Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,284 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 21st August 2025

444

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to change the order immediately after I placed it. This was handled perfectly without any fuss and the wallpaper --at a competitive price arrived almost immediately. Will use again if I ever decorate again which might be doubtful”

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Posted 5 years ago

“Great service to also deliver orders to The Netherlands. The package is well received.”

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Posted 5 years ago

“Beautifully made curtains and excellent customer service, thank you!”

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Posted 5 years ago

“excellent staff and wallpapers of course. I have reported difficulty accessing the contact telephone number. The ordering template could do with the addition of a free speech box for in my case asking for a certain batch number. I will buy again”

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Posted 5 years ago

“Todo muy bien”

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Posted 5 years ago

“After placing order we were quickly informed that due to Covid 19 pandemic production of our chosen wallpaper had been suspended with Jane Clayton providing dates of expected new stock. We were offered the opportunity to cancel, reselect or keep order in place. We chose to wait and throughout we were given updates. We received order well before the dates given which was pleasing. Would not hesitate to recommend this company and will most definitely use again”

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Posted 5 years ago

“Jane Clayton has A great choice of wallpapers really nicely arranged to sort what you are looking for and a good supporting sample service. My wallpaper was delayed through no fault of Jane Clayton and there were good communications about the new due date. I have used Jane Clayton twice and I also find the pricing competitive. I am sure that I will use them again. Wendy from Cheshire.”

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Posted 5 years ago

“I totally understand the delay with my order. Strange times we are in but what I liked about this company was that they kept me informed all along about the delays/difficulties with the supply chain. In particular I would like to thank Jodie. Nice company to deal with. Thank you. And now I have my super wallpaper, now to get it on the walls!”

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Posted 5 years ago

“I was impressed with the choices of fabrics available. I am delighted with my roman blind.The baton was slightly warped but it hasn't affected how the blind hangs. It was easy to install ourselves. The price was half of some of the other sites I looked at even though they claimed to be sale prices. The only thing which could be improved would be keeping the customer updated on how their order is progressing as i had to email to find out when my blind was due to be delivered.I knew it would take a few weeks but just a little note on progression would be appreciated. Thank you though as I love my blind”

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Posted 5 years ago

“I have always receive an excellent level of service from the staff. WEBSITE: There is a wealth of items to choose from on the webite. However as a consequence the search facility on the website could be made more "user friendly". It would help if the website offered items that would compliment those being viewed. SAMPLES: Samples can take a variable time to arrive; 1 week to 4-5 weeks. Sometimes samples are never received so it is useful to keep track but this has to be done by the Customer. PRODUCT: Once an order is placed the item is delivered very rapidly.”

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Posted 5 years ago

“Paste delivered quickly, exact product desired”

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Posted 5 years ago

“I found these on the internet search and was not disappointed. Price was good and delivery was very quick. The only negative is that they don’t take back unused wallpaper even if it’s not opened unless it is the complete order. I would suggest that this policy is something worth changing.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Great selection of quality fabrics at reasonable prices. Am very pleased with my order. Helpful to get samples first.”

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Posted 5 years ago

“Helpful with regards to quantity of wallpaper, however, would have appreciated the information regarding the specific paste, which I could have ordered at the same time and saved postage.”

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Posted 5 years ago

“Obvious comment - Such a fabulous array of diverse fabric textures and prints to choose from! And let's not forget the trimmings too! Very helpful staff, Fast delivery. The only reason I did not award 5 stars is, one of my fabrics is on back order..... so far I have had no notification of when it will be delivered - which is disappointing. However, I will always recommend JC as the 'go to' website.”

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Posted 5 years ago

“Jane Clayton has a comprehensive website of designer fabrics at competitive pricing. The backup service is polite and efficient and my fabrics were delivered as expected. Communicated via live chat, Email and telephone.”

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Posted 5 years ago

“We ordered some wallpaper and some curtains made up in matching fabric. It was a very efficient service and the curtains were beautifully made.”

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Posted 5 years ago

“There was a slight problem with the material I ordered but this was quickly and efficiently replaced with assistance from lydia, great customer care and quality materials.”

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Posted 5 years ago

“Made great effort to get samples to Germany despite problems arising from Corona slowdown. Much appreciated, although colour wrong in the end.”

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Posted 5 years ago

Jane Clayton is rated 4.8 based on 10,284 reviews