Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 11,023 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 11,023 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 27th July 2026

474

Anonymous

Anonymous // 01/01/2019

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“Paper was out of this world ,Loved it , once it's up I will upload a photo . Got the best price on it ,I also bought a Ralf Lauren paper at a great price , This will be my go to site for paper from now on . Maggie E”

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Posted 1 year ago

“Speedy arrival of wallpaper samle. We may order a William Morris design.”

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Posted 1 year ago

“Ordered a new area rug on March 29th. Received it July 3rd, only to notice major quality issues. Pieces of string poking out all over the carpet, ragged edges, stained portions of the rug. Totally not worth $800+ that we spent. We are extremely disappointed.”

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Posted 1 year ago

Hi there Marissa, Thank you for taking the time to leave us a review, and we are sincerely sorry for the condition of the rug you have received. I can assure you that this is not standard, and has been raised to a senior level directly with Asiatic. I can see that our Customer Service team are in touch with you, so please be assured that we will work to provide you with a full resolution as soon as we possibly can. Please don't hesitate to reach out to us if you have any further questions in the mean-time, by responding via the existing email trail. Apologies once again for the disappointment, and we will be in touch with a further update soon. Best wishes, Jane Clayton & Company

Posted 1 year ago

“Good website and pricing but stock availability for the 30m i wanted was desperately poor. I looked at 6 options and only 1 had that level of stock available. Staff however are very good when contacted by phone”

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Posted 1 year ago

Hi there George, Thank you very much for taking the time to leave us a review. I'm sincerely sorry for the difficulties with stock availability this time around, and can understand your disappointment with this. We aim to keep our website updated with plenty of options for suitable alternatives but on rare occasions, multiple products will have low stock levels, meaning that a quantity like 30 metres is not possible until a new print run goes ahead. Please rest assured, we regularly review stock availability in order to offer our customers as much choice as possible with the shortest possible lead time. I'm so pleased to hear that you had positive experiences with our Customer Service team, and I have passed your comments over to the team. Thanks again for sharing your feedback with us, and please do feel free to reach out to us if we can assist further with anything. Best wishes, Jane Clayton & Company

Posted 1 year ago

“Excellent communication throughout. Polite staff. My order if a rug arrived ahead of time. I would not hesitate to recommend this company”

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Posted 1 year ago

“Best service and best quality. I am so happy with all the products I bought from Jane Clayton & Company!”

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Posted 1 year ago

“Very happy, always delivered next day.”

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Posted 1 year ago

“I haven’t received my order, even though I received the T&T a week ago. And I haven’t received an answer to my e-mails. I would much appreciate a response and a solution!”

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Posted 1 year ago

Hi there Marie, Thank you for taking the time to leave us a review, and we're sincerely sorry to see that you haven't received your order yet! Unfortunately your order was lost in transit with UPS, so we have raised a full free of charge replacement to be sent to you. I am pleased to see that our Customer Service team have since been in touch to keep you updated, but please do feel free to reach out to us if you have any further questions at this time, by responding on the same email trail. Sorry again for the unexpected delay, and please do let us know if we can assist further at all. Best wishes, Jane Clayton & Company

Posted 1 year ago

“Great service and lovely wallpaper. Easy to hang and we did it ourselves.”

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Posted 1 year ago

“So far very impressed with the service. Will review properly when I receive the curtains! Thanks”

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Posted 1 year ago

“Absolutely excellent service and quality items”

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Posted 1 year ago

“Excellent service. I ordered samples of wallpaper and curtain material first - both dispatched and received within a couple of days after speaking to a very helpful person on the phone. I then went ahead and ordered wallpaper and curtains to match. Wallpaper received again very promptly - excellent quality. The curtains I knew would take a few weeks, but once received were lovely and beautifully made. Couldn't fault Jane Clayton and would use again.”

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Posted 1 year ago

“Excellent speedy service.”

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Posted 1 year ago

“I Love them, I Love them all. Now we have to figure it all out :)”

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Posted 1 year ago

“A satisfied customer, will use Jane Clayton & Company again no problem. Thank you”

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Posted 1 year ago

“Fast, efficient service, as always. Fabric well packaged in case of rain.”

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Posted 1 year ago

“Samples sent through from supplier so bit of a wait,ordered at a reasonable price, delivery was quick good about six-seven weeks lead time though as coming from the supplier. All in all a good service I think if they had carried stock of what we wanted would have been superfast. So four stars but that was down to supplier will try and update about the material when the upholsterer gets hold of the material but seems good quality to me.....”

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Posted 1 year ago

“Great service. Kept me informed every step of the way as there was a slight delay in order, however wallpaper turned up earlier than expected. Very happy and would recommend to friends.”

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Posted 1 year ago

“Quality product and fatastic service ,”

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Posted 1 year ago

“I have bought several pieces of fabric from Jane Clayton and have been delighted with all of them. The service is good, they keep in touch and keep you informed, and are always helpful.”

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Posted 1 year ago

Jane Clayton is rated 4.8 based on 11,023 reviews