Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 11,014 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 11,014 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 16th July 2026

473

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service although the samples took ages and came through varying sources over a period of two weeks, would be better to get samples delivered in a more timely manner.”

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Posted 5 years ago

“I ordered 40+ m of fabric recently. I asked for samples which came in about 5 days. Ordering fabric was simple and efficient amd faster than the samples. Recommend.”

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Posted 5 years ago

“Outstanding Customer Service - I cannot tell you how grateful we are ! We bought (from another supplier) some very expensive wallpaper to decorate our granddaughters room, in normal circumstances we had ordered plenty but due to the pattern drop of this particular paper found ourselves needing another roll - I happened to find Jane Clayton in my online search as a stockist of the same paper and contacted them - Alice could not have been more helpful, she contacted the company whilst I was on hold but couldn't get an answer (it was 1645 !), she committed to call at 9am the following and by 0945 she had an answer - she could get me the paper but it wasn't the right batch - she even suggested I try eBay to see if I could get a match .... anyway we ordered it the same day (Wednesday) with a 3-5 working day promise (we had waited 6 weeks for the initial order) anyway - it arrived today at1330 and it is already up and looks amazing - we cannot thank you enough ! We will be back”

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Posted 5 years ago

“Delivery was good, fabric is perfect.”

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Posted 5 years ago

“Lovely company to deal with, thanks especially to Lydia.”

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Posted 5 years ago

“Very helpful and answered my emails quickly. Thank you ..”

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Posted 5 years ago

“Good Service And amazing quality of the fabrics”

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Posted 5 years ago

“i have to say i am most disappointed with the customer care since placing an order for nearly £1500 in August. At no point from taking the order until dispatch was i notified of a shortage due to fabric failing quality control. In fact it was only when i chased the order after receiving part of it was i told that it was delayed and not expected for a further 3 weeks. The least someone could have done is keep me up to speed with progress on the order and delays.”

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Posted 5 years ago

“Loved the material. Took a little longer than I expected and came in 2 separate deliveries. Like that the company was actually local to me which I didn’t realise at the time.”

Jane Clayton 4 star review on 29th September 2020

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Posted 5 years ago

“Absolutely the BEST wallpaper I have ever had. Beautiful, great quality and easy to hang. My hallway looks amazing. Thank you”

Jane Clayton 5 star review on 27th September 2020

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Posted 5 years ago

“Excellent service, good communication and the discount offer was very good as well”

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Posted 5 years ago

“Beautiful item quickly delivered overseas!”

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Posted 5 years ago

“Website is easy to use and samples easy to order. Bought quite a lot so asked for a quote first and happy with the discount given. Wallpapersarrived the ne t day by DHL. Well recommended”

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Posted 5 years ago

“Great selection of wallpaper with a fast and efficient service.”

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Posted 5 years ago

“Scam company. Ordered samples that never came. Contacted customer services three times and still haven't had a response. I would advise using another company as 99% of their stock can be sourced from other suppliers who are cheaper and actually bother to supply what you've ordered.”

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Posted 5 years ago

“The service was the best I have ever had. My order arrived the next day. It was packed appropriately and the samples I ordered were ova suitable size when ordering soft furnishing. I would definitely use this firm again”

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Posted 5 years ago

“Very responsive - great service”

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Posted 5 years ago

“Really super customer service.”

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Posted 5 years ago

“I’m very happy with the Roman blind, it’s well made and it was easy to order. I would def order again.”

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Posted 5 years ago

“Helpful and efficient service”

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Posted 5 years ago

Jane Clayton is rated 4.8 based on 11,014 reviews