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Jane Clayton Reviews

4.8 Rating 10,617 Reviews
96 %
of reviewers recommend Jane Clayton
Company Reviews Metrics Info
4.8
Based on 10,617 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Jane Clayton Reviews
Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Christine Y
Verified Buyer
“Excellent Service would order again”
Helpful Report
Posted 1 year ago
Madeleine W
Verified Buyer
“All as promised excellent service Wonderful wall paper love it”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Excellent service as usual. JC sourced an out of stock item for me. It was competitively priced and arrived promptly.”
Helpful Report
Posted 1 year ago
Brian G
Verified Buyer
“Delighted to find the paper we searched for and found the price and service excellent.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“They are unable to deliver outside of the UK despite offering it as an option and”
Helpful Report
Posted 1 year ago
Good morning, Thank you for your review. Whilst some of our products are only available within the UK, many of our products are available for Europe & International delivery. I'm sorry if your preferred option is not available to deliver to your location, but please do reach out to us if this is the case and we would be happy to discuss alternatives and provide our recommendation. You can call us on +441761 404505 or email us via theteam@janeclayton.co.uk where we will be happy to help. Kind regards, Collette
Posted 1 year ago
Jayne C
Verified Buyer
“Disappointed as I received the wrong wall paper and have had to wait even longer for the correct one to be delivered”
Helpful Report
Posted 1 year ago
Joanne C
Verified Buyer
“Beautifully sent samples which arrived in pristine condition. I will hopefully make a purcahse in due course.”
Helpful Report
Posted 1 year ago
Nicola L
Verified Buyer
“Excellent service, will use again”
Helpful Report
Posted 1 year ago
June H
Verified Buyer
“I quickly found the wallpaper design that I wanted, and completed the order. There was excellent communication and updates from Jane Clayton & Co, and I received my order within days with no delay. Great service!”
Helpful Report
Posted 1 year ago
Susan M
Verified Buyer
“My rug is absolutely beautiful. Great value for money.”
Helpful Report
Posted 1 year ago
Adrijana H
Verified Buyer
“I like it very much, I love the style, colours etc.”
Helpful Report
Posted 1 year ago
Julia W
Verified Buyer
“Jane Clayton & Co have a comprehensive website and ordering is easy. In addition, their personal service (as I have ordered multiple 2m+ blinds) is exception. Rosie has been brilliant. The quality of the craftmanship is excellent and my blinds and curtains are truly lovely. I could not be happier with the product or the service. Thank you so much.”
Helpful Report
Posted 1 year ago
Anna Q
Verified Buyer
“Never received the samples ordered and unable to reach company.”
Helpful Report
Posted 1 year ago
Maureen M
Verified Buyer
“Good quality, beautiful wallpaper. Delivered quickly too”
Helpful Report
Posted 1 year ago
Mary H
Verified Buyer
“Words cannot express by dissatisfaction! I placed an on 12/6/24 for Neon fabric and confirmation came through to showing my correct address. The same day I amended the order to ensure the fabric was f/r. 4 working days later receive a mail saying my fabric SHERBET !! was to be delivered to my old address the next day and a signature would be required. Wrong fabric! Wrong address! I sent 2 emails that evening and phoned your office when open the followed no day. Nobody could speak to me about the error !!!! I asked for a full refund. I was told this would be actioned. I waited 4+ hours and sent a sharp email. Then I received a written apology and was told a refund was being made to my card credited 29/6/24. How can a big company get things so wrong???? I cannot recommend Jane Clayton and trust this error is drawn to the attention of their MD.”
Helpful Report
Posted 1 year ago
Jane C
Verified Buyer
“I have had curtains and blinds made by Jane Clayton, they are of extremely high quality. I would recommend to a friend.”
Helpful Report
Posted 1 year ago
Charlotte B
Verified Buyer
“Very fast and efficient service.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“I placed an order for a pair of bespoke curtains in Shiraz Bukhara fabric. The curtains were beautifully made & all the expert help given from start to finish was excellent, kindly done, patiently done & my needs were understood. The lady, Nola, was lovely with me. I shall be returning to place a further order because I am so happy.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Would not recommend. The curtains I ordered are beautiful, but they took much longer than promised, customer service were very difficult to reach, the parcel was delivered not on the day listed on the tracking page but on another day, to the wrong address, and communication with customer service to retrieve the parcel was painstakingly slow - they made no effort to retrieve the parcel or help me, in the end I pieced it together and managed to track the parcel down but the whole thing was very time-consuming, stressful and frustrating.”
Helpful Report
Posted 1 year ago
Wendy A
Verified Buyer
“Had a harlequin rug its beautiful and good quality”
Helpful Report
Posted 1 year ago
Jane Clayton is rated 4.8 based on 10,617 reviews
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