Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,878 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,878 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 13th May 2026

473

Anonymous

Anonymous // 01/01/2019

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“Had a harlequin rug its beautiful and good quality”

Helpful Report

Posted 1 year ago

“Whereas this is no fault of yours, the fabric was so different in person versus the way it looked online. I had ordered a sample of the main pattern (large floral design) and assumed the coordinates would go well as they are part of the same collection. I even inquired about this. However the greens didn’t coordinate and the checked fabric online looked like it had some peach in it to match the floral but it turned out to be completely different. I know I took a chance not ordering samples for all three fabrics I purchased instead of just the one but unfortunately now I have to accept I spent a lot of money, can’t return it and can’t use it. Lesson learned for sure. Additionally I want to add that it was very inconvenient to have to be home to sign for the delivery. I missed the delivery twice as I wasn’t home and was so fearful of missing the 3rd attempt as I was warned it would be returned to the seller.”

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Posted 1 year ago

“simply excellent ! very pleased with the fabric colour , quality and value thank you for delivering more than I expect !!”

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Posted 1 year ago

“Great company, timely delivery”

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Posted 1 year ago

“A great selection and variety of all kinds and prices of fabrics. I ordered some free samples which arrived beautifully packaged and of a good size to see the full pattern, just have to decide which one to order now .”

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Posted 1 year ago

“I requested 3 free samples from the fabulous velvet range which arrived within 48 hours, were a generous size and delivered in a 5 star folder. Excellent first contact impression.”

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Posted 1 year ago

“Ordered some paper needed more It says to email you never get back to people Will not order again from you”

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Posted 1 year ago

“Fabric is lovely, keenly priced, and arrived quickly.”

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Posted 1 year ago

“Firstly my order was delayed by about 10 days and then I was sent the wrong order. In the event this was sorted out reasonably quickly so I at last have my fabric.”

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Posted 1 year ago

“The two Christian Lacroix cushions i ordered arrived very quickly they were extremely well packaged and it was a first class service from Jane Clayton &Co.”

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Posted 1 year ago

“5 stars for Quality Communication and support”

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Posted 1 year ago

“Great communication, additional delay for shipment but Quick delivery. Would highly recommend, very reliable website, gréât choice Thanks from Paris!”

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Posted 1 year ago

“Brilliant service from the colleagues when I called to source additional rolls of the paper I already had, ensuring the batch numbers were all the same. I really felt their service was fantastic and their prices competitive.”

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Posted 1 year ago

“The quality of wallpaper is outstanding 100% worth the wait after a little hiccup with the dispatch. Looks amazing on our living room wall. A small piece of where we are getting married forever in our home.”

Jane Clayton 5 star review on 17th June 2024

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Posted 1 year ago

“Really pleased with the finished blind but Customer Service doesn't align with cost of products. After 6 weeks of waiting I had to chase the order to be told it was being dispatched that week. It never arrived so I chased again and apparently delays were in dispatch, but JC didn't think to inform me. Then eventually delivery day came, waited in to the refresh the tracking to see that they attempted delivery - they did not and left it with a neighbour who's house didn't exist. After walking the road he found it strewn across a neighbours drive lying in the great British weather!”

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Posted 1 year ago

“The item was delivered late. I have been trying to return it for weeks and the support team I emailed with is now no longer responding.”

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Posted 1 year ago

“Wow! This wallpaper is of superb quality & looks absolutely amazing. Delivery & packaging were great.”

Jane Clayton 5 star review on 14th June 2024

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Posted 1 year ago

“wonderful service, very personal, friendly and helpful and efficient.”

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Posted 1 year ago

“Lovely material ...will be ordering a lot more for dining chairs in the near future”

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Posted 1 year ago

“To be honest the rug is brown not gold / yellow. Website photos have a lot of colour saturation applied, which makes the product look more vibrant than it is in reality.”

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Posted 1 year ago

Jane Clayton is rated 4.8 based on 10,878 reviews