Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 11,016 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 11,016 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 16th July 2026

473

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered one afternoon and the next morning my order arrived, Very impressive service,”

Helpful Report

Posted 5 years ago

Thank you for your review Gwyn! We are pleased to hear that we were able to offer a speedy service.

Posted 5 years ago

“Efficient sevice!”

Helpful Report

Posted 5 years ago

Thank you for your review! We are pleased to hear that we were able to offer an efficient service!

Posted 5 years ago

“Very good customer service . Prompt reply to my e mailed enquiry.”

Helpful Report

Posted 5 years ago

Thank you for your lovely review Judith!

Posted 5 years ago

“Excellent service once again from Jane Clayton”

Helpful Report

Posted 5 years ago

Thank you for your review Linda! We are pleased to hear that we were able to offer an excellent service!

Posted 5 years ago

“I ordered some upholstery velvet from Jane Clayton & Company which they price matched against another online retailer. This worked out to a good discount which gave Jane Clayton & Company full marks in my book. The fabric wasn’t immediately available as they were awaiting stock from their supplier. This wasn’t a problem for me as the fabric is absolutely gorgeous & I was willing to wait. Communication throughout was excellent with constant updates from Jodie who was very friendly & helpful. I received my fabric a few days ago & I’m extremely happy. A big thank you to Jane Clayton & Company.”

Helpful Report

Posted 5 years ago

Thank you for your review Albert! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.

Posted 5 years ago

“The consultant I spoke with was very helpful and 'normal' rather than speaking in clichés. The fabric arrived on time and very well wrapped.”

Helpful Report

Posted 5 years ago

Many thanks for your kind review Penelope!

Posted 5 years ago

“Excellent service”

Helpful Report

Posted 5 years ago

Many thanks for your kind review!

Posted 5 years ago

“A lovely service, lovely polite staff and the material we received for our curtains a teal polyester velour was lovely quality at an affordable price. Will always use this company for future material orders. First class service and quick postal service too so a sky full of stars to Jane Clayton company 😀”

Helpful Report

Posted 5 years ago

Thank you for your review Maria! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.

Posted 5 years ago

“The speedy, friendly and proactive response to a) a credit card payment challenge and b) a supplier delivery challenge. Myfi and her colleagues helped us through these tiny problems very efficiently leaving us with a smile instead of a frown. Thank you!🙏”

Helpful Report

Posted 5 years ago

Thank you for your lovely review Josephine! We are pleased to hear that we were able to offer an excellent service!

Posted 5 years ago

“Finished product looks good but the only way I could get contrasting piping was to order them to be made with piping cord which added about £50 to the cost of 2 small cushions. They also took about 6 weeks to turn up. The customer services people were very helpful however and they tried their hardest to speed the order along.”

Jane Clayton 3 star review on 2nd June 2021

Helpful Report

Posted 5 years ago

Thank you for your feedback Anthony. We are pleased to hear that you are happy with your cushions! They look great! Our made to measure service does have a 6-8 week lead time and we do our best to provide cost effective bespoke quotations. We will hope to hear from you again.

Posted 5 years ago

“This is a great website. Ordered and everything arrived ahead of expectation. Fantastic.”

Helpful Report

Posted 5 years ago

It is great to hear that you are happy with your order. Thank you for your kind review, we look forward to hearing from you in the near future!

Posted 5 years ago

“Very quick delivery, easy to use website and very beautiful wallpaper x🥰”

Helpful Report

Posted 5 years ago

Thank you for your review Sam! We are pleased to hear that we were able to offer a speedy service and that you are happy with your wallpaper.

Posted 5 years ago

“Lovely quality wallpaper!”

Helpful Report

Posted 5 years ago

Thank you for your review! We are pleased to hear that you are happy with your wallpaper.

Posted 5 years ago

“Brilliant service, beautiful products”

Helpful Report

Posted 5 years ago

Thank you for your lovely review Carol!

Posted 5 years ago

“Continuously helpful with all my requests, samples and orders and the best array of all fabrics and wallpapers”

Helpful Report

Posted 5 years ago

It's great to hear that we were able to offer a wide range of items and speedy service. Thank you for your review!

Posted 5 years ago

“Very pleased with the swift service and will be certainly ordering in the future 5 Star”

Helpful Report

Posted 5 years ago

Thank you for your lovely review! We are pleased to hear that we were able to offer a speedy service.

Posted 5 years ago

“I have had several blinds and cushions made from JC and the quality has been excellent. I most recently bought a blind that is of exquisite quality. We waited longer than expected for this to be made and delivered. We are very happy with its function and it looks great!”

Helpful Report

Posted 5 years ago

Thank you for your lovely review! We are so pleased to hear that you are happy with your made to measure products and it's great to hear that you are pleased with the look and function! We look forward to hearing from you again soon.

Posted 5 years ago

“I love my new wallpaper”

Helpful Report

Posted 5 years ago

Thank you for your review Carlie! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.

Posted 5 years ago

“I don't know what Scion Living is - if it's Jane clayton fabrics then the service has been good with lots of communication about the delays from the manufacturers - that was much appreciated.”

Helpful Report

Posted 5 years ago

Thank you for your feedback Val, we are pleased to hear that you have received such good service and received regular updates and communication regarding your order. We will hope to hear from you again.

Posted 5 years ago

“I have wanted a particular Orla kiely rug for a while. I didn't feel secure ordering from other sites online with the wait time. So I rang Jane Clayton. As always they were really helpful. Jane Clayton kept me informed with updates as to when I could expect my purchase. I have used this company before & the service is second to none. They are also extremely friendly when you ring them up. Nothing is ever a problem. Thank you for such fantastic customer service.”

Jane Clayton 5 star review on 30th May 2021

Helpful Report

Posted 5 years ago

Thank you for your review Sharon, your rug looks fantastic! We really appreciate your kind comments and hope to hear from you again soon.

Posted 5 years ago

Jane Clayton is rated 4.8 based on 11,016 reviews