Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,678 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,678 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 20th February 2026

464

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stunning paper. Thank you. However, following guidance from my decorator i have a roll left over. The company will not accept a return and offer a refund, unless the whole order is returned. I am still to locate the t's and c's to have been made aware prior to ordering. I WILL NEVER order from this company again.”

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Posted 4 years ago

“Happy and was excited when my bobble trim arrived so fast 😁”

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Posted 4 years ago

Thank you for your review Judith! We are pleased to hear that we were able to offer a speedy service!

Posted 4 years ago

“Lovely wallpaper”

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Posted 4 years ago

Thank you for your lovely review Tracey! We are very glad to hear you like your wallpaper. We look forward to hearing from you again in the future.

Posted 4 years ago

“We love our rug and the customer service was superb after the delivery 🚚 driver had placed it in the most peculiar of places, since we weren’t in. Thanks so much!”

Jane Clayton 5 star review on 30th November 2021

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Posted 4 years ago

Thank you for your review, Steven! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.

Posted 4 years ago

“Replied to my emails quickly in every occasion and wallpaper can quicker than quoted great service”

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Posted 4 years ago

Thank you for your review Elaine! We appreciate your kind comments and hope to hear from you again soon.

Posted 4 years ago

“Roman blind arrived damaged. They are arranging a return collection so they can repair it and re-send.”

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Posted 4 years ago

“I received prompt assistance and excellent delivery service. Thanks a lot.”

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Posted 4 years ago

Thank you for your review Enzo! We are pleased to hear that we were able to offer an excellent service!

Posted 4 years ago

“Good communication. Very helpful and speedy delivery.”

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Posted 4 years ago

It's great to hear that we were able to offer a speedy service. Thank you for your review!

Posted 4 years ago

“Excellent customer service. Had an issue with my measurements, my fault and I phoned the next day and it was resolved. I was kept informed at every stage. A small issue when my Roman blind arrived. They immediately made another one and sent it out that week. Could not fault them and will definitely be ordering again”

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Posted 4 years ago

Thank you for your review! We are pleased to hear that we were able to offer an excellent service. We look forward to hearing from you again soon.

Posted 4 years ago

“Placed my order and quickly received a message to say my order could not arrive due to stock shortage, told it would arrive first week in December, i was fine with that as still had some work to do, the after sales i found very good and received my order a couple of days ago so we’ll before i was expecting it, very happy”

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Posted 4 years ago

Thank you for your review Karen! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.

Posted 4 years ago

“Great service and great selection of fabrics and wallpapers.”

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Posted 4 years ago

Thank you for your review Sarah! We appreciate your kind comments and hope to hear from you again soon.

Posted 4 years ago

“Placed order , wallpaper was out of stock they got in touch to ask whether I wanted to wait with a date of then receiving order . They kept me informed every step of the way would definitely order from them again brilliant company customer service”

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Posted 4 years ago

Thank you for your review Tracey! We are pleased to hear that we were able to offer an excellent service, we look forward to hearing from you again!

Posted 4 years ago

“Very efficient service. Love the website you can see products clearly in appropriate settings. Also a personal touch when orders cannot be fulfilled for whatever reason. Very helpful staff…Great 👍”

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Posted 4 years ago

Thank you for your review Pamela! We are pleased to hear that we were able to offer an excellent service! We hope to hear from you again in the future.

Posted 4 years ago

“What a great find Jane Clayton & Company was! Excellent products, easy process to submit orders, helpful and swift responses from the team and overall just a positive experience. I'm awaiting my orders but I'm sure, judging on the service thus far, it will be nothing short of wonderful.”

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Posted 4 years ago

Thank you for your review Liezel! We appreciate your kind comments and hope to hear from you again soon.

Posted 4 years ago

“I was very happy with the fabrics and the delivery. However, I was disappointed not to receive the 10% off after signing up as per your website. Thanks Kate S https://www.janeclayton.co.uk/email-sign-up/”

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Posted 4 years ago

“Very pleased with the fabric supplied”

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Posted 4 years ago

Thank you for your lovely review! We are very glad to hear you are happy with your order.

Posted 4 years ago

“A very efficient ordering service and beautifully made curtains which were delivered when promised. Would highly recommend.”

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Posted 4 years ago

Thank you for your lovely review Melissa! We are so pleased to hear that you are happy with your made to measure curtains! We look forward to hearing from you again soon.

Posted 4 years ago

“Found your firm on line while looking for a certain fabric which I couldn’t get a firm answer about ordering or shipping locally in the US. I couldn’t have been more impressed with your service. Immediately received a confirmation with a estimated delivered which I truly couldn’t believed. Well the fabric was delivered right on schedule within a week. Thank you”

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Posted 4 years ago

Thank you for your review Charmaine! We really appreciate your kind comments and hope to hear from you again soon.

Posted 4 years ago

“Great to have a discount at the time of my purchase, which made the rates for the fabric very competitive. Updated when fabric not immediately available, & given options for my order & estimated timeline. Fabric came packaged well. Delivered more quickly than second estimate of arrival date.”

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Posted 4 years ago

It's great to hear that we were able to offer a competitive price and speedy service. Thank you for your review!

Posted 4 years ago

“Thank you so much for the beautiful blind you made for me, expensive but the quality of the blind is lovely. You even wrapped the header rail in the same fabric , I love it thank you so much.”

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Posted 4 years ago

Thank you for your lovely review, Karen! We are so pleased to hear that you are happy with your made to measure blind! We look forward to hearing from you again soon.

Posted 4 years ago

Jane Clayton is rated 4.8 based on 10,678 reviews