Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,678 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,678 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 20th February 2026

464

Anonymous

Anonymous // 01/01/2019

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“Excellent service.”

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Posted 4 years ago

Thank you for your review, Susan! We are pleased to hear that we were able to offer excellent service. We look forward to hearing from you in the future.

Posted 4 years ago

“Excellent service”

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Posted 4 years ago

Thank you for your lovely review, Emma!

Posted 4 years ago

“I was delighted with the service, and communication was efficient and friendly. My wallpaper was out of stock, but I was given a potential date for availability, but was delivered well in advance if this, the service was fab and with 10% off my first order it was £70 cheaper than John Lewis, with a really personalised service, I wouldn’t hesitate to use this company again.”

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Posted 4 years ago

Thank you for your lovely review. We look forward to hearing from you again in the future!

Posted 4 years ago

“I’ve always been happy with Jane Clayton having ordered curtains from them on several occasions. This time however….. I suggest the the company employ someone specifically for sorting/communications on product delays. Especially communications. I’ve emailed several times about when my curtains would be ready ( ordered 11/08 and 1/09 respectively) but to date have had no reply. I am now bombarding them with emails and have requested a refund if I don’t get a reply. The ombudsman would be my last result. It’s very sad and a poor reflection on the company. I wait in hope.”

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Posted 4 years ago

“Excellent value and excellent service”

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Posted 4 years ago

“Great service, managed to source my wall paper quickly and efficiently, thank you!”

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Posted 4 years ago

“So delighted with my made to measure curtains. The website guided me effortlessly through the order process ensuring I ordered the correct width, fullness and drop. The curtains arrived at the due time, beautifully packed and with well tracked delivery updates. The curtains are exquisitely made, were ready-gathered for immediate hanging and even without creases! Thank you so much - they look absolutely beautiful.”

Jane Clayton 5 star review on 11th October 2021

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Posted 4 years ago

“Ridiculous returns policy - you can order 1 roll of wall paper and send it back but if you order any other amount you can only return them all. I quite wanted the money back from the remaining pristine unopened roll but apparently that’s not possible unless I ordered it separately. It’s not logical and they can’t explain it! If you’re in any doubt on quantity then place the last roll as a separate order so you can beat system…..”

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Posted 4 years ago

“I have been buying fabric from Jane Clayton for a long time and over the years have requested their help for various reasons on a number of occasions No request goes unanswered by the members of staff and they are always very efficient and willing to help in any way. When ordering fabric their they are just as efficient. I can highly recommend the company”

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Posted 4 years ago

“Order update- 15 weeks and still waiting!!!! Jane Clayton fails to deliver, fails to communicate, fails to respond to emails, fails to answer the phone. Jane clayton advertises false information on lead times for made to measure items. Jane Clayton makes false promises. Do Not Use Jane Clayton!!”

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Posted 4 years ago

“Very service minded!”

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Posted 4 years ago

“Terrible service. Emails go unanswered for weeks and you have to continually chase. The delivery date of my order was pushed back 3 times and my blind took 4 months to arrive. The cushions, which were very expensive, were very badly made and had to be sent back. Wouldn't use this company again,.”

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Posted 4 years ago

“Communication was excellent and a couple of free samples very helpful. Material arrived well packed and sooner than expected”

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Posted 4 years ago

“Very helpful & friendly customer service. Prompt delivery. Grear choice of fabrics. Will be buying from this company again.”

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Posted 4 years ago

“Thanks it was a pleasure to do business with you easy to order with prompt delivery”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“I've been grumbling to myself for the last few months about a very poor customer experience with Jane Clayton and have decided that I shouldn't be a typical brit and just put up with it, and so would like to share my story. I ordered a rug from Jane Clayton for my soon to be decorated living room. As the decoration of the room, to include waiting for new carpets took a little while, I didn't open the rug packaging for a few months, and when I did was really disappointed to see a large clump of glue to one side of the rug which had caused a stiff texture and also a colour discoloration and so was very noticeable. I contacted Jane Clayton immediately who advised that they would get in touch with the supplier. After a few emails exchanges to include me sending lots of photos, o had an email back from Jane Clayton advising that the supplier had advised the defect wouldn't have got passed their quality control process and so basically that was it! So basically, as a customer they didn't believe me and were prepared to do nothing...not even collect the rug for closer inspection. The rug was received faulty, cost me nearly £300 and Jane Clayton have washed their hands of all responsibility...I'm still in shock and will never purchase from Jane Clayton again. My advice to anyone else is to be very careful and check your products very carefully once received.”

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Posted 4 years ago

“Sample never received. No response to email chasing up. V poor.”

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Posted 4 years ago

“Very pleased indeed with the quality and workmanship of my made to measure curtain. I chose Morris & Co fabric after a selection of more than a dozen I had ordered from Jane Clayton. It certainly pays to do this as you can see at first hand how it looks in situ. Great service, no problem waiting for the curtain to be made, would have liked sooner but time over quality does not always pay. Shall certainly recommend and use again.”

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Posted 4 years ago

“I’m really cautious of choosing soft furnishings and ordering on line from a business I’m not familiar with but I was fortunate to have been able to look through samples elsewhere and had a good idea of what I wanted. The website was great and easy to use with lots of helpful tips about measuring. The price was competitive and the final result fantastic. I will definitely use Jane Clayton again and have recommended you to some of my friends. Thank you”

Jane Clayton 5 star review on 13th September 2021

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Posted 4 years ago

Jane Clayton is rated 4.8 based on 10,678 reviews