Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 11,006 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 11,006 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 16th July 2026

473

Anonymous

Anonymous // 01/01/2019

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“Efficient ordering, efficient delivery, result delighted”

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Posted 4 years ago

Thank you for your review, Sarah! We are pleased to hear that we were able to offer an excellent service!

Posted 4 years ago

“My curtains, cushion cover and blind are very well made and look beautiful. Contact by email was very good.”

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Posted 4 years ago

Thank you for your lovely review Carolyn! We are so pleased to hear that you are happy with your made to measure items! We look forward to hearing from you again soon.

Posted 4 years ago

“Very fast international service”

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Posted 4 years ago

Many thanks for your kind review!

Posted 4 years ago

“Everything received in good condition. Blinds fitted well.”

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Posted 4 years ago

Thank you for your review Karen! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.

Posted 4 years ago

“Everyone I dealt with at Jane Clayton was extremely polite, helpful and efficient. My order arrived in the suggested time frame and I found their website very easy to navigate and their range of merchandise extensive. They are to be thoroughly recommended.”

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Posted 4 years ago

Thank you for your review Melanie! We are pleased to hear that we were able to offer an excellent service!

Posted 4 years ago

“Excellent service. So pleasant and helpful. Will use again”

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Posted 4 years ago

Thank you for your lovely review!

Posted 4 years ago

“Fabric arrived very oromptly”

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Posted 4 years ago

Thank you for your lovely review Alison!

Posted 4 years ago

“Be very wary before you order as you can see on here there are many reviews ‘under investigation” and I have now waited 16 weeks for blinds / fabric that were apparently in stock. It was clear that half of my large order had been forgotten and if I hadn’t chased them they wouldn’t have arrived at all. Jane Clayton have been very happy to take my £4200 and yet I am still waiting for the final blind over a quarter of the year later. The quality of the “brass” winders is also very poor and looks more like cheap yellow gold. No one ever answers the phone and my last email has not yet been answered - I am genuinely at the end of my tether with this. There are other brands out there who take customer care much more seriously - which is clearly not the case at Jane Clayton - a thoroughly shocking and disappointing experience and still not closed down.”

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Posted 4 years ago

“Stunning paper. Thank you. However, following guidance from my decorator i have a roll left over. The company will not accept a return and offer a refund, unless the whole order is returned. I am still to locate the t's and c's to have been made aware prior to ordering. I WILL NEVER order from this company again.”

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Posted 4 years ago

“Happy and was excited when my bobble trim arrived so fast 😁”

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Posted 4 years ago

Thank you for your review Judith! We are pleased to hear that we were able to offer a speedy service!

Posted 4 years ago

“Lovely wallpaper”

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Posted 4 years ago

Thank you for your lovely review Tracey! We are very glad to hear you like your wallpaper. We look forward to hearing from you again in the future.

Posted 4 years ago

“We love our rug and the customer service was superb after the delivery 🚚 driver had placed it in the most peculiar of places, since we weren’t in. Thanks so much!”

Jane Clayton 5 star review on 30th November 2021

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Posted 4 years ago

Thank you for your review, Steven! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.

Posted 4 years ago

“Replied to my emails quickly in every occasion and wallpaper can quicker than quoted great service”

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Posted 4 years ago

Thank you for your review Elaine! We appreciate your kind comments and hope to hear from you again soon.

Posted 4 years ago

“Roman blind arrived damaged. They are arranging a return collection so they can repair it and re-send.”

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Posted 4 years ago

“I received prompt assistance and excellent delivery service. Thanks a lot.”

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Posted 4 years ago

Thank you for your review Enzo! We are pleased to hear that we were able to offer an excellent service!

Posted 4 years ago

“Good communication. Very helpful and speedy delivery.”

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Posted 4 years ago

It's great to hear that we were able to offer a speedy service. Thank you for your review!

Posted 4 years ago

“Excellent customer service. Had an issue with my measurements, my fault and I phoned the next day and it was resolved. I was kept informed at every stage. A small issue when my Roman blind arrived. They immediately made another one and sent it out that week. Could not fault them and will definitely be ordering again”

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Posted 4 years ago

Thank you for your review! We are pleased to hear that we were able to offer an excellent service. We look forward to hearing from you again soon.

Posted 4 years ago

“Placed my order and quickly received a message to say my order could not arrive due to stock shortage, told it would arrive first week in December, i was fine with that as still had some work to do, the after sales i found very good and received my order a couple of days ago so we’ll before i was expecting it, very happy”

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Posted 4 years ago

Thank you for your review Karen! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.

Posted 4 years ago

“Great service and great selection of fabrics and wallpapers.”

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Posted 4 years ago

Thank you for your review Sarah! We appreciate your kind comments and hope to hear from you again soon.

Posted 4 years ago

“Placed order , wallpaper was out of stock they got in touch to ask whether I wanted to wait with a date of then receiving order . They kept me informed every step of the way would definitely order from them again brilliant company customer service”

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Posted 4 years ago

Thank you for your review Tracey! We are pleased to hear that we were able to offer an excellent service, we look forward to hearing from you again!

Posted 4 years ago

Jane Clayton is rated 4.8 based on 11,006 reviews