Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,284 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 16th September 2025

445

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order came promptly, wall paper was week packed.”

Helpful Report

Posted 4 years ago

“We absolutely love the wallpaper. It went up beautifully and it was great to be able to paste straight onto the wall. Unfortunately as the paper/wall dried the paper must have shrunk very slightly as, although it looked fine at first, we ended up with a hairline gap of white lining paper between the drops. I mixed up the exact background colour paint and was able to fill the gap which doesn’t show now but it was a scary moment! That’s why 4 stars and not 5. Delivery and packaging were great.”

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Posted 4 years ago

“Loved the mat, arrived within a week. Slight damage on delivery but still ok.”

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Posted 4 years ago

“Great selection of fabrics and wallpapers - from the traditional brands to the more contemporary modern brands. Looking forward to doing more business with you in the future as our company grows!”

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Posted 4 years ago

“Everything ok”

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Posted 4 years ago

“Extremely helpful on the telephone when I ordered a small amount of fabric. It arrived promptly and well packaged. I would now like to order more fabric - Now the trouble starts, I have left two telephone messages and have yet to hear back. Upon telephoning, the line rings and the voice message says the next available person will be there shortly but that doesn’t happen..such a shame, as they seem to be so efficient.”

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Posted 4 years ago

“I have only just ordered my chair, so am not really able at this point to say further, except I have emailed and asked for an estimate if delivery date, and have nit yet had a response.”

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Posted 4 years ago

“I have ordered many times from this company and the service is excellent. I would normally give 5 stars but this delivery the roll of paper got a little squashed and therefore does not roll out smoothly over the pasting table. The paper is still good to use though a little annoying.”

Jane Clayton 4 star review on 10th November 2020

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Posted 4 years ago

“This is my first experience of having custom made curtains and I chose the right company! The samples took a while to come but that’s more to do with suppliers being affected by covid. Once we had chosen fabric, (and there’s plenty of choice) the system is very easy to use to order. They arrived much sooner than anticipated and are fantastic quality and really well made to the exact measurements. I would definitely recommend.”

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Posted 4 years ago

“Lovely fabric choices with good quality fabric”

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Posted 4 years ago

Thank you for your lovely review!

Posted 4 years ago

“Beautiful curtains, perfectly made. Delivery was just over 4 weeks and came with the wrong curtain hooks. However new hooks were dispatched immediately, once notified. Extremely happy with the finished look.”

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Posted 4 years ago

“Wall paper is arrived quickly and measure cushion perfectly done”

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Posted 4 years ago

“I ordered an unusual fabric it arrived when it was said to so I was pleased about that. If any thing was at odds the fabric was cut a little off but I manage to over come that with the item I made which was a bed runner.”

Jane Clayton 4 star review on 15th October 2020

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Posted 4 years ago

“O tecido corresponde exactamente ao que é anunciado no site. O site está bem organizado. A entrega não correu muito bem pois a transportadora não entregou no endereço de destino alegadamente porque o destinatário não existia o que não está correcto. Foi dado um novo endereço de entrega e a encomenda foi entrega no dia seguinte mas o pacote tinha sido dobrado durante o transporte e o tecido vinha enrugado. A transportadora terá de ter mais cuidado .”

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Posted 4 years ago

“Great prices and helpful staff provide a useful tool to update a home. Telephone calls may be slow to get through but they do return your call, so be patient, it's worth the wait.”

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Posted 4 years ago

“Loved the material. Took a little longer than I expected and came in 2 separate deliveries. Like that the company was actually local to me which I didn’t realise at the time.”

Jane Clayton 4 star review on 29th September 2020

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Posted 4 years ago

“I’m very happy with the Roman blind, it’s well made and it was easy to order. I would def order again.”

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Posted 4 years ago

“Everything was ok!”

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Posted 5 years ago

“Quality workmanship and beautiful fabrics. My new eyelet curtains look stunning.”

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Posted 5 years ago

Thank you for your review! We are pleased to hear that we were able to offer an excellent service!

Posted 5 years ago

“Breed assortiment in verschillende prijscategorieën, maar altijd met goede kwaliteitsgarantie! Doorgaans lagere prijzen, goede klantenservice, ook voor klanten in het buitenland. Snelle levering. En netjes verpakt.”

Helpful Report

Posted 5 years ago

Jane Clayton is rated 4.8 based on 10,284 reviews