Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 11,170 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 11,170 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 2nd October 2026

478

Anonymous

Anonymous // 01/01/2019

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“Spoke to customer services regarding the supplier of the wallpaper ahead of ordering. Quick response and very politely answered. Wallpaper arrived the following day free of charge. Very good service and a nice company to deal with.”

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Posted 11 months ago

“Extremely speedy delivery, gorgeous range of fabrics. Always my first and generally my only shop for fabric - love!”

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Posted 11 months ago

“Beautiful papers and fabric. Samples arrived quickly and presented beautifully.”

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Posted 11 months ago

“Stunning selection of wallpaper. Great customer service and quick delivery. Recommended and will order again from Jane Clayton & Company. Thank you again.”

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Posted 11 months ago

“Very happy with the help I received when one of my purchases was on backorder.”

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Posted 11 months ago

“Still not recd my fabric”

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Posted 11 months ago

“Curtains well made in exact size and on time. Good service and reasonable price.”

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Posted 11 months ago

“Prompt delivery of samples. Thank you.”

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Posted 11 months ago

“We ordered a rug, which was out of stock. Immediately we were contacted to ask if we were happy to wait 7-10 days which we were. Great polite communication AND the rug was here three days later!!! It's beautiful and the customer service was superb.”

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Posted 11 months ago

“Great choice of textiles that were delivered quickly. Will definitely order again from Jane Clayton.”

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Posted 11 months ago

“Always great service that continues after purchase. Definitely my first go to for wallpaper. Some of the fabrics in the outlet shop are a real bargain.”

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Posted 11 months ago

“The wallpaper I received was fine but the CS wasn't. Within days of ordering I got an email to say my chosed wallpaper was reduced in the sale. So, since my order hadn't been dispatched, I emailed JC asking them to cancel the order. Then, I ordered it at the cheaper sale price. JC contacted me several days after this to say the order had been shipped and it couldn't be cancelled. Rather than just give me a good will partial refund, they then sent the second order and asked that I return one. This I did at a cost of over £7. Utterly ridiculous and a complete waste of my time and money. No, i wouldn't use them again.”

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Posted 11 months ago

“The service was wonderful. I loved the colors and pattern of what I selected. I was surprised that it was a plush fabric. If that same print came in cotton or linen, I would be placing an order.”

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Posted 11 months ago

“I enjoy using JC fabrics. Please let me know when I can expect to receive my order for two headboards being made by JC, both in Zoffany fabric, then I can give my review once they safely arrive. Thank you”

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Posted 11 months ago

“Very straightforward to order more underlay, which arrived very promptly. Thank you”

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Posted 11 months ago

“Prompt. Excellent communication and service!”

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Posted 11 months ago

“Jane Clayton's customer service is excellent.I was kept informed about the parcel's delivery stages and wallpaper was delivered on time.The quality of the wallpaper is excellent and such a beautiful design.”

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Posted 11 months ago

“Absolutely thrilled with the finished article and fantastic craftsmanship of our curtains and blind. The finish is stunning, the fabric is luxurious ! Over the moon 😀”

Jane Clayton 5 star review on 17th October 2025

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Posted 11 months ago

“I have a new love for wallpaper!”

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Posted 11 months ago

“Fast efficient and delivered what I asked for”

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Posted 11 months ago

Jane Clayton is rated 4.8 based on 11,170 reviews