Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 11,229 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 11,229 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 16th October 2026

477

Anonymous

Anonymous // 01/01/2019

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“This took a while to arrive, perhaps due to Covid restrictions, but it did not matter as I haven’t yet been able to hang it - waiting for other stuff to be fixed. It looks nice and was well packed.”

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Posted 5 years ago

“Smooth and friendly service. Fantastic wallpapers.”

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Posted 5 years ago

“Best prices and rapid delivery, wallpaper carefully packaged.”

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Posted 5 years ago

“Very efficient service from everyone I dealt with. I haven’t put the wallpaper up yet but it looks very nice.”

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Posted 5 years ago

“Amazing service as always’ especially through lockdown. Great value for designer wallpaper.”

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Posted 5 years ago

“Delightful Myfi steered me through a complicated ordering process during this COVID crisis and leant over backwards to make sure everything ran smoothly, and indeed it did.”

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Posted 5 years ago

“Unfortunately after chasing your company three times for a sample swatch (I did receive an email reply from you but it still didn’t speed thing up), I gave up waiting and contacted the Warwick material company direct - they sent me a sample swatch which arrived within 3 days. I then ordered 3 meters of the same material from you. A week later my original sample swatch turned up from your company along with a voucher for 10% off my first order with you - too late for me to use this with my first order so very frustrated by this too! Not a great 1st impression I’m afraid...”

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Posted 5 years ago

Thank you for your feedback Liz, we are very sorry to hear of the delay to your sample order. A member of the team will be in touch to help resolve your issue.

Posted 5 years ago

“Great service. Ordered the wallpaper I required and received it the next day! Lovely surprise”

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Posted 5 years ago

“Fantastic service - helpful and efficient.”

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Posted 5 years ago

“I ordered Farrow & Ball wallpaper from Jane Clayton, which arrived on time and was well packaged.”

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Posted 5 years ago

“My issue issue is with the time it takes for a delivery to arrive.”

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Posted 5 years ago

Thank you for your review Jos. We are very sorry that your order is taking longer than anticipated - we can see our customer service team have been in touch regarding an out of stock item and therefore there is a delay on this but we hope you can understand.

Posted 5 years ago

“Always such good service and beautiful fabric.”

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Posted 5 years ago

“Beautiful fabric delivered quickly.”

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Posted 5 years ago

“Love the carpet. Communication was a little bumpy but got my carpet in the end.”

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Posted 5 years ago

“Extremely good customer service, very helpful and my fabric arrived extremely quickly, my only gripe would be that there is no choice in the quality of the lining fabric that Jane Clayton sell, and it's not particularly good , I would have preferred to have paid more for a better lining.”

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Posted 5 years ago

“Great rug, best price out there, I wish they would of informed me sooner about delays but as part from that really good service once they started contacting me”

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Posted 5 years ago

“I ordered some wallpaper from Jane Clayton I was delighted with the service I received. I had a few queries about delivery, I emailed the customer service to enquire and I received a fast reply. Would definitely order from here again”

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Posted 5 years ago

“I received my order 3 times!”

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Posted 5 years ago

Thank you for your feedback Sarah, we can only apologise for the fact that you received duplicate orders. We are aware of this error within our system and will be ensuring this does not happen again. We hope you are pleased with your order!

Posted 5 years ago

“Faultless transaction. Highly recommend Jane Clayton,I've used them numerous times. WELL DONE CREW”

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Posted 5 years ago

“Great service - actually came the day before it was due, which enabled my decorator to finish the job in hand. Also everywhere else was out of stock and were giving 2/3 weeks delivery. Thank you.”

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Posted 5 years ago

Jane Clayton is rated 4.8 based on 11,229 reviews