // 01/01/2019

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“I received the samples I ordered in a very short time. Thank you!”

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Posted 1 month ago

“Excellent prompt service thank yiu”

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Posted 1 month ago

“Vewry hapy with the service, the samples came very promptly and free of charge”

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Posted 1 month ago

“Product was fine but a problem re delivery. I telephoned to ask about delivery and whether I could collect my paper from Farrow and Ball as my decorator was already in the house waiting. I explained how urgent it was. It took several phone calls from me before I could get answers. One problem was Farrow and Ball were initially contacted by email and not telephoned as I asked. Initially I was told there would be a delay because Farrow and Ball were behind with production because of bank holiday delays. The paper did however arrive on the 7th working day and I wasn't able to collect the goods. The paper was in good condition fortunately but the box was wet in one corner.”

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Posted 1 month ago

Hi there, Thank you for taking the time to share your feedback, and I am sorry to hear about the issues encountered on this occasion. I'm afraid we are unable to offer a Click & Collect service, and Farrow & Ball wallpapers are printed to order so we are generally unable to improve upon the stated lead times. Having said this, I would like to offer our sincere apologies for the delivery issues and number of follow-up calls you made. Please be assured, our Customer Service team have been made aware of your concerns and will ensure we strive to prevent such issues going forward. Please do feel free to reach out to our Customer Service team for further assistance by emailing theteam@janeclayton.co.uk should you wish to discuss this further. Best wishes, Jane Clayton & Company

Posted 4 weeks ago

“All came as ordered quickly and in perfect condition.”

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Posted 1 month ago

“Love the wallpaper! Great quality and grea customer service!”

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Posted 1 month ago

“I received my Kinabalu wallpaper for my hall within a few days and well packaged. My decorator has used it to decorate the hall, stairs and landing and said that it was excellent quality, hung well and was easy to work with. I have a large hall area and a long drop from the first floor ceiling into the hall and this paper looks absolutely stunning. Even my decorator was impressed and that takes some doing! The elephant pattern is a large one and I suspect it may look too much in a small room but I am thrilled with the results and couldn't be happier. Not a cheap paper but absolutely worth the cost. I over ordered so have four unused rolls to return. I hope this site refunds without quibble on these untouched, unwrapped rolls.”

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Posted 1 month ago

“Website easy to navigate, products good, easy to find what I wanted.”

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Posted 1 month ago

“I ordered a sample of a Coles wallpaper on behalf of someone else and very imprressed with the sample presentaion. The wallpaper is perfect for the job in hand & the indication two sets will be ordered very soon, while the current price is making it affordable.”

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Posted 1 month ago

“Fab range of fabrics! Brilliant speedy service, samples arrived as stated for free and my order was despatched within a week!”

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Posted 1 month ago

“Excellent service and Quality”

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Posted 1 month ago

“Prompt delivery”

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Posted 1 month ago

“Absolutely love my new wallpaper and it arrived so quickly.”

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Posted 1 month ago

“Gorgeous paper and easy to apply by pasting the wall”

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Posted 1 month ago

“Good products, very efficient prompt delivery and easy to navigate site. Asked for vat invoice and received very quickly - good job all round!”

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Posted 1 month ago

“will always deal with such excellent service - ups delivery excellent too”

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Posted 1 month ago

“Thank yiu dur samples I'm in the process of decorating and deciding on colour. I'll be in touch if I come to order.”

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Posted 1 month ago

“The blind looks beautiful but unfortunately not to my specifications! To be fair they are now rectifying but this has created unecessary delay and hassle. Not sure I will use the blind making service again, but good for fabric”

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Posted 1 month ago

Hi there Lisa, Thank you for taking the time to leave us a review, and I'm sorry to hear that your experience fell short of our usual high standards this time. Please be assured that we have logged your feedback internally and will be working with our workroom to prevent such issues from happening in future. Best wishes, Jane Clayton & Company

Posted 1 month ago

“Excellent service - very quick delivery at a competitive price.”

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Posted 1 month ago

“Jane Clayton is the only place to go to for fabrics. They have never failed to deliver on choice, quality and price. Dispatch is speedy and reliable. Thank you”

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Posted 1 month ago

Jane Clayton is rated 4.8 based on 10,037 reviews