Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,613 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,613 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 6th February 2026

461

Anonymous

Anonymous // 01/01/2019

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“Speedy service, wallpaper is lovely.”

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Posted 8 months ago

“Stunning paper and super fast delivery”

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Posted 8 months ago

“So pleased with our blinds they are beautifully made and look great!”

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Posted 8 months ago

“I do like the wallpaper sample you sent however having ordered other samples that came and where 3 times the size of yours it gave me a better picture of the pattern and what it would look like on the wall, so I went for one of those over yours, purely for that reason. I feel that if it was as large I could have made a better judgement”

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Posted 8 months ago

Hi Michelle, Thank you very much for taking the time to share your feedback. Our samples are ordered directly from brands, so can vary in size. We do offer larger samples for many of our patterned wallpaper designs, which can be selected as an upgrade in the shopping bag, which may be useful to know for any future projects. Please do feel free to reach out to our customer service team if you ever have questions about our samples or products, via theteam@janeclayton.co.uk. Thanks again for taking the time to share your feedback - we really do appreciate it. Best wishes, Jane Clayton & Company

Posted 8 months ago

“Charged too much for postage then deivered wrong sample.”

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Posted 8 months ago

Hi there Amanda, Thank you for taking the time to leave a review. We do strive to offer a fast and reliable sample service, with Tracked UK delivery within 1-2 working days at £2.50. I'm sorry to hear that you received the incorrect sample. We would love to help with this, so please do reach out to us via theteam@janeclayton.co.uk and we will work to correct this immediately. Thanks again for reaching out, and please do let us know if we can assist further at all. Best wishes, Jane Clayton & Company

Posted 8 months ago

“Very helpful lady on the phone, made the process of measuring and ordering a blind easy. Blind now received and is exactly as ordered, very good.”

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Posted 8 months ago

“The sample I received wasn't very big (size A4) and didn't show the full pattern, indeed the seagull was only the head, impossible to judge what it would look like on the wall .”

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Posted 8 months ago

Hi Sarah, Thank you for taking the time to share your feedback, and I'm sorry for any disappointment about our sample sizes. Our samples are supplied to us directly from the Brand, so sizes may vary. For many of our patterned wallpaper designs, we offer larger samples which can be selected as an upgrade in the shopping basket. I do hope this information is useful for future projects, but if you have any questions at all, please don't hesitate to contact us. Best wishes, Jane Clayton & Company

Posted 8 months ago

“So much choice on this website. A high standard of wallpapers, communication and service is second to none! Very fast delivery. Highly recommend.”

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Posted 8 months ago

“My order was delivered overnight, however I did not receive any communications to say it was dispatched nor any communication with the delivery firm. I went out to lock the gate and discovered it had been left just inside the gate. Lucky we found it as we had heavy rain that night. £500 of wallpaper would have been ruined”

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Posted 8 months ago

Hi there, Thank you very much for taking the time to share your feedback with us. On behalf of our delivery provider, we are very sorry to hear about the issues with this delivery. Whilst we are pleased to hear that your delivery has been taken inside safely, we would be eager to investigate this further with our delivery partner. If you have a spare moment, please do email us with your order details via theteam@janeclayton.co.uk and we will work to ensure that such issues do not occur in future. Thanks again for taking the time to leave a review. Best wishes, Jane Clayton & Company

Posted 8 months ago

“Efficient and quick”

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Posted 8 months ago

“Item was out of stock when ordered but I was updated in a timely way regarding the order.”

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Posted 8 months ago

“Excellent service. Fantastic range of walllapers. I ordered 11 samples, first 5 were free, they all came with the in 2 days in a lovely presentation pack.”

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Posted 8 months ago

“Amazing quality of wallpaper and lovely designs. Vivid colours and patterns”

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Posted 8 months ago

“I ordered blackout lining which arrived promptly and is good quality, no problems”

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Posted 8 months ago

“Excellent service from choice, to ordering to delivery. I was kept up to date with order status .The first company I have used recently when next day delivery actually meant it.I was very impressed. The wallpaper is now up and looks amazing ! I will definitely being using Jane Clayton again.”

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Posted 8 months ago

“Dealt with a couple of the team in placing an order complicated by supply problems (not of JC&Co's making). Both were supremely helpful and efficient. Thank you.”

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Posted 8 months ago

“Lovely quality fabric. Thank you”

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Posted 8 months ago

“Good service”

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Posted 8 months ago

“Arrived on time - all good!!!!”

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Posted 8 months ago

“Got straight back to, regarding an enquiry, happy with the service, will be putting an order in soon for some fabric.”

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Posted 8 months ago

Jane Clayton is rated 4.8 based on 10,613 reviews