Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 10,742 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,742 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 13th March 2026

467

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service advices on phone that wallpaper was available and delivered promptly.”

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Posted 5 years ago

Thank you for your review Kathrine! We are pleased to hear that we were able to offer an excellent service!

Posted 5 years ago

“Huge range of wallpaper available. My order arrived promptly and in good condition.”

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Posted 5 years ago

Thank you for your review Loraine! We are pleased to hear that we were able to offer a speedy service.

Posted 5 years ago

“Very pleased with my order , kept me well informed all the way, would recommend,”

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Posted 5 years ago

Thank you for your review Marilyn! We really appreciate your kind comments and hope to hear from you again soon.

Posted 5 years ago

“I received a damaged roll of wallpaper however the Jane Clayton company handled it brilliantly and I was offered a full refund or replacement. A very professional service, very pleased”

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Posted 5 years ago

Thank you for your kind review Holly. We are sorry to hear that you received a faulty item but are happy to hear it was resolved and that you are pleased with your replacement!

Posted 5 years ago

“Very efficient and prompt service. Well packaged.”

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Posted 5 years ago

Thank you so much for your review Susan! We are pleased to hear that we were able to offer a speedy service. We hope to hear from you again soon.

Posted 5 years ago

“Fast delivery and great customer service. Thanks so much!”

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Posted 5 years ago

Thank you for your lovely review Harriet!

Posted 5 years ago

“I recently ordered a door curtain in Osborne & Little Mikado fabric. I've always used a local lady to make my curtains but due to her retirement, I decided ( a little apprehensively in view of the cost if I made a mistake) to try Jane Clayton. It was a very smooth process. Fabric samples were delivered promptly, the ordering instructions were really easy to follow and I have been impressed by the quality of the lined goblet pleat curtain. Looks rich and luxurious and I am very pleased overall. Thank you”

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Posted 5 years ago

Thank you for your review! We really appreciate your kind comments and are pleased to hear that you are happy with your curtain. We hope to hear from you again soon.

Posted 5 years ago

“I am very happy with my order and the efficency of the service given”

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Posted 5 years ago

Thank you for your review! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.

Posted 5 years ago

“Very easy to navigate website and order. Good value. Efficient service which delivered on time and as advised. Very pleased with finished product (two bespoke cushions).”

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Posted 5 years ago

It is great to hear that you are happy with your order. Thank you for your kind review, we look forward to hearing from you in the near future!

Posted 5 years ago

“From start to finish the service was excellent and curtains have been made beautifully. I would have expected anywhere else to have paid so much more. Absolutely delighted.”

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Posted 5 years ago

“A fantastic resource for a huge selection of wallpapers and fabrics, the staff are really helpful and professional and always make time to give best advice. Can’t recommend Jane Clayton highly enough”

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Posted 5 years ago

“lovely blind”

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Posted 5 years ago

“conforme à ma commande livraison soignée à recommander”

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Posted 5 years ago

“Fabric arrived eventually (post-Brexit) but with clear advice on the delay, in good condition & looks amazing.”

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Posted 5 years ago

“Jättebra leverantör och mycket bra service!”

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Posted 5 years ago

“A slight problem with delay on delivery. As most things, due to Covid. Love the wallpaper and feel my worries regarding delivery was addressed and felt the Jane Clayton company were very efficient and helpful. Will definitely use them again.”

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Posted 5 years ago

“Beautiful cushions!”

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Posted 5 years ago

“I would have given a 5 star review if there had at least been some communication about my order at some point before delivery , I had to email them and then got a response and the delivery just turned up with no warning at all , then I I got an email saying it’s on its way when it had already been delivered and fortunately I was in and able to take delivery .”

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Posted 5 years ago

“Order made in January came by 3 separate deliveries with the last part- the wallpaper -arriving mid March. The paste and seam roller were of little use until I received the paper! I was not advised of this delay when browsing the website or on placing the order. When I complained I was advised that the company do not hold any stock.”

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Posted 5 years ago

Thank you for your feedback. We do try to communicate any delays with our customers as quickly as possible via email and we can see our customer service team was in touch with you at various points to discuss the delays. We do our best to make it clear that orders from separate brands will arrive at different times due to us not holding our own stock. Thank you again for taking the time to leave us a review.

Posted 5 years ago

“So pleased with my Sanderson tropical night curtains & also the Jane Clayton team were very helpful, I had so many questions. Will definitely return when buying fabric.”

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Posted 5 years ago

Jane Clayton is rated 4.8 based on 10,742 reviews