Jane Clayton Reviews

Name: Jane Clayton
Address: Paulton HousePaulton, Bristol
Rating: 4.80

4.8 Rating 9,363 Reviews

97 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 9,363 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Paulton HousePaulton
Bristol
BS39 7SX

Jane Clayton 5 star review on 14th June 2024

Melanie M

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with my curtains! Thank you 😊”

Helpful Report

Posted 5 years ago

We are very pleased to hear that you are happy with your made to measure curtains. Thank you for your lovely review Sandra!

Posted 5 years ago

“Great selection of amazing quality fabrics and wallpapers, friendly staff and reliable delivery service.”

Helpful Report

Posted 5 years ago

Many thanks for your review, we really appreciate your kind comments!

Posted 5 years ago

“Great delivery on the final purchase. Excellent website for looking at fabric, my only complaint would be at the time scale on receiving the samples but I would imagine this is dictated by the supplier.”

Helpful Report

Posted 5 years ago

Many thanks for your kind review Suzanne, we are very happy to hear you are pleased with your order. We are sorry to hear that your sample took longer than anticipated to arrive with you, we do always try our best to fulfill sample orders as quickly as possible but sometimes delays can be incurred.

Posted 5 years ago

“I can only really comment on the postage and packaging, as I have not yet hung my wallpaper product, but assume I will be just as happy when the décor has been finished. The only thing that concerns me at the moment is that I don't think they accept returned unopened rolls, so I am hoping I need all 3 that I have ordered. P&P was well packaged and arrived within stated time. I chose company because it is a local business.”

Helpful Report

Posted 5 years ago

Many thanks for your review, we really appreciate your comments and do always take these on board.

Posted 5 years ago

“Website form didn't work so called and made an order. Blind well made but instructions on how to fit would benefit from using diagrams.”

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Posted 5 years ago

Thank you very much for you review Stephanie, we really appreciate your comments and will definitely take these on board.

Posted 5 years ago

“Prompt and efficient, easy to use service and good choice.”

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Posted 5 years ago

Many thanks for your kind review!

Posted 5 years ago

“Lovely fabric, brilliant packaging, but a little slow on delivery, especially considering there was only one delivery option, which wasn't particularly cheap.”

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Posted 5 years ago

We really appreciate your comments, thank you very much for your review and we hope to hear from you again soon.

Posted 5 years ago

“I saw the Romo wallpaper in a pattern book at John Lewis. They would’ve had to order it in so I went directly to the Jane Clayton website where the paper was retailing at £10 per roll cheaper (admittedly in the sale - same paper is now full price). Friendly & efficient service. Company answered a query I had regarding whereabouts of the sample immediately and satisfactorily.”

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Posted 5 years ago

Thank you very much for your review Sarah! It is great to hear that we were able to offer competitive pricing and excellent customer service.

Posted 5 years ago

“Very satisfied with purchase. Thank you.”

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Posted 5 years ago

We are very pleased to hear that you are happy with your order, thank you for your review!

Posted 5 years ago

“They were particularly helpful is sending us an image of what the pattern would look like before they cut our cushions. Unfortunately the wrong pads were sent with the cushions but they rectified the issue promptly and efficiently.”

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Posted 5 years ago

Many thanks for your comments Lindsay, we really appreciate them and are pleased to hear that we were able to resolve the issue quickly. Thank you very much for your review!

Posted 5 years ago

“Very fast delivery but color of fabric different from sample”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear that the fabric you have received does not match the sample. A member of our customer service team will be in touch shortly regarding this.

Posted 5 years ago