Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,284 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 16th September 2025

445

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order and lovely fabric, so very pleased with these aspects. The downside was delivery- I received an email from JC to say there was a delay in delivery which I wasn’t worried about. Later that day I received another email to say it was being dispatched, with a tracking number. I checked this and the fabric was not with UPS. The following day, with no notification the parcel was left outside around the corner of the property with a note to say ‘sorry we’ve missed you’ with a pen diagram of where to find the 2 rolls of fabric! Good job that I live in a safe neighbourhood ;).”

Helpful Report

Posted 5 months ago

“Very good service. The curtains are made to an excellent quality and these are the second set of curtains I have had made by Jane Clayton. My only comment is this set of curtains had no pocket at the end of the tape in which to tuck the coiled strings. My last set provided this. It doesn't make such a neat job when there is nowhere to tuck the strings.”

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Posted 5 months ago

“Ordered wallpaper samples having seen the patterns in sample book and online. Needed to see what effect would be in room, with different lighting etc. I know the pattern is reasonablely large but only received a small sample that did not show the pattern and a limited number of the colours used. With the sample sent it was not possible to make an informed choice as to the suitability for my situation. This practice of sending small samples is self defeating especially for premium wallpapers incorporating large designs, as I would not spend upwards of £700 based on the sapmle recieved.”

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Posted 6 months ago

“Prompt delivery. Package buckled upon receipt. Delivery man asked us to check contents before he left. Wallpaper was not damaged.”

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Posted 6 months ago

“On the whole good. Only complaint was that despite being sent an email telling me that I could track my parcel so that I knew when it was arriving it was just delivered before the tracking facility kicked in. Fortunately we were in, otherwise it would have been left on the doorstep all day.”

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Posted 6 months ago

“Love the paper Disappointed with the packaging”

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Posted 7 months ago

“I just ordered samples, They were beautiful, amazing quality. However, sadly forthe amount I would need it would be too expensive fo my project”

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Posted 7 months ago

“Excellent service, product was cheaper than other sites.”

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Posted 7 months ago

“Whilst the period from order to delivery was longer than anticipated - 13 weeks - teh headbpard is beautifully made. The delivery drivers were helpful, polite and well within the half hour eta provided.”

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Posted 7 months ago

“The quality of the blinds that i ordered and received are excellent and exactly what we were looking for. there was quite a long lead time on the order which was expected but more communication would have been appreciated in terms of managing delivery expectations.”

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Posted 9 months ago

“We are very pleased with the curtains and they were made and delivered quickly. The box was damaged but the curtains intact.”

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Posted 9 months ago

“This paper is a dream to work with, although a lot of waste due to it's pattern repeat. Very expensive but I think worth it a s it looks stunning up on my feature wall.”

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Posted 10 months ago

“Wallpaper arrived very promptly, in perfect condition. Unfortunately the carrier gave very short notice, I was unable to leave porch open so package left in rather damp garden. Luckily wrapping robust so no harm done.”

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Posted 10 months ago

“Wallpaper arrived promptly. Unfortunately the roll we bought to make sure we had enough was non returnable. This wasn’t made clear when we made the purchase and no reason was given in the email we received after trying to return it. Very disappointing especially bearing in mind the cost per roll”

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Posted 11 months ago

“Excellent service - my only complaint was that my sample of ‘Little Owls’ wallpaper didn’t have any owls on it - but it was a free sample .”

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Posted 11 months ago

“I was sent five wallpaper samples which I had requested. It was easy to navigate the website and the order was sent promptly. If I have any criticism it would be that the wallpaper samples are far too small and in my opinion need to be double the size . Not A4 size. Other than that a good selection and variety on offer.”

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Posted 1 year ago

“Hello I am happy the only think is my purchase is still with custom control service and I did not gat my delivery on time . From UPS non agent they ask me to provide a lot information about my order also EORI number which I don’t have it is a bit of confusion!”

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Posted 1 year ago

“Lovely quality paper. Really quick delivery. I opted for the free samples . I had chosen wallpapers with large designs and patterns, but due to my naivety, I now realise I should have paid for larger samples as I could only see a very small part of the over all design.”

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Posted 1 year ago

“The company are very good . The fabric was lovely although a slightly different colour to the picture . The worst part was the delivery UPS rescheduled 3 times and then when tracked it . It said delivered to an address 10 miles away. With very few details . Eventually after opening an account with them to get more details . It hadn't even left the depot ! . I suggest They should get a different delivery company !!”

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Posted 1 year ago

“Beautiful headboard, very well made. Process of ordering very easy with contacting on email fast and efficient. I would have given 5 stars but the delivery of the item came somewhat short. Having asked for the headboard to be delayed due to my being away and arranging a date when I was back for it to be dispatched, this did not happen. I contacted them via email and phone and was asuured the headboard was going out the following day, which it didn't. I then had to ring again a few days later to find out it hadn't even been despatched. After insisting I have a despatch date they did despatch the following day and the couriers used were reliable and efficient. I would definitely order from JC & Co again even with the delivery problems.”

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Posted 1 year ago

Jane Clayton is rated 4.8 based on 10,284 reviews