Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,729 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,729 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 20th February 2026

466

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality and packaging!!!”

Helpful Report

Posted 4 years ago

Many thanks for your kind review Evgenia! We are so pleased to hear that you were happy with your order.

Posted 4 years ago

“l have recently purchased a rug from Jane Clayton and have to say that from my initial enquiry to eventually completing my purchase, l have been totally impressed with the outstanding level of customer care and helpful advice received in all of my dealings with various members of the sales team.”

Helpful Report

Posted 4 years ago

Thank you for your review Terry! We really appreciate the feedback and are pleased to hear that we were able to offer an excellent service!

Posted 4 years ago

“Lovely wallpaper, really good quality Arrived really quickly x”

Jane Clayton 5 star review on 14th March 2021

Helpful Report

Posted 4 years ago

Many thanks for your kind review Helen. Your wall looks great! We are pleased to hear you are happy with your order and hope to hear from you again soon.

Posted 4 years ago

“I’m very pleased with the speed of delivery, and price of my Osbourne & Little wallpaper. I’m already planning to use Jane Clayton again, to supply the paper for my next feature walls.”

Helpful Report

Posted 4 years ago

Thank you for your lovely review Steve. Your wall looks great! We look forward to hearing form you again.

Posted 4 years ago

“After selecting pattern from samples provided I found the website easy to navigate and understand and all instructions were explicit. The blind arrived exactly when expected and we are delighted with it. Well made and looks stunning.”

Helpful Report

Posted 4 years ago

Thank you for your lovely review Susan! We are so pleased to hear that you are happy with your made to measure product. We look forward to hear from you again soon.

Posted 4 years ago

“Excellent and prompt service”

Helpful Report

Posted 4 years ago

Thank you for your review! We really appreciate your kind comments and hope to hear from you again soon.

Posted 4 years ago

“Their supplier sent the wrong wallpaper but Jane Clayton rectified the fault in a very quick and friendly manner.”

Helpful Report

Posted 4 years ago

Thank you for your review Roma! We are ever so sorry to hear about the difficulties in receiving order and will feedback this information to our supplier. We wish you luck with your project and hope to hear from you again soon.

Posted 4 years ago

“Excellent service advices on phone that wallpaper was available and delivered promptly.”

Helpful Report

Posted 4 years ago

Thank you for your review Kathrine! We are pleased to hear that we were able to offer an excellent service!

Posted 4 years ago

“Huge range of wallpaper available. My order arrived promptly and in good condition.”

Helpful Report

Posted 4 years ago

Thank you for your review Loraine! We are pleased to hear that we were able to offer a speedy service.

Posted 4 years ago

“Very pleased with my order , kept me well informed all the way, would recommend,”

Helpful Report

Posted 4 years ago

Thank you for your review Marilyn! We really appreciate your kind comments and hope to hear from you again soon.

Posted 4 years ago

“I received a damaged roll of wallpaper however the Jane Clayton company handled it brilliantly and I was offered a full refund or replacement. A very professional service, very pleased”

Helpful Report

Posted 4 years ago

Thank you for your kind review Holly. We are sorry to hear that you received a faulty item but are happy to hear it was resolved and that you are pleased with your replacement!

Posted 4 years ago

“Very efficient and prompt service. Well packaged.”

Helpful Report

Posted 4 years ago

Thank you so much for your review Susan! We are pleased to hear that we were able to offer a speedy service. We hope to hear from you again soon.

Posted 4 years ago

“Fast delivery and great customer service. Thanks so much!”

Helpful Report

Posted 5 years ago

Thank you for your lovely review Harriet!

Posted 4 years ago

“I recently ordered a door curtain in Osborne & Little Mikado fabric. I've always used a local lady to make my curtains but due to her retirement, I decided ( a little apprehensively in view of the cost if I made a mistake) to try Jane Clayton. It was a very smooth process. Fabric samples were delivered promptly, the ordering instructions were really easy to follow and I have been impressed by the quality of the lined goblet pleat curtain. Looks rich and luxurious and I am very pleased overall. Thank you”

Helpful Report

Posted 5 years ago

Thank you for your review! We really appreciate your kind comments and are pleased to hear that you are happy with your curtain. We hope to hear from you again soon.

Posted 4 years ago

“I am very happy with my order and the efficency of the service given”

Helpful Report

Posted 5 years ago

Thank you for your review! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.

Posted 4 years ago

“Very easy to navigate website and order. Good value. Efficient service which delivered on time and as advised. Very pleased with finished product (two bespoke cushions).”

Helpful Report

Posted 5 years ago

It is great to hear that you are happy with your order. Thank you for your kind review, we look forward to hearing from you in the near future!

Posted 4 years ago

“From start to finish the service was excellent and curtains have been made beautifully. I would have expected anywhere else to have paid so much more. Absolutely delighted.”

Helpful Report

Posted 5 years ago

“A fantastic resource for a huge selection of wallpapers and fabrics, the staff are really helpful and professional and always make time to give best advice. Can’t recommend Jane Clayton highly enough”

Helpful Report

Posted 5 years ago

“lovely blind”

Helpful Report

Posted 5 years ago

“conforme à ma commande livraison soignée à recommander”

Helpful Report

Posted 5 years ago

Jane Clayton is rated 4.8 based on 10,729 reviews