Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,907 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,907 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 9th May 2026

472

Anonymous

Anonymous // 01/01/2019

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“My order arrived amazingly promptly, well packed and undamaged. Goods as ordered. Thank you.”

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Posted 5 years ago

“Fast delivery and the fabric is beautiful, came well wrapped on a roll so need to iron out creases, will definitely be using this company again.”

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Posted 5 years ago

“Very happy. Thank you so much 😊”

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Posted 5 years ago

“very satisfied, great choice, competitive prices and fast delivery”

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Posted 5 years ago

“Good assortment and fast delivery outside UK. Really happy for my beautiful wallpaper.”

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Posted 5 years ago

“I was so impressed with the customer service I received from Jane Clayton. As soon as I’d placed the order I had an email from an associate to explain that the wallpaper would not be sent out as quickly as they’d hoped due to supplier issues. They gave me the chance to have a full refund and were very apologetic. I decided to wait and was pleasantly surprised when my wallpapers arrived well before they’d estimated. Love the wallpaper too!”

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Posted 5 years ago

“I'm very pleased with my wallpaper, its beautiful. I'm sure it's an oversight but i also paid for a sample but haven't received it. I wanted to frame it so would appreciate it being sent on.”

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Posted 5 years ago

“I am very pleased with all help I received from you, and also received the shipment within a few days. Myfi provided top service to me.”

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Posted 5 years ago

“The service I received from Customer services was excellent , they updated me on a delayed order and updated me further with delivery date.”

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Posted 5 years ago

“Really helpful customer service team and fast delivery.”

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Posted 5 years ago

“I ordered wallpaper and fabric samples. Every was shipped extremely fast. Very good customer service”

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Posted 5 years ago

“a really good quick efficient service.”

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Posted 5 years ago

“Cannot recommend this company as had a very bad experience with them recently. Spent nearly £450 on wallpapers which were upwards of £70 a roll - upon completing our decorating, we found out that we had ordered one roll too many. Upon enquiring about returning the unused roll in order to obtain a refund or credit, they refused and referred us to their t&c’s. Started claiming it’s a bespoke product, which is a load of garbage!!! Terrible customer service and complete lack of understanding or sympathy.”

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Posted 5 years ago

“Very reliable service . Quick and simple to use website”

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Posted 5 years ago

“Ordered two wallpaper samples and waited four weeks to be told one wasn’t available. Told other one has been despatched but that was a week ago and has not arrived. What a waste of time.”

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Posted 5 years ago

“I bought some wallpaper earlier this year for an en-suite bathroom which is part of a refurbishment project and it looked absolutely lovely. A few weeks later while tiling said en-suite a blank was blown off a pipe in the shower and soaked the whole room. I have again purchased the wallpaper and the room will have to be re-papered.”

Jane Clayton 5 star review on 6th September 2020

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Posted 5 years ago

“Excellent, efficient service.”

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Posted 5 years ago

“Very pleased with the response from the company. Received an email advising amount of wallpaper required in response to my query, and this was followed up by a phone call. Placed an order which arrived quickly. Pricing was very competitive.”

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Posted 5 years ago

“I ordered material from Jane Clayton during lockdown in July, it was extremely delayed due to the covid outbreak but was definitely worth the extra waiting time, I was always kept up to date with the progress of my order and the company was contactable throughout, very very satisfied with super customer service!...The Ashley Wilde material looks stunning on my retro wicker sofa in the summer house!!!!”

Jane Clayton 5 star review on 4th September 2020

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Posted 5 years ago

“Excellent service, item arrived promptly in secure packing. Thank you”

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Posted 5 years ago

Jane Clayton is rated 4.8 based on 10,907 reviews