Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,879 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,879 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 9th May 2026

472

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wallpaper and fabric good quality and quick delivery. Thank you”

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Posted 8 months ago

“The samples I ordered have not arrived”

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Posted 8 months ago

Hi there Pauline, Thank you for taking the time to share your feedback, and we're so sorry to hear that your first samples order was lost in transit via Royal Mail. I'm pleased to see that our Customer Services team have been in touch to replace your samples order free of charge. I hope this helps, but please do feel free to reach out if we can assist further at all. Best wishes, Jane Clayton & Company

Posted 7 months ago

“I requested a couple of lovely fabric samples which were sent to me quickly & well packaged. Many thanks!”

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Posted 8 months ago

“Very happy”

Jane Clayton 5 star review on 16th September 2025

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Posted 8 months ago

“Jane Clayton has made three lots of curtains for me. Each time they have been very well made and they fit the windows exactly. The company supplies samples promptly and always sends helpful answers to any questions. I shall be ordering more curtains shortly.”

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Posted 8 months ago

“Jane Clayton currently investigating why Sanderson short changed me by 50cm. I hope they manage to resolve it!”

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Posted 8 months ago

Hi there Carole, Thank you for sharing your feedback, and we're sorry again for the difficulties experienced with your order following our supplier sending the incorrect quantity. I'm pleased to see that our Customer Service team have since reached out to support with a full resolution. Please do feel free to reach out if there's anything further we can assist with! Best wishes, Jane Clayton & Company

Posted 7 months ago

“Very professional service”

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Posted 8 months ago

“Excellent service. Beautifully presented samples delivered promptly. Thank you! Will be ordering soon!”

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Posted 8 months ago

“Beautiful wallpaper and great quality”

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Posted 8 months ago

“Excellent Company, beautiful rug, & excellent quality underlay, excellent price, the rug was not in stock so placed a back order and received my order within the timeframe, excellent customer service and speedy delivery, very pleased with my purchase. Will definitely use this company again.”

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Posted 8 months ago

“Wallpaper samples received as requested, good size showing pattern and colours. A little slow to arrive but nicely packaged.”

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Posted 8 months ago

“Wonderful selection of wallpaper. So easy to order samples and the actual wallpaper. Came within 3 days as promised. Super service and a beautiful product.”

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Posted 8 months ago

“Quick delivery & competitive pricing”

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Posted 8 months ago

“Love the paper still trying to match paint.”

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Posted 8 months ago

“Good value and service. The only issue was not being advised of dispatch which caused unnecessary anxiety with the arrival of decorators imminent, hence one point deducted.”

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Posted 8 months ago

“Brought some material and had samples sent. Excellent service and communication throughout Hope to be purchasing some more very soon”

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Posted 8 months ago

“Excellent service, fast supply of samples.”

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Posted 8 months ago

“Always excellent service, comprehensive selection of wallpapers, website easy to navigate, delivery quick and efficient. We have used this company several times.”

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Posted 8 months ago

“The sample took so long to arrive I had found alternative fabric elsewhere. I don't know if it was you or the post office but it shouldn't take a week to get a small piece of material. The fabric itself was nice.”

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Posted 8 months ago

Hi there Patricia, Thank you for taking the time to leave us a review, and we are sincerely sorry to hear that your order was delayed via Royal Mail. Please rest assured, we are reviewing our sample delivery methods in order to provide the best possible delivery service going forward. I do hope we'll have the opportunity to restore your faith in us in future. Best wishes, Jane Clayton & Company

Posted 8 months ago

“Found my choice of wallpaper at a discounted price. Delivery prompt and wallpaper was packed and well protected.”

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Posted 8 months ago

Jane Clayton is rated 4.8 based on 10,879 reviews