Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,617 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,617 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 9th February 2026

Lindsey L

Jane Clayton 5 star review on 29th January 2026

Carolyn D

Jane Clayton 5 star review on 25th December 2025

Blase W

Jane Clayton 5 star review on 17th December 2025

Bev J

460

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Arrived really quickly. Thank you. Looking forward to seeing the paper on the wall.”

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Posted 1 year ago

“Jane Clayton UK had been wonderful to work with from the beginning. I am in the US and the fabric I wanted was only available through Jane Clayton UK. They accommodated my request and allowed me to order from the UK site. Then I needed more fabric than they had in stock, but the supplier kept pushing the date as to when it would be available. Jane Clayton kept me apprised of every change and helped me figure out a plan. The fabric just arrived today after many months, and I am thrilled (and so relieved!!). Thank you!!”

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Posted 1 year ago

“Beautiful headboard and cushion, great customer service”

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Posted 1 year ago

“Professional and quick service with easy to find and use website. Every interaction has been good. Highly recommended. Material arrived within 2 days of ordering.”

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Posted 1 year ago

“Delivery driver couldn't find our address and left us high and dry as we arranged the decorator for the next day after we received the delivery notification. Contacted customer service who in turn contacted the delivery company and sorted our delivery. Well done!”

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Posted 1 year ago

“The company are very good . The fabric was lovely although a slightly different colour to the picture . The worst part was the delivery UPS rescheduled 3 times and then when tracked it . It said delivered to an address 10 miles away. With very few details . Eventually after opening an account with them to get more details . It hadn't even left the depot ! . I suggest They should get a different delivery company !!”

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Posted 1 year ago

“Very good service. came the next day after ordering.”

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Posted 1 year ago

“Beautiful headboard, very well made. Process of ordering very easy with contacting on email fast and efficient. I would have given 5 stars but the delivery of the item came somewhat short. Having asked for the headboard to be delayed due to my being away and arranging a date when I was back for it to be dispatched, this did not happen. I contacted them via email and phone and was asuured the headboard was going out the following day, which it didn't. I then had to ring again a few days later to find out it hadn't even been despatched. After insisting I have a despatch date they did despatch the following day and the couriers used were reliable and efficient. I would definitely order from JC & Co again even with the delivery problems.”

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Posted 1 year ago

“Excellent selection of wallpapers speedily delivered in fine packaging ideal for making choices”

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Posted 1 year ago

“Great service, thank you.”

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Posted 1 year ago

“Nice samples of fabric”

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Posted 1 year ago

“I still haven't received my order so not able to provide a proper review at this stage”

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Posted 1 year ago

“Lovely fabric samples. Still deciding, yet.x”

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Posted 1 year ago

“Jane Clayton was the only UK website that had a Brink and Campman all wool rug that looked similar to one I bought 15 years ago that needed replacing. The correct order arrived safely within the advertised time period. It is lighter in colour than I wanted from the pictures but is good quality. When buying my next rug I will need to travel to see the rug in person first.”

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Posted 1 year ago

“Fast postage, packaging excellent, product just lovely!”

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Posted 1 year ago

“Great sticking power! Works really well , carpet to rug.”

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Posted 1 year ago

“I hunt got it on wall yet. But I love it thanks jayne for making it possible for my bedroomx”

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Posted 1 year ago

“I ordered a batch of wallpaper samples (William Morris) prior to purchasing several rolls for decorating the bedroom, they arrived next day and I have chosen One so will be placing the order in the next few weeks. The service was very prompt and nicely presented in a folder, I was very pleased.”

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Posted 1 year ago

“It would have been nice to have received the goods! Still waiting patiently”

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Posted 1 year ago

Good morning Eileen, Thank you for your review, and I'm sorry to hear that you haven't received your samples yet. These were posted out some time ago, so I can only presume that these were lost in the post I'm afraid. We have raised a replacement order and sent you an email on Friday to confirm. Please don't hesitate to reach out to us via theteam@janeclayton.co.uk or 01761 404505 if we can assist any further. Apologies again for the delay, and please do let us know if we can help with anything else! Kind regards, Collette

Posted 1 year ago

“A superb range of wallpapers. Helpful customer services and quick delivery.”

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Posted 1 year ago

Jane Clayton is rated 4.8 based on 10,617 reviews