Name: Internet Ink
Address: Unit 4 Ensign Yard, 670 Ampress Lane, Lymington, Hampshire
Rating: 4.81

“Really disappointed with the cartridges because they wouldn't work with my printer, will buy branded in future.”

Posted 10 years ago

I have checked your order details and there are no notes, so I can only assume that you have not previously notified us of this issue. We are more than happy to rectify this situation for you. As you can see from our other reviews, faulty products are very rare and that many customers are saving £££££'s from buying our inks! Please call or email our customer support team who can replace, upgrade to an original or refund your order on 0800 612 0874 or Email support@internet-ink-support.co.uk

Posted 10 years ago

“UP UNTIL RECENTLY I HAVE BEEN VERY PLEASED WITH INTERNET INK CARTRIDGES BUT THE LAST FEW CARTRIDGES PURCHASED HAVE NOT FOR SOME REASON BEEN COMPATIBLE WITH MY PRINTER, SAME CARTRIDGES, SAME PRINTER SO ITS BEEN MONEY WASTED. DISAPPOINTED AS THEY WERE GOOD VALUE FOR THE MONEY.”

Helpful Report

Posted 10 years ago

Often compatible cartridge get blamed for being faulty when that is not often the case, In fact by far the greatest number of calls we get from customers relates to cartridges not being recognised or memory conflicts. They don’t happen all that often but when they do occur, all you need to simple do is reset your printer, by removing all of the cartridges whilst your printer is switched on, followed by switching off your printer at the plug socket for 2 minutes. Turn your printer back on installing the colour cartridges first followed by the black last, as this acts as the master reset cartridge. So why does your printer state the cartridges are not recognised? This is where the printer ‘remembers’ the previous type of cartridge that was installed and is confused by the change. This can cause recognition faults, which as it happens are easily rectified. But in some circumstances, the printer can assume the wrong ink levels and this has a couple of possible consequences: 1. If the printer thinks a cartridge holds less ink than it does, then you will be told it is empty when it is still 2/3 full. This is obviously annoying and a waste of ink. Since our cartridges always hold more than the originals (and in some cases 3 or 4 times as much) you want to avoid this. 2. The flip side is that if you continue printing out of sync then you eventually get to a point where the printer thinks there is more left in the cartridge then there actually is. In this case, the printer will keep trying to print after the cartridge is empty. When a printer tells you to replace a cartridge, there should be a little bit of ink left in the bottom so that the flow of ink is maintained. If the printer continues printing when a cartridge is bone-dry, then air is sucked into the ink line and creates a blockage. This is easily recognised: when a cartridge needs replacing, the first you should know about it is the message from the printer. If during a print-run you see a deterioration in quality first then the cartridge has completely run out of ink and the printer is starting to suck on air. And once you get an air bubble in the ink line it can be a pain to get rid of so you really want to avoid doing this.

Posted 10 years ago

“I did contact you about the cartridges my printer would not recognise them and you said you would send me email to send them back I had go go out and buy two more new cartridges and am still waiting for info to send these back so I amnot inpressed with your service”

Helpful Report

Posted 10 years ago

Dear Brenda, I am sorry to hear that you have had troubles with one of our cartridges. I have chased this up with the customer support team, who have found the email that was sent to you the returns info on Thursday 28th August, from jodi@internet-ink-support.co.uk I will arrange for this email to be forwarded onto you once more. Sorry once more for the inconvenience.

Posted 10 years ago

“Black refill ink cartridge has already run out and I very much doubt I have even made 50 prints! I am not impressed even though it was cheap. I expected better than that.”

Helpful Report

Posted 10 years ago

It is common to get a low ink or empty warning when using remanufactured cartridges as the print head contains electrical contacts that communicate with your printer. Because the cartridge is being reused your printer thinks that you have inserted an old ‘empty’ cartridge. Unfortunately there is no way to reset this information however I can assure you that the cartridges are fully checked and tested before they are dispatched. However if your Canon printer has come to a halt because of the error message, then please press and hold the reset button for 15 – 20 seconds or until your printer carriage starts to move. (you will not have to do this again) The only disadvantage to remanufactured cartridges is that you will not get any indication of when the ink is running out. However we would advise simply keeping a spare cartridge in stock and checking the quality of your prints when they begin to fade then you know it’s time for a new cartridge. Should you have any further problems then please do not hesitate to contact me again. You can also find additional support information on our website please see the link below. http://www.internet-ink.co.uk/support

Posted 10 years ago

“Cheap does not work when printers do not recognise the cartrdiges”

Helpful Report

Posted 10 years ago

Firstly read the message given to you by your printer and then read it again just to be sure that the message is not just asking for your permission to use the installed cartridge. Such a message will normally have a “Continue” prompt towards the bottom of the message. I know its obvious thing for me to ask you to check but you would be amazed how often something like this is overlooked. If however your message is clearly stating the cartridge is not recognised or is not compatible please follow the steps below: Remove all cartridges from your machine correctly with the printer on and make sure all packaging, clips and tape have been removed from the cartridges. If you are required to follow prompts on screen to change a cartridge make sure you do follow them, otherwise you should be able to simply lift the lid or press a specific button to get your carriage to slide across. Never pull the carriage across to change a cartridge as your printer will not realise anything has changed. All you will do is cause damage to your printer and potentially your poor fingers as well. Turn your printer off, disconnect the power supply and leave it off for about 10-15 minutes. Doing this will give your printer chance to clear the error it had and power down correctly. It may also be worth ensuring your printer is communicating this to your computer and that the error on screen has cleared. Reconnect the power supply and turn your printer back on and wait for it to settle down and warn of a missing cartridges. Nobody likes to be woken up and instantly have half a dozen things shouted at them and your printer is the same. Taking an extra 30 seconds now may save you the time/ hassle of returning your cartridge or purchasing a new one. Re-install the cartridges individually. Put the colour ink cartridges first and the black one last making sure they are fully clicked into place. Please make sure that you follow any instructions given to you or follow the procedures described in the manual. If multiple cartridges have been rejected I would recommend installing them individually and ensuring the cartridge is being recognised by the printer before repeating the process for the next cartridge. If any cartridges are rejected remove them from the printer immediately and either replace with another from your stock or move onto the next colour. There are a variety of different causes of Epson inkjet cartridges not being recognised, ranging from damaged chips to the chip not being correctly aligned with the corresponding contacts inside the printer. However by following the above steps you are effectively forcing the cartridge to check thoroughly for a new cartridge and I fine this is much more reliable that rushing through the procedure like you may have done previously. I hope this advice has helped, if however the problem continues then unfortunately it would appear you have a damaged, faulty or incompatible cartridge. In which case please simply get in contact with us again quoting your order number and the full printer model and we will help you further.

Posted 10 years ago

“Wrote to say I wasn't happy with the compatible inks I received. The colours weren't very good and didn't flow too well. Felt I was fobbed off with the repy”

Helpful Report

Posted 10 years ago

I am sorry that you have received a faulty product and this has put you off. We are more than happy to rectify this situation for you. The 1st instance support we offer is not to fob anyone off, it is to simply provide a quick an easy solution that will rectify any issues in a matter of minutes. The majority of the time it is something very simple that is causing the problem. As you can see from our other reviews, faulty products are very rare and many customers are saving £££££'s from buying our inks! Please call or email our customer support team who can replace, upgrade to an original or refund your order on 0800 612 0874 or Email support@internet-ink-support.co.uk

Posted 10 years ago

“Sorry my last order was no good Had a real problem getting in to my printer Ended up ink all over the place. Ended up being recycled”

Helpful Report

Posted 10 years ago

I am sorry to hear this, did you know that we have a 100% Customer satisfaction Guarantee, Please take a moment to read through what we could of done for you. http://www.internet-ink.com/returns-policy

Posted 10 years ago

“The service is excellent but the cyan inks are no longer recognised by my Epson printer.”

Helpful Report

Posted 10 years ago

Firstly read the message given to you by your printer and then read it again just to be sure that the message is not just asking for your permission to use the installed cartridge. Such a message will normally have a “Continue” prompt towards the bottom of the message. I know its obvious thing for me to ask you to check but you would be amazed how often something like this is overlooked. If however your message is clearly stating the cartridge is not recognised or is not compatible please follow the steps below: Remove all cartridges from your machine correctly with the printer on and make sure all packaging, clips and tape have been removed from the cartridges. If you are required to follow prompts on screen to change a cartridge make sure you do follow them, otherwise you should be able to simply lift the lid or press a specific button to get your carriage to slide across. Never pull the carriage across to change a cartridge as your printer will not realise anything has changed. All you will do is cause damage to your printer and potentially your poor fingers as well. Turn your printer off, disconnect the power supply and leave it off for about 10-15 minutes. Doing this will give your printer chance to clear the error it had and power down correctly. It may also be worth ensuring your printer is communicating this to your computer and that the error on screen has cleared. Reconnect the power supply and turn your printer back on and wait for it to settle down and warn of a missing cartridges. Nobody likes to be woken up and instantly have half a dozen things shouted at them and your printer is the same. Taking an extra 30 seconds now may save you the time/ hassle of returning your cartridge or purchasing a new one. Re-install the cartridges individually. Put the colour ink cartridges first and the black one last making sure they are fully clicked into place. Please make sure that you follow any instructions given to you or follow the procedures described in the manual. If multiple cartridges have been rejected I would recommend installing them individually and ensuring the cartridge is being recognised by the printer before repeating the process for the next cartridge. If any cartridges are rejected remove them from the printer immediately and either replace with another from your stock or move onto the next colour. There are a variety of different causes of Epson inkjet cartridges not being recognised, ranging from damaged chips to the chip not being correctly aligned with the corresponding contacts inside the printer. However by following the above steps you are effectively forcing the cartridge to check thoroughly for a new cartridge and I fine this is much more reliable that rushing through the procedure like you may have done previously. I hope this advice has helped, if however the problem continues then unfortunately it would appear you have a damaged, faulty or incompatible cartridge. In which case please simply get in contact with us again quoting your order number and the full printer model and we will help you further.

Posted 10 years ago

“I have been a customer for several years but have found that the quality of the "compatible" inks has deteriorated in recent times.”

Helpful Report

Posted 10 years ago

Thank you for your comments and continued custom, here at Internet-Ink we pride ourselves on our service and excellent products and it is great to have this echoed by our customers. Thank you again for your review.

Posted 10 years ago

“Ink was delivred but the black was split and unusable still waiting for replacent its ben months and no ink sent”

Helpful Report

Posted 10 years ago

I have checked the notes on your order and can see that a replacement was dispatched to you , however there is a second note advising that if it had not arrived by the Wednesday then to contact us. We received no contact so assumed it had arrived safely. Please contact our support team on 0800 612 0874 or email support@internet-ink.co.uk to confirm your delivery details.

Posted 10 years ago

“ood afternoon Sir I have purchesed a pack with 9 Ink catreges latly and the Black 200ml cartreges just don't work properly the ink seems to leak down in my printer and the black ink level just go down to empty this is the third cartrige that went empty .when I use the original cartriges which is much more expensiv it works ok the model of my printer is Lexmark impact s305 when I purchesed the first time it used to work ok, but naw some thing is not working . when I took my printer to the shope that I bought it from they told me that there's nothing wrong with the printer its all coming from your cartriges I wonder if you can help me in any way please? Best Regard Joe Muscats”

Helpful Report

Posted 10 years ago

Thank you for taking the time to rate Internet-Ink.

Posted 10 years ago

“The previous time I orderred black ink it was leaking when it arrived I had to clean it before I used it .. This last time I orderred colour and black ink. The black worked for about 10 sheets then ran out colour is fine. Won't bother order ring again better buying more expensive inks works out cheaper in the end”

Helpful Report

Posted 10 years ago

Dear Joan, I am sorry that you have received a faulty product and this has put you off. We are more than happy to rectify this situation for you. As you can see from our other reviews, faulty products are very rare and many customers are saving £££££'s from buying our inks! Please call or email our customer support team who can replace, upgrade to an original or refund your order on 0800 612 0874 or Email support@internet-ink.co.uk

Posted 10 years ago

“Normally your service is excellent. For some unexplained reason on this last occasion, the goods didn't come for over a fortnight and then only after a query from me. Unusual but disappointed thee was no explanation. Won't stop me using you again as yet!”

Helpful Report

Posted 10 years ago

I am sorry to hear that your order failed to arrive within the usual 1-3 working day. Your order was dispatched on time so we can only assume that there was a postal delay. Sorry for any delay.

Posted 10 years ago

“One dried up after 2 days and one leaked all over inside of printer.”

Helpful Report

Posted 10 years ago

I’m sorry to hear you are experiencing problems, from time to time air bubbles or dried ink locate around the print head and can restrict the ink flow. Please follow the troubleshooting guide below to remedy this: Wrap the cartridges with kitchen towel ensuring the print head is covered, so you don’t get ink on yourself, shake the cartridge back and forth, this will dislodged any air bubbles that are trapped near the print head and restricting the ink flow. Run the cartridges under warm water for a few seconds then dry the cartridge with kitchen towel and firmly press the print head onto the kitchen towel to check that ink is coming out. Some cartridges may require a little longer allowing the heat to penetrate the ink head, so please try sitting the cartridge in a saucer of warm water for several minutes if the blockages persists. Reinstall the cartridge into your printer and print off several test pages. If you are still encountering problems please contact our customer support team on 0845 127 4325 quoting your order number, full printer model and we will issue you with our returns details. If you have had product from us within the last 12 months, we’ll repair the product or, if that’s not possible give you a replacement or, if that’s not possible a refund.

Posted 10 years ago

“Delivery time fine. Cartridge not recognised by printer. Lots of hassle to 'frig' the computer to print as it assumes there is no ink! Cartridge didn't last nearly as long as expected. Looked shoddily refurbished. Won't be buying here again.”

Helpful Report

Posted 10 years ago

It is common to get a low ink warning when using remanufactured cartridges as the print head contains electrical contacts that communicate with your printer. Because the cartridge is being reused your printer thinks that you have inserted an old ‘empty’ cartridge. Unfortunately there is no way to reset this information however I can assure you that the cartridges are fully checked and tested before they are dispatched. The only disadvantage to remanufactured cartridges is that you will not get any indication of when the ink is running out. However we would advise simply keeping a spare cartridge in stock and checking the quality of your prints when they begin to fade then you know it’s time for a new cartridge.

Posted 10 years ago

“This was my second order for which the promised order confirmation email did not arrive. However, the order itself arrived as normal. When I order genuine Canon inks they do not arrive in the original Canon cardboard packing. I guess this is to economise on postage but does make me wonder whether they are genuine.”

Helpful Report

Posted 10 years ago

I am sorry to hear that your order confirmation email failed to arrive, this normal happens when customers use the express checkout. I can assure you that all our listed original ink cartridges are the genuine products removed from the cardboard packaging by using small packaging & keeping our overheads down we are able to continue to offer a free first class postal service. We do however have several customers who wish for them to be sent in the original box, which we are happy to do. Please get in touch by calling our customer support team who can arrange this for you on your next order.

Posted 10 years ago

“My goods arrived damaged however you did replace them, probably the handlers fault. Although the inks are new my printer is now giving me a message the cartridges are empty, after little use. This is disappointing as up to now the service had been good.”

Helpful Report

Posted 10 years ago

Thank you for your feedback your review is appreciated. It is common to get a low ink or empty warning when using remanufactured cartridges as the print head contains electrical contacts that communicate with your printer. Because the cartridge is being reused your printer thinks that you have inserted an old ‘empty’ cartridge. Unfortunately there is no way to reset this information however I can assure you that the cartridges are fully checked and tested before they are dispatched. However if your Canon printer has come to a halt because of the error message, then please press and hold the reset button for 15 – 20 seconds or until your printer carriage starts to move. (you will not have to do this again) The only disadvantage to remanufactured cartridges is that you will not get any indication of when the ink is running out. However we would advise simply keeping a spare cartridge in stock and checking the quality of your prints when they begin to fade then you know it’s time for a new cartridge.

Posted 10 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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