Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,652 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,652 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 6th February 2026

Julia N

Jane Clayton 5 star review on 29th January 2026

Carolyn D

Jane Clayton 5 star review on 25th December 2025

Blase W

Jane Clayton 5 star review on 17th December 2025

Bev J

460

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and kept informed about delays ( not by them) and delivery. Very pleasant staff.”

Helpful Report

Posted 3 years ago

Thank you for your review Jeanette! We are pleased to hear that we were able to offer an excellent service!

Posted 3 years ago

“Service was very good, there was a slight issue with the shipping but Louise sorted it straight away and kept me informed with what was happening at all times. Wallpaper is stunning and such good quality, I would definitely buy from here again”

Jane Clayton 5 star review on 30th August 2022

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Posted 3 years ago

Thank you for your review Rhian! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.

Posted 3 years ago

“Fantastic service, I have been updated regularly concerning my order. I would have no hesitation using the company again and will recommend to my friends”

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Posted 3 years ago

Thank you for your kind review! We appreciate the recommendation and hope to hear from you again soon.

Posted 3 years ago

“The Solace Blue/Copper wallpaper was a dream to work with, Jane Clayton Co were helpful to us when considering wether to buy and their help persuaded us”

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Posted 3 years ago

Thank you for your lovely review Hazel!

Posted 3 years ago

“I came to the 'Jane Clayton' online shop already knowing the wallpaper I wanted to buy having seen it on another online site. I was pleased to note that the price with 'Jane Clayton' was significantly cheaper than I'd been going to pay elsewhere. The offer of free delivery was an added bonus. I placed the order and the wallpaper was delivered very quickly. Great all round service. Having browsed the website & seeing the vast range of fabrics & wallpaper I am very likely to use this site again. I am very happy to recommend 'Jane Clayton'.”

Helpful Report

Posted 3 years ago

Thank you for your kind review! We appreciate the recommendation and hope to hear from you again soon.

Posted 3 years ago

“Great prices and fast delivery. I am a repeat customer at Jane Clayton and it is my go-to for wallpaper. Great customer service too - fast , responsive and very helpful”

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Posted 3 years ago

Thank you for your review Kerri! We are pleased to hear that we were able to offer an excellent service!

Posted 3 years ago

“Always have the items I’m looking for. Good value for money and great service. Items are usually with me with 2-3 days with UPS”

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Posted 3 years ago

Thank you for your review Elaine! We are pleased to hear that we were able to offer a speedy service.

Posted 3 years ago

“I purchased wallpaper over the phone. I was very happy with the service and the delivery of the product thanks.”

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Posted 3 years ago

Many thanks for your kind review Paula!

Posted 3 years ago

“We are very pleased with the rug”

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Posted 3 years ago

It is great to hear that you are happy with your order. Thank you for your kind review, we look forward to hearing from you in the near future!

Posted 3 years ago

“Great service Great product Professional in what they do”

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Posted 3 years ago

Many thanks for your kind review, Tim!

Posted 3 years ago

“Excellent customer service followed by an well made product at a reasonable price. Couldn't ask for more and have no hesitation in using their services again”

Helpful Report

Posted 3 years ago

Thank you for your review, Michael! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.

Posted 3 years ago

“Good, prompt & friendly service.”

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Posted 3 years ago

Thank you for your lovely review, Helenl!

Posted 3 years ago

“This is the second order I have placed with JC. Once again, very pleased with the quality of the service and goods received.”

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Posted 3 years ago

Thank you for your review, Alison! We really appreciate your kind comments and hope to hear from you again soon.

Posted 3 years ago

“I found my lovely new rug on the Next website but decided to shop around to get best value for money. I found the identical rug on the Jane Clayton site, cheaper than anyone else and with the reassurance of free returns. The delivery was very fast and free. The rug itself is just lovely. 10/10”

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Posted 3 years ago

It's great to hear that we were able to offer a competitive price and speedy service. Thank you for your review, Emma!

Posted 3 years ago

“Excellent website, ordering process was easy, website pictures are clear and colour representations of the different cloths are accurate. Timely delivery. Well packaged. Thanks.”

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Posted 3 years ago

Many thanks for your kind review, Holly!

Posted 3 years ago

“The curtains are lovely, really well made and look great. Thank you! I will definitely order more from you.”

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Posted 3 years ago

Thank you for your lovely review, Caroline! We are so pleased to hear that you are happy with your made to measure curtains and we hope to hear from you again soon.

Posted 3 years ago

“Lovely blind. Great quality. Prompt delivery.”

Jane Clayton 5 star review on 16th August 2022

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Posted 3 years ago

Thank you for your review, Sarah! We are pleased to hear that you are happy with your made to measure blind and look forward to hearing from you again soon.

Posted 3 years ago

“Great fast service thank you”

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Posted 3 years ago

Many thanks for your kind review, Darren!

Posted 3 years ago

“Excellent website and prompt, efficient service.”

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Posted 3 years ago

Thank you for your lovely review, Jane!

Posted 3 years ago

“Ordered curtains made of expensive material, so quite nervous. But ordering was easy, good communication. Curtains arrived in good time and I am happy with quality of work. So all good!”

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Posted 3 years ago

Thank you for your review, Joanne! We are pleased to hear that you are happy with your made to measure curtains, and look forward to hearing from you again soon.

Posted 3 years ago

Jane Clayton is rated 4.8 based on 10,652 reviews