Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,678 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,678 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 20th February 2026

464

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely lovely wallpaper and greatly appreciated. Easy ordering and quick delivery. 5 stars”

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Posted 4 years ago

Many thanks for your kind review Aidan!

Posted 4 years ago

“Fantastic company to deal with, couldn't recommend them highly enough! Will be my first port of call when i next need wallpaper.”

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Posted 4 years ago

Thank you for your kind review Vicki! We appreciate the recommendation and hope to hear from you again soon.

Posted 4 years ago

“Brilliantly made curtains and blinds which arrived safely and carefully packed. Good communication, wood highly recommend Jane Clayton. Many thanks”

Jane Clayton 5 star review on 5th January 2022

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Posted 4 years ago

Thank you for your lovely review Marie! We are so pleased to hear that you are happy with your made to measure product! We look forward to hearing from you again soon.

Posted 4 years ago

“I still haven’t received my order.”

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Posted 4 years ago

“A BB pleasure to deal with, nothing was too much trouble”

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Posted 4 years ago

Thank you for your review Karen! We are pleased to hear that we were able to offer an excellent service!

Posted 4 years ago

“Excellent communication with customers, both online and on phone Very prompt despatch Amazing choice of brands on website”

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Posted 4 years ago

Thank you for your review Frances! We are pleased to hear that we were able to offer an excellent service!

Posted 4 years ago

“Excellent service. Lovely material.”

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Posted 4 years ago

Thank you for your review Keelin! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.

Posted 4 years ago

“Reliable delivery and great quality wallpaper. What more could you want?”

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Posted 4 years ago

Thank you for your lovely review!

Posted 4 years ago

“Livraison rapide ! Produit conforme à la commande, merci !”

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Posted 4 years ago

“Efficient service.”

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Posted 4 years ago

Thank you for your review Oficina! We are pleased to hear that we were able to offer an excellent service!

Posted 4 years ago

“Fabulous service”

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Posted 4 years ago

Many thanks for your kind review Diane!

Posted 4 years ago

“Easy to order, arrived promptly”

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Posted 4 years ago

Thank you for your review! We are pleased to hear that we were able to offer a speedy service.

Posted 4 years ago

“Efficient ordering, efficient delivery, result delighted”

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Posted 4 years ago

Thank you for your review, Sarah! We are pleased to hear that we were able to offer an excellent service!

Posted 4 years ago

“My curtains, cushion cover and blind are very well made and look beautiful. Contact by email was very good.”

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Posted 4 years ago

Thank you for your lovely review Carolyn! We are so pleased to hear that you are happy with your made to measure items! We look forward to hearing from you again soon.

Posted 4 years ago

“Very fast international service”

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Posted 4 years ago

Many thanks for your kind review!

Posted 4 years ago

“Everything received in good condition. Blinds fitted well.”

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Posted 4 years ago

Thank you for your review Karen! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.

Posted 4 years ago

“Everyone I dealt with at Jane Clayton was extremely polite, helpful and efficient. My order arrived in the suggested time frame and I found their website very easy to navigate and their range of merchandise extensive. They are to be thoroughly recommended.”

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Posted 4 years ago

Thank you for your review Melanie! We are pleased to hear that we were able to offer an excellent service!

Posted 4 years ago

“Excellent service. So pleasant and helpful. Will use again”

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Posted 4 years ago

Thank you for your lovely review!

Posted 4 years ago

“Fabric arrived very oromptly”

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Posted 4 years ago

Thank you for your lovely review Alison!

Posted 4 years ago

“Be very wary before you order as you can see on here there are many reviews ‘under investigation” and I have now waited 16 weeks for blinds / fabric that were apparently in stock. It was clear that half of my large order had been forgotten and if I hadn’t chased them they wouldn’t have arrived at all. Jane Clayton have been very happy to take my £4200 and yet I am still waiting for the final blind over a quarter of the year later. The quality of the “brass” winders is also very poor and looks more like cheap yellow gold. No one ever answers the phone and my last email has not yet been answered - I am genuinely at the end of my tether with this. There are other brands out there who take customer care much more seriously - which is clearly not the case at Jane Clayton - a thoroughly shocking and disappointing experience and still not closed down.”

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Posted 4 years ago

Jane Clayton is rated 4.8 based on 10,678 reviews