Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,687 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,687 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 20th February 2026

466

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Highly recommended ordering from Jane Clayton & Company. Extremely helpful and courteous staff. Choice of fabric is extensive and on trend. Thank you.”

Helpful Report

Posted 4 years ago

Thank you for your review Katie! We are pleased to hear that we were able to offer an excellent service and a wide choice of fabric!

Posted 4 years ago

“Really pleased with my order. Great choice on the website which made browsing and comparing easy. Ordered some Matthew Williamson wallpaper which came really quickly. Very pleased and would recommend.”

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Posted 4 years ago

Thank you for your kind review Fiona! We appreciate the recommendation and hope to hear from you again soon.

Posted 4 years ago

“Superb range of choice. Excellent customer service. Speedy delivery on orders.”

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Posted 4 years ago

Thank you for your review! We really appreciate your kind comments and hope to hear from you again soon.

Posted 4 years ago

“Beautiful fabric delivered extremely quickly. Very happy”

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Posted 4 years ago

Thank you for your review! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.

Posted 4 years ago

“Very good service. Prompt delivery and delighted with rug. Good website”

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Posted 4 years ago

Thank you for your review Annie! We are pleased to hear that we were able to offer an excellent service and that you are happy with your rug!

Posted 4 years ago

“Great customer service”

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Posted 4 years ago

Thank you for your review Simon! We really appreciate your kind comments and hope to hear from you again soon.

Posted 4 years ago

“Jayne Clayton & Co V helpful & dispatch time for my wallpaper was fantastically fast Thankyou”

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Posted 4 years ago

We are pleased to hear that we were able to offer a speedy delivery service. Many thanks for your kind review!

Posted 4 years ago

“Very good service from timely samples sent to final delivery from the EU supplier. My second purchase from Jane Clayton. Excellent website for browsing.”

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Posted 4 years ago

Thank you for your review! We really appreciate your kind comments and hope to hear from you again soon.

Posted 4 years ago

“Excellent product and speedy delivery.”

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Posted 4 years ago

Thank you for your review John! We are pleased to hear that we were able to offer a speedy service.

Posted 4 years ago

“Excellent service”

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Posted 4 years ago

Many thanks for your kind review!

Posted 4 years ago

“I had excellent service from the outset from Jne Clayton. Very helpful and pleasant staff with an extremely pleasant telephone manner - not usually found these days. And although my order was not able to arrive when first promised, it arrived sooner than was predicted. I would certainly use then again. Elizabeth Holder.”

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Posted 4 years ago

Thank you for your review Elizabeth! We are pleased to hear that we were able to offer an excellent service and look forward to hearing from you again soon.

Posted 4 years ago

“I ordered one afternoon and the next morning my order arrived, Very impressive service,”

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Posted 4 years ago

Thank you for your review Gwyn! We are pleased to hear that we were able to offer a speedy service.

Posted 4 years ago

“Efficient sevice!”

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Posted 4 years ago

Thank you for your review! We are pleased to hear that we were able to offer an efficient service!

Posted 4 years ago

“Very good customer service . Prompt reply to my e mailed enquiry.”

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Posted 4 years ago

Thank you for your lovely review Judith!

Posted 4 years ago

“Excellent service once again from Jane Clayton”

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Posted 4 years ago

Thank you for your review Linda! We are pleased to hear that we were able to offer an excellent service!

Posted 4 years ago

“I ordered some upholstery velvet from Jane Clayton & Company which they price matched against another online retailer. This worked out to a good discount which gave Jane Clayton & Company full marks in my book. The fabric wasn’t immediately available as they were awaiting stock from their supplier. This wasn’t a problem for me as the fabric is absolutely gorgeous & I was willing to wait. Communication throughout was excellent with constant updates from Jodie who was very friendly & helpful. I received my fabric a few days ago & I’m extremely happy. A big thank you to Jane Clayton & Company.”

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Posted 4 years ago

Thank you for your review Albert! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.

Posted 4 years ago

“The consultant I spoke with was very helpful and 'normal' rather than speaking in clichés. The fabric arrived on time and very well wrapped.”

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Posted 4 years ago

Many thanks for your kind review Penelope!

Posted 4 years ago

“Excellent service”

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Posted 4 years ago

Many thanks for your kind review!

Posted 4 years ago

“A lovely service, lovely polite staff and the material we received for our curtains a teal polyester velour was lovely quality at an affordable price. Will always use this company for future material orders. First class service and quick postal service too so a sky full of stars to Jane Clayton company 😀”

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Posted 4 years ago

Thank you for your review Maria! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.

Posted 4 years ago

“The speedy, friendly and proactive response to a) a credit card payment challenge and b) a supplier delivery challenge. Myfi and her colleagues helped us through these tiny problems very efficiently leaving us with a smile instead of a frown. Thank you!🙏”

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Posted 4 years ago

Thank you for your lovely review Josephine! We are pleased to hear that we were able to offer an excellent service!

Posted 4 years ago

Jane Clayton is rated 4.8 based on 10,687 reviews