Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 11,013 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 11,013 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 16th July 2026

473

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality fabrics and speedy delivery. One thing that would be helpful is to update the website when a specific fabric is out of stock before checking out/purchasing the fabric. Will defiantly buy from this company again.”

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Posted 3 years ago

Thank you for your review Vanessa! We are pleased to hear that we were able to offer a speedy service. We do really value your feedback.

Posted 3 years ago

“We are delighted with the rug we ordered from Jane Clayton, which looks perfect in our dining room and exactly as described online. I would also like to highlight the excellent customer service we experienced on the telephone. The lady I spoke to was friendly, helpful and polite and ensured that she provided me with all the information I required.”

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Posted 3 years ago

Thank you for your review Barbara! We are pleased to hear that we were able to offer an excellent service!

Posted 3 years ago

“satisfactory purchase.”

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Posted 3 years ago

Many thanks for your kind review Stephen!

Posted 3 years ago

“My order was efficiently dealt with.”

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Posted 3 years ago

Many thanks for your kind review Anne!

Posted 3 years ago

“Very prompt and efficient service. Goods arrived early and in perfect condition. Very impressed. Good prices too!”

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Posted 3 years ago

Thank you for your review Susan! We are pleased to hear that we were able to offer an excellent service!

Posted 3 years ago

“We use Jane Clayton Co for sourcing the large majority of our fabric. Consistent reliable, informative and efficient customer service and an excellent product range.”

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Posted 3 years ago

Thank you for your review! We are pleased to hear that we were able to offer an excellent service!

Posted 3 years ago

“Good choice to order from, with helpful staff should you have a query, easy to order prompt delivery. Would recommend.”

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Posted 3 years ago

Thank you for your kind review Pauline! We appreciate the recommendation and hope to hear from you again soon.

Posted 3 years ago

“I bought made to measure curtains. Very Good communication with sales staff. I'm very pleased with the finished item and I got 10% discount as it was my first order with the company. I'm happy to recommend Jane Clayton.”

Jane Clayton 5 star review on 11th January 2023

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Posted 3 years ago

Thank you for your lovely review! We are so pleased to hear that you are happy with your made to measure curtains and we hope to hear from you again soon.

Posted 3 years ago

“Not a great experience. Lovely people let down by a poor product/ packaging resulting in both consignments of expensive wallpaper being damaged in transit and slow administration to collect/ refund.”

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Posted 3 years ago

Thank you for your feedback. We are so sorry to hear that there were problems with the delivery of your order. We can only apologise for the inconvenience caused by this issue on this occasion but hope that it will not deter you from ordering from us again. Thank you again for taking the time to leave your review.

Posted 3 years ago

“The fabric I ordered was very different to the picture shown on the website. Sadly I couldn’t return it as I was in hospital.”

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Posted 3 years ago

“Fast efficient service & made to measure items finished to a high standard.”

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Posted 3 years ago

Thank you for your review Elinor! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.

Posted 3 years ago

“Nice to talk to - they spoke to makers - gave me useful additional detail. Very pleased with the rug, delivery etc. and all for a competitive price.”

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Posted 3 years ago

Thank you for your review Derek! We are pleased to hear that we were able to offer an excellent service!

Posted 3 years ago

“Fantastic price, free delivery, fantastic service and I was even able to return one unopened roll. Can’t recommend highly enough”

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Posted 3 years ago

Thank you for your kind review June! We appreciate the recommendation and hope to hear from you again soon.

Posted 3 years ago

“Fast and efficient service”

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Posted 3 years ago

Thank you for your review! We are pleased to hear that we were able to offer a speedy service.

Posted 3 years ago

“Really lovely fitted perfectly good value too”

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Posted 3 years ago

Many thanks for your kind review Diana!

Posted 3 years ago

“The material is excellent (5star). Unfortunately the samples which we needed to choose the correct colour arrived after the purchase needed to be made. Perhaps in is just the Royal Mail ‘s fault!”

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Posted 3 years ago

Many thanks for your kind review!

Posted 3 years ago

“We ordered curtains online for our living room bay window. This was a little nerve-wracking and there was also an issue with the material we had ordered which delayed things. Jane Clayton however made every effort to turn these around quickly after they received the new material batch, we got them in time for Christmas which was sooner than we expected, they were well wrapped, are beautifully made and fit perfectly. We couldn't be more pleased.”

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Posted 3 years ago

It is great to hear that you are happy with your order. Thank you for your kind review, we look forward to hearing from you in the near future!

Posted 3 years ago

“What a total disaster. My delivery never appeared and I made countless phone calls trying to find out where it was. After over two three weeks I went mental and only then was my complaint handled properly. Even then delivery which was promised promptly took quite a few days. The staff I spoke to sounded polite and helpful but were really not investigating the problem until I made a terrible fuss. The inefficiency I experienced was extremely inconvenient and costly and had they investigated the problem rather than fobbing me off with false promises it would have been so much easier to remedy. Despite the inefficiency I was not offered any compensation and one roll of the wallpaper was actually flawed resulting in considerable wastage but for my own sanity I didn’t have the energy to complain.”

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Posted 3 years ago

Thank you for your feedback Dorothy! We are so sorry to hear that there were problems with the delivery of your order. We can only apologise for the inconvenience caused by this issue on this occasion but hope that it will not deter you from ordering from us again. Thank you again for taking the time to leave your review.

Posted 3 years ago

“Wallpaper fabulous quality paste the wall was the first time I had done this paper so easy to do”

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Posted 3 years ago

Thank you for your lovely review!

Posted 3 years ago

“Great company to deal with and ensured my order was delivered quickly leading up to the festive period. The Romo nyiori wallpaper looks lovely and my decorator was amazed at the quality and ease of the product.”

Jane Clayton 5 star review on 28th December 2022

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Posted 3 years ago

Thank you for your review Arlene! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.

Posted 3 years ago

Jane Clayton is rated 4.8 based on 11,013 reviews