Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,695 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,695 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 27th February 2026

467

Anonymous

Anonymous // 01/01/2019

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“Fabulous service. The team were very helpful.”

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Posted 4 years ago

Thank you for your review! We are pleased to hear that we were able to offer an excellent service!

Posted 4 years ago

“Lovely cushions! Great selection of fabrics, sizes and trimmings and well made.”

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Posted 4 years ago

Thank you for your lovely review! We are so pleased to hear that you are happy with your made to measure cushions and we hope to hear from you again soon.

Posted 4 years ago

“Excellent service, delighted with fabric colour & quality.”

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Posted 4 years ago

Thank you for your review! We are pleased to hear that we were able to offer an excellent service!

Posted 4 years ago

“Very pleased with the service and samples received from JC”

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Posted 4 years ago

Thank you for your lovely review Denise!

Posted 4 years ago

“Always competitively priced and great service - always buy my material from them”

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Posted 4 years ago

It's great to hear that we were able to offer a competitive price and speedy service. Thank you for your review Sarah!

Posted 4 years ago

“Absolutely stunning wallpaper, excellent quality and was very easy to put up after watching the online tutorial. Item arrived in very secure packaging. Will definitely buy again froM J&C”

Jane Clayton 5 star review on 26th May 2021

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Posted 4 years ago

It is great to hear that you are happy with your order, your wallpaper looks fantastic! Thank you for your kind review, we look forward to hearing from you in the near future.

Posted 4 years ago

“I ordered fabric through Jane Clayton which was subject to a number of delays due to Brexit and Covid. The staff at Jane Clayton were super helpful and kept me informed with progress. Fabric arrived and I love the fantastic quality”

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Posted 4 years ago

Thank you for your review Annie! Thank you for your understanding with the delays your fabric faced, we are pleased to hear that we were able to offer an excellent service!

Posted 4 years ago

“Beautiful fabric”

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Posted 4 years ago

Thank you for your review! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.

Posted 4 years ago

“Amazing designs”

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Posted 4 years ago

Many thanks for your kind review Rosemary!

Posted 4 years ago

“Really lovely fabric and trim”

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Posted 4 years ago

Thank you for your lovely review!

Posted 4 years ago

“Easy website, had what I needed and delivered quickly”

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Posted 4 years ago

Thank you for your review Kevin, we are so glad to hear this!

Posted 4 years ago

“Extremely pleasant and efficient service. The staff were a pleasure to deal with on the phone. I shall most certainly recommend Jane Clayton &Co to my friends. Many, many thanks.”

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Posted 4 years ago

We are so pleased to hear this! Thank you for your lovely feedback, we will look forward to hearing from you again soon!

Posted 4 years ago

“Whilst getting the fabric I bought was alright, the samples I requested never arrived, so i had to buy it with no idea of the real size of the print. For price of the material, I would have expected the sample to come and also to be able to order more than one sample.”

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Posted 4 years ago

Thank you for your feedback, we are very sorry that your sample did not arrive. Our friendly customer service team are always here to help if you have problems with delivery and for any advice you may need.

Posted 4 years ago

“Have used both sample and bespoke cushion service - both brilliant ideas, making an enormous range of beautiful fabrics and soft furnishings accessible in a way I hadn’t realised. Ordered 8 cushions in different styles, fabrics and trimmings. Gorgeous end product - absolutely thrilled with them; they finish our lounge beautifully. Will certainly use again, thanks Jane Clayton team!”

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Posted 4 years ago

Thank you so much for your lovely feedback, we are so pleased to hear this! We will look forward to hearing from you again in the future.

Posted 4 years ago

“After a short 'Covid' delay for the delivery of my curtains; I can only only say how pleased am I. The curtains are beautifully made (the pattern match wasn't easy) and they hang beautifully. My next order will be with you shortly! Thank you Bridget”

Jane Clayton 5 star review on 21st May 2021

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Posted 4 years ago

We are thrilled to hear this Bridget, they look wonderful! We look forward to hearing from you again soon!

Posted 4 years ago

“Very good service the material arrived the next day”

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Posted 4 years ago

This is great to hear! Thank you for leaving a review!

Posted 4 years ago

“2nd time of using Jane Clayton for quality wallpaper. Very efficient service. Prompt delivery and wallpaper well packaged on arrival. Just need my husband to put it up now but sure it will look great in the hallway of our cottage.”

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Posted 4 years ago

Thank you for taking the time to leave us your feedback Rachel, we are so pleased to hear this and hope you are happy with your wallpaper once it is up!

Posted 4 years ago

“Fabulous service. Fabric delivered within 48 hours of ordering. Well packaged.”

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Posted 4 years ago

Thank you for your review Olivia! We are so pleased to hear this and will hope to hear from you again soon!

Posted 4 years ago

“Great communication, although there was a delay on with my wallpaper order, the company got in touch to inform me straight away and check if I wanted to wait for my order.”

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Posted 4 years ago

Thank you for your lovely review! We appreciate your understanding and look forward to hearing from you again soon.

Posted 4 years ago

“This is the only company I have used that will not take unopened rolls of wallpaper back. I ordered extra as I wasn’t sure of the number I would need. I did read the returns policy and read that it was made to order items that were not returnable. Just beware of this. I will never use them again because of this and will use other outlets that do refunds on unused, unopened rolls.”

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Posted 4 years ago

Thank you for your feedback Louise, we are very sorry to hear that you are disappointed in our returns policy. We do try to make this as clear as possible on our website and are sorry that you have been left with an extra roll on this occasion.

Posted 4 years ago

Jane Clayton is rated 4.8 based on 10,695 reviews