Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 11,188 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 11,188 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 4th September 2026

476

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good prices, fast despatch and the customer service team were responsive and fantastic at placing a second order for wallpaper and arranging it from the same batch number. Very impressed with the service.”

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Posted 1 year ago

“Great service love the wallpaper”

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Posted 1 year ago

“Great service wallpaper was well packaged and looks fabulous thank you”

Jane Clayton 5 star review on 15th May 2025

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Posted 1 year ago

“Easy website to use with lots of advice. I phoned for some detailed help after which I was able to submit my order, which came in less than 4 weeks, for a large handmade curtain. Great quality curtain and we are pleased with the final result. All I needed was a bit more info re the time of delivery and the progress of the making.”

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Posted 1 year ago

“Love the porduct offering and great service. I ordered samples and they delivered in about 3-4 business days.”

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Posted 1 year ago

“The service was excellent, prompt response and prompt delivery too.”

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Posted 1 year ago

“Excellent service. Samples arrived very quickly.”

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Posted 1 year ago

“Choice of fabrics fantastic, excellent service”

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Posted 1 year ago

“Great price and wallpaper came quickly, a very positive experience all round.”

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Posted 1 year ago

“Lovely wallpaper. Huge bargain turned up promptly and beautifully packaged”

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Posted 1 year ago

“Prompt arrival of samples”

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Posted 1 year ago

“I received the samples I ordered in a very short time. Thank you!”

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Posted 1 year ago

“Excellent prompt service thank yiu”

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Posted 1 year ago

“Vewry hapy with the service, the samples came very promptly and free of charge”

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Posted 1 year ago

“Product was fine but a problem re delivery. I telephoned to ask about delivery and whether I could collect my paper from Farrow and Ball as my decorator was already in the house waiting. I explained how urgent it was. It took several phone calls from me before I could get answers. One problem was Farrow and Ball were initially contacted by email and not telephoned as I asked. Initially I was told there would be a delay because Farrow and Ball were behind with production because of bank holiday delays. The paper did however arrive on the 7th working day and I wasn't able to collect the goods. The paper was in good condition fortunately but the box was wet in one corner.”

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Posted 1 year ago

Hi there, Thank you for taking the time to share your feedback, and I am sorry to hear about the issues encountered on this occasion. I'm afraid we are unable to offer a Click & Collect service, and Farrow & Ball wallpapers are printed to order so we are generally unable to improve upon the stated lead times. Having said this, I would like to offer our sincere apologies for the delivery issues and number of follow-up calls you made. Please be assured, our Customer Service team have been made aware of your concerns and will ensure we strive to prevent such issues going forward. Please do feel free to reach out to our Customer Service team for further assistance by emailing theteam@janeclayton.co.uk should you wish to discuss this further. Best wishes, Jane Clayton & Company

Posted 1 year ago

“All came as ordered quickly and in perfect condition.”

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Posted 1 year ago

“Love the wallpaper! Great quality and grea customer service!”

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Posted 1 year ago

“I received my Kinabalu wallpaper for my hall within a few days and well packaged. My decorator has used it to decorate the hall, stairs and landing and said that it was excellent quality, hung well and was easy to work with. I have a large hall area and a long drop from the first floor ceiling into the hall and this paper looks absolutely stunning. Even my decorator was impressed and that takes some doing! The elephant pattern is a large one and I suspect it may look too much in a small room but I am thrilled with the results and couldn't be happier. Not a cheap paper but absolutely worth the cost. I over ordered so have four unused rolls to return. I hope this site refunds without quibble on these untouched, unwrapped rolls.”

Jane Clayton 5 star review on 4th May 2025

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Posted 1 year ago

“Website easy to navigate, products good, easy to find what I wanted.”

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Posted 1 year ago

“I ordered a sample of a Coles wallpaper on behalf of someone else and very imprressed with the sample presentaion. The wallpaper is perfect for the job in hand & the indication two sets will be ordered very soon, while the current price is making it affordable.”

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Posted 1 year ago

Jane Clayton is rated 4.8 based on 11,188 reviews