Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 10,916 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,916 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 9th May 2026

472

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient, very professional, very prompt.”

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Posted 5 years ago

Thank you for your review Joan! We are pleased to hear that we were able to offer an excellent service!

Posted 5 years ago

“I have previously ordered wallpaper from Jane Clayton. Always a very prompt service (pretty well by return) and the selection quite extraordinary. Now its my first port of call. This time I ordered a made to measure Roman Blind. It has recently arrived and is absolutely beautifully made. Perfect. However the timetable was far from that promised. A delay in accepting my order/payment. Approx 5 days. Which meant I joined the "making queue" late!! I was warned up to 8 weeks to manufacture. At 8 weeks no news/no contact from them so I chased. Received an apologetic email back but it was still another 2 and a half weeks before I was alerted to despatch. So from placing order to delivery it was over 3 calendar months. Of course WFH was blamed for the issues. But not good enough - we are told working from home is making companies more efficient. NOT in my experience.”

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Posted 5 years ago

Thank you for your feedback Elisabeth, I am very sorry to hear of the problems you encountered with the delay to your Roman Blind, we always hope to fulfil orders within the expected lead time and if there are any delays, we will always communicate this with our customers. We are very sorry that your blind encountered a delay on this occasion.

Posted 5 years ago

“Excellent service received order within 2 days”

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Posted 5 years ago

Thank you for your review Christine! We are pleased to hear that we were able to offer a speedy service.

Posted 5 years ago

“Excellent delivery and lower priced Orla Kiely wallpaper than elsewhere.”

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Posted 5 years ago

It is great to hear that you are happy with your order. Thank you for your kind review, we look forward to hearing from you in the near future!

Posted 5 years ago

“From ordering a fabric sample to purchasing the fabric excellent service.”

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Posted 5 years ago

Thank you for your review Jane! We are pleased to hear that we were able to offer an excellent service and you are pleased with your order!

Posted 5 years ago

“SUPER FAS dispatch. Very helpful. Excellent customer service.”

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Posted 5 years ago

Thank you for your review Karen! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.

Posted 5 years ago

“how very helpful they have been matching our wall paper when we were short by just one roll, great personal sevice”

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Posted 5 years ago

Thank you for your review Karl! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.

Posted 5 years ago

“Beautiful Manuel Canovas wallpaper. Quick delivery and very well packed. Great company to deal with.”

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Posted 5 years ago

We are pleased to hear that we were able to offer a speedy delivery service. Many thanks for your kind review Donna!

Posted 5 years ago

“I had an issue with delivery and needed to change an address, the customer service team were first class and extremely helpful.”

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Posted 5 years ago

Thank you for your review Jane! We are pleased to hear that we were able to offer an excellent service!

Posted 5 years ago

“Absolutely over the moon with my roman blind. Good service and making up/delivery quicker than quoted.”

Jane Clayton 5 star review on 19th April 2021

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Posted 5 years ago

Thank you for your review Caryl ! We are pleased to hear that you are happy with your Made to Measure order and look forward to hearing from you again soon.

Posted 5 years ago

“Beautifully packaged. Extremely quick delivery. Paper looks exactly as described and a true likeness to the photo, colours as expected. Can’t wait to get the summerhouse completed to start decorating”

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Posted 5 years ago

Many thanks for your kind review Gillian! We hope to hear from you again soon.

Posted 5 years ago

“Very pleased with my purchase of a made to order Roman Blind”

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Posted 5 years ago

Thank you for your lovely review! We are so pleased to hear that you are happy with your made to measure blinds and we hope to hear from you again soon.

Posted 5 years ago

“Beautiful wallpaper and speedy delivery definitely be shopping here again ✅”

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Posted 5 years ago

We are pleased to hear that we were able to offer a speedy delivery service. Many thanks for your kind review Susan!

Posted 5 years ago

“Always amazing Customer service second to none Repeat customer for my wallpaper needs”

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Posted 5 years ago

Thank you for your review Kay! We are pleased to hear that we were able to offer an excellent service!

Posted 5 years ago

“I had a query about my order, it was answered very quickly. Delivery was also quicker than expected. Very happy. Thank you”

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Posted 5 years ago

We are pleased to hear that we were able to offer a speedy delivery service. Many thanks for your kind review Tracey!

Posted 5 years ago

“very nice Product”

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Posted 5 years ago

Thank you for taking the time to leave a review!

Posted 5 years ago

“Excellent range of fabrics, updated on progressregularly and timely delivery. Would definitely buy again.”

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Posted 5 years ago

We are pleased to hear that we were able to offer a speedy delivery service. Many thanks for your kind review Janette!

Posted 5 years ago

“The people I spoke to on the phone regarding my order were very friendly and helpful. Unfortunately, after waiting two weeks for my wall paper that never arrived (Terrible customer service from UPS) I could wait no longer and had to cancel my order. I ordered from a company offering next day delivery. Sorry I couldn’t offer a better review.”

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Posted 5 years ago

Thank you very much for your feedback Joanne, we are so sorry to hear that you had such trouble with the courier service UPS. Our friendly customer service team are always happy to help with any delivery issues and we are sorry that UPS were unable to help you on this occasion. A member of the team will be in touch.

Posted 5 years ago

“Prompt delivery and quality fabric”

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Posted 5 years ago

Thank you for your review Rachel! We are pleased to hear that we were able to offer a speedy service.

Posted 5 years ago

“Excellent customer service, beautiful products, I wholeheartedly recommend.”

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Posted 5 years ago

Thank you for your kind review Deborah! We appreciate the recommendation and hope to hear from you again soon.

Posted 5 years ago

Jane Clayton is rated 4.8 based on 10,916 reviews