Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 11,014 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 11,014 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 16th July 2026

473

Anonymous

Anonymous // 01/01/2019

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“Always kept up to date with my purchase. Delivered on time. Will definitely be using again.”

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Posted 5 years ago

Thank you for your review! We are pleased to hear that you are happy with your experience and look forward to hearing from you again soon.

Posted 5 years ago

“Excellent customer service”

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Posted 5 years ago

Thank you for your review Patricia! We are pleased to hear that we were able to offer an excellent service!

Posted 5 years ago

“Arrived VERY promptly. Thank you. And product works well. Very pleased.”

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Posted 5 years ago

It is great to hear that you are happy with your order. Thank you for your kind review, we look forward to hearing from you in the near future!

Posted 5 years ago

“We have purchased two cushions from Jane Clayton on two separate occasions. The first purchase was fine but the second did not go so well. There was confusion and poor communication within the company on whether the fabric was in stock and the delivery date. The cushion did arrive earlier than originally expected, which was good, but it had a clear ballpoint pen mark on it, about 3 cm long, representing a significant failure of quality control. The item was returned and a replacement arrived reasonably quickly but it was noticeable that the company did not appear especially concerned with the problem. They offer a good service but on this occasion their customer service left a lot to be desired.”

Helpful Report

Posted 5 years ago

Thank you very much for your feedback, we are very sorry to hear of the problems you experienced with your second order with us. It is certainly not up to our usual high standards of customer service and a member of the team will be in touch.

Posted 5 years ago

“Ordered samples, delivered within a few days, ordered wallpaper received within a few days. Unfortunately had to return the wallpaper to order a different colour, refunded no problem. Great service from start to finish. Would highly recommend them.”

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Posted 5 years ago

Thank you for your review Michael! We are pleased to hear that we were able to offer a speedy service.

Posted 5 years ago

“A reliable service. Great choice of good-quality fabrics. Speedy delivery and good communication.”

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Posted 5 years ago

Thank you for your review! We are pleased to hear that we were able to offer a speedy service

Posted 5 years ago

“I made my first purchase from Jane Clayton & Co just recently. I was pleasantly surprised by their professional and prompt service. The wallpaper I ordered arrived well protected in a sturdy box. Thank you very much :-)”

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Posted 5 years ago

It is great to hear that you are happy with your order. Thank you for your kind review, we look forward to hearing from you in the near future!

Posted 5 years ago

“Highly recommended ordering from Jane Clayton & Company. Extremely helpful and courteous staff. Choice of fabric is extensive and on trend. Thank you.”

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Posted 5 years ago

Thank you for your review Katie! We are pleased to hear that we were able to offer an excellent service and a wide choice of fabric!

Posted 5 years ago

“Really pleased with my order. Great choice on the website which made browsing and comparing easy. Ordered some Matthew Williamson wallpaper which came really quickly. Very pleased and would recommend.”

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Posted 5 years ago

Thank you for your kind review Fiona! We appreciate the recommendation and hope to hear from you again soon.

Posted 5 years ago

“Superb range of choice. Excellent customer service. Speedy delivery on orders.”

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Posted 5 years ago

Thank you for your review! We really appreciate your kind comments and hope to hear from you again soon.

Posted 5 years ago

“Beautiful fabric delivered extremely quickly. Very happy”

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Posted 5 years ago

Thank you for your review! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.

Posted 5 years ago

“Very good service. Prompt delivery and delighted with rug. Good website”

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Posted 5 years ago

Thank you for your review Annie! We are pleased to hear that we were able to offer an excellent service and that you are happy with your rug!

Posted 5 years ago

“Great customer service”

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Posted 5 years ago

Thank you for your review Simon! We really appreciate your kind comments and hope to hear from you again soon.

Posted 5 years ago

“Jayne Clayton & Co V helpful & dispatch time for my wallpaper was fantastically fast Thankyou”

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Posted 5 years ago

We are pleased to hear that we were able to offer a speedy delivery service. Many thanks for your kind review!

Posted 5 years ago

“Very good service from timely samples sent to final delivery from the EU supplier. My second purchase from Jane Clayton. Excellent website for browsing.”

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Posted 5 years ago

Thank you for your review! We really appreciate your kind comments and hope to hear from you again soon.

Posted 5 years ago

“Excellent product and speedy delivery.”

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Posted 5 years ago

Thank you for your review John! We are pleased to hear that we were able to offer a speedy service.

Posted 5 years ago

“Excellent service”

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Posted 5 years ago

Many thanks for your kind review!

Posted 5 years ago

“I had excellent service from the outset from Jne Clayton. Very helpful and pleasant staff with an extremely pleasant telephone manner - not usually found these days. And although my order was not able to arrive when first promised, it arrived sooner than was predicted. I would certainly use then again. Elizabeth Holder.”

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Posted 5 years ago

Thank you for your review Elizabeth! We are pleased to hear that we were able to offer an excellent service and look forward to hearing from you again soon.

Posted 5 years ago

“I ordered one afternoon and the next morning my order arrived, Very impressive service,”

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Posted 5 years ago

Thank you for your review Gwyn! We are pleased to hear that we were able to offer a speedy service.

Posted 5 years ago

“Efficient sevice!”

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Posted 5 years ago

Thank you for your review! We are pleased to hear that we were able to offer an efficient service!

Posted 5 years ago

Jane Clayton is rated 4.8 based on 11,014 reviews