I have always receive an excellent level of service from the staff. WEBSITE: There is a wealth of items to choose from on the webite. However as a consequence the search facility on the website could be made more "user friendly". It would help if the website offered items that would compliment those being viewed. SAMPLES: Samples can take a variable time to arrive; 1 week to 4-5 weeks. Sometimes samples are never received so it is useful to keep track but this has to be done by the Customer. PRODUCT: Once an order is placed the item is delivered very rapidly.