Jane Clayton Reviews

4.8 Rating 9,363 Reviews
97 %
of reviewers recommend Jane Clayton
4.8
Based on 9,363 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Paulton HousePaulton
Bristol
BS39 7SX

Very pleased with my curtains! Thank you 😊
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Posted 5 years ago
We are very pleased to hear that you are happy with your made to measure curtains. Thank you for your lovely review Sandra!
Posted 5 years ago
Great selection of amazing quality fabrics and wallpapers, friendly staff and reliable delivery service.
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Posted 5 years ago
Many thanks for your review, we really appreciate your kind comments!
Posted 5 years ago
Great delivery on the final purchase. Excellent website for looking at fabric, my only complaint would be at the time scale on receiving the samples but I would imagine this is dictated by the supplier.
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Posted 5 years ago
Many thanks for your kind review Suzanne, we are very happy to hear you are pleased with your order. We are sorry to hear that your sample took longer than anticipated to arrive with you, we do always try our best to fulfill sample orders as quickly as possible but sometimes delays can be incurred.
Posted 5 years ago
I can only really comment on the postage and packaging, as I have not yet hung my wallpaper product, but assume I will be just as happy when the décor has been finished. The only thing that concerns me at the moment is that I don't think they accept returned unopened rolls, so I am hoping I need all 3 that I have ordered. P&P was well packaged and arrived within stated time. I chose company because it is a local business.
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Posted 5 years ago
Many thanks for your review, we really appreciate your comments and do always take these on board.
Posted 5 years ago
Website form didn't work so called and made an order. Blind well made but instructions on how to fit would benefit from using diagrams.
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Posted 5 years ago
Thank you very much for you review Stephanie, we really appreciate your comments and will definitely take these on board.
Posted 5 years ago
Prompt and efficient, easy to use service and good choice.
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Posted 5 years ago
Many thanks for your kind review!
Posted 5 years ago
Lovely fabric, brilliant packaging, but a little slow on delivery, especially considering there was only one delivery option, which wasn't particularly cheap.
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Posted 5 years ago
We really appreciate your comments, thank you very much for your review and we hope to hear from you again soon.
Posted 5 years ago
I saw the Romo wallpaper in a pattern book at John Lewis. They would’ve had to order it in so I went directly to the Jane Clayton website where the paper was retailing at £10 per roll cheaper (admittedly in the sale - same paper is now full price). Friendly & efficient service. Company answered a query I had regarding whereabouts of the sample immediately and satisfactorily.
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Posted 5 years ago
Thank you very much for your review Sarah! It is great to hear that we were able to offer competitive pricing and excellent customer service.
Posted 5 years ago
Very satisfied with purchase. Thank you.
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Posted 5 years ago
We are very pleased to hear that you are happy with your order, thank you for your review!
Posted 5 years ago
They were particularly helpful is sending us an image of what the pattern would look like before they cut our cushions. Unfortunately the wrong pads were sent with the cushions but they rectified the issue promptly and efficiently.
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Posted 5 years ago
Many thanks for your comments Lindsay, we really appreciate them and are pleased to hear that we were able to resolve the issue quickly. Thank you very much for your review!
Posted 5 years ago
Very fast delivery but color of fabric different from sample
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Posted 5 years ago
Thank you for your review. We are sorry to hear that the fabric you have received does not match the sample. A member of our customer service team will be in touch shortly regarding this.
Posted 5 years ago
Easy to use website. Notified when order despatched with tracking number. Arrived quicker than expected.
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Posted 5 years ago
Many thanks for your kind review David!
Posted 5 years ago
El pedido llegó a tiempo y aunque tuve problemas inicialmente con el pago se pudo resolver gracias a la paciencia del equipo. Lo recomendaría.
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Posted 5 years ago
Thank you very much for your review Luisa and for the recommendation. We hope to hear from you again soon!
Posted 5 years ago
Roman blind made well and seemed good value for money.
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Posted 5 years ago
Thank you for your kind review!
Posted 5 years ago
good service, kept me informed of the progress of my order. order arrived in good order.
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Posted 5 years ago
Many thanks for your kind review!
Posted 5 years ago
Delivery Perfect and in time
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Posted 5 years ago
Many thanks for your kind review Marco!
Posted 5 years ago
Great service, lovely finish, worth the long delivery period. Thank you.
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Posted 5 years ago
Many thanks for your review Ros!
Posted 5 years ago
Excellent service and price .
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Posted 5 years ago
It is great to hear that we were able to offer excellent customer service and competitive pricing, thank you very much for your review!
Posted 5 years ago
Speedy deliver, an easy-to-use website and a lovely range of stock
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Posted 5 years ago
Thank you very much for your review!
Posted 5 years ago
A good range of fabrics, reasonably priced. It was very easy to order and delivery was swift
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Posted 5 years ago
Many thanks for your kind review!
Posted 5 years ago
Jane Clayton is rated 4.8 based on 9,363 reviews