Internet Ink Reviews

Name: Internet Ink
Address: Unit 4 Ensign Yard, 670 Ampress Lane, Lymington, Hampshire
Rating: 4.81

4.8 Rating 17,134 Reviews

98 %

of reviewers recommend Internet Ink

Company Reviews

Metrics

Info

4.8

Based on 17,134 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Ink:

Supplying the Best Value Compatible Printer Ink Cartridges since 2002; Internet Ink is the place to come for all your printing needs. We supply cartridges for HP, Canon, Brother, Epson, Samsung & Xerox printers as well as selling a range of printing & office supplies.

We offer a full range of Multipacks & Bulk Packs, meaning you can stock up on your cartridges for amazing prices.

All our orders come with Free Delivery and a 1 Year Guarantee, so why not switch to Internet Ink today!

Visit Website

Phone:

01590481311

Email:

support@internet-ink.co.uk

Location:

Unit 4 Ensign Yard,
670 Ampress Lane,
Lymington
Hampshire
SO41 8QY

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Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having used one cartridge of my recent order, I was very disappointed with the amount of ink that my printer showed to be present. This has not happened before. Maybe I got a faulty cartridge. I trust that this will be the exception rather than the rule!”

Helpful Report

Posted 10 years ago

“Too many ink cartridges are not compatible with my printers. Trying an alternative.”

Helpful Report

Posted 10 years ago

Dear Adrian, Thank you for taking time to leave a review. We are sorry to hear that you seem to be having trouble with our ink cartridges. May I ask you to contact our support team on 0871 2884549 or send an email to support@internet-ink.co.uk quoting your order number 4510665, and I am sure they will be able to put thing rights for you!

Posted 10 years ago

“Product good, but website difficult to use. Payment page often fails.”

Helpful Report

Posted 10 years ago

Thank you for leaving a review. if you are having trouble using our website but are happy with our products & service please feel free to call our free phone order-line on 08006120874 and we will happily place your order for you.

Posted 10 years ago

“I have had a mixed experience with re-manufactured HP301 cartridges in the past. Recently I purchased a colour and black XP cartridge from InternetInk. I needed the black straight away but it showed a fault immediately. I was sent a replacement within 24 hours. Very good. It started off ok but the next day...no ink. I followed the advice on the web site & fiddled with wet tissue etc to get the ink to flow but it would only work for a few hours. I gave up and bought a genuine HP and no problems since. It's simply not worth the hassle. I'll reluctantly stay with HP cartridges.”

Helpful Report

Posted 10 years ago

I am sorry that you have received a faulty product and this has put you off. We are more than happy to rectify this situation for you. As you can see from our other reviews, faulty products are very rare and that many customers are saving £££££'s from buying our inks! Please call or email our customer support team who can replace, upgrade to an original or refund your order on 0800 612 0874 or Email support@internet-ink-support.co.uk

Posted 10 years ago

“I ordered 3 HP 920 XL Compatible Black Ink Cartridges, only used one as the other two ink was pouring out when twisted the orange lever causing mess on my hand and once on my trousers.”

Helpful Report

Posted 10 years ago

It is easy to forget to remove a ‘pull’ label and this has the same effect as putting your finger over a straw full of liquid. The vacuum stops the liquid escaping. When the orange lever is taken off first the air pressure will forcefully push out the ink.

Posted 10 years ago

“Though I am not a big customer I do expect the product to be fit for purpose. I purchase comparable ink from I. k. And have done for a while. My last purchase failed to work. I contacted customer service and explained the cartridge appeared to be empty as it would not print. I was told this would be due to an "airlock" and was told to wrap the cartridge in a tissue,shake it vigorously., and this would cure the problem. This I did, and it worked. What I was not told was that I would have to repeat this exercise each and every time I wanted to print a document. This is totally unsatisfactory as not only am I still wasting tissues, wasting ink, and getting arm ache, my main concern is that when I want to print a document I have no guarantee it will work . It certainly does not make shopping online with Internet Ink a thing of convenience and ease. Jim Eason”

Helpful Report

Posted 10 years ago

All our ink cartridges have a 12 month guarantee, and we do not sell cartridges that are not compatible for there means. have checked your order details and there are no notes, so I can only assume that you have not previously notified us of this issue. If the cartridge is still after cleaning the print head, then please call or email our customer support team who can replace, upgrade to an original or refund your order on 0800 612 0874 or Email support@internet-ink-support.co.uk

Posted 10 years ago

“On two occasions i have purchased Lexmark 43/45 compatible cartridges First on would not be recognised by the printer, and the second one does not print in red, despite me cleaning it and running it under warm water Black one ordered at the same time works fine”

Helpful Report

Posted 10 years ago

“After hardly using my printer I had a problem printing in colour as the colours were very pale, not vivid. They have been very erratic since, I can never be sure that I will get a good result. I will monitor from now on to see what happens, but I am not convinced that I made a good decision when I bought the ink, although at the time it seemed like a good buy Sorry but this is how I found the product. T. Bowman (Mr)”

Helpful Report

Posted 10 years ago

Thank you for leaving a review. I have checked your order details and there are no notes, so I can only assume that you have not previously notified us of this issue. I would suggest running a maintenance clean on your printer and if you are still not satisfied with the quality of Ink then please feel free to contact our customer support team on 0800 612 0874 or email support@internet-ink-support.co.uk

Posted 10 years ago

“I tried ordering some time ago for a Canon Printer. The order was dealt with well but the inks proved NOT to be compatible. I am trying again now, this time for a HP Printer in the hope that things go better! Fingers crossed. Julian”

Helpful Report

Posted 10 years ago

Thank you for your comments and continued custom, here at Internet-Ink we pride ourselves on our service and excellent products and it is great to have this echoed by our customers. Thank you again for your review.

Posted 10 years ago

“Non delivery of ordered items is an issue”

Helpful Report

Posted 10 years ago

I can confirm your order was dispatched on time by first class post, this is not guaranteed next day delivery and you need to allow a few days. If however it your order fails to arrive we do need to be notified.

Posted 10 years ago

“had two bad ink cartridges not very helpful would not reccomend to others would rather pay a little extra for less hassle”

Helpful Report

Posted 10 years ago

I am please to see that you have made contact with our customer support via email, however after our reply we have not heard back from you to rectify the situation, Please reply to our advisor email for further help.

Posted 10 years ago

“Great write up regarding your site. However disappointed that the catridge when it arrived had leaked over the envelope. However good customer service and promptly received a new catridge. Really not convinced that the ink catridges are holding the amount specified.”

Helpful Report

Posted 10 years ago

All of our cartridge containing the ink amount specified, we have no reason to scrimp on the amount of ink inside a cartridge. A few ml's here and there really doesn't make any difference to profit margins. I can fully assure you that our cartridge contain what they say they do otherwise that would be false advertising. Internet-Ink has not been in the ink trade for over 10 years by cutting corners. I hope once you have exhausted the cartridge this will be reflected.

Posted 10 years ago

“The ink works OK except a for a couple of things: 1. A small amount had leaked into the plastic shrink wrap. 2. After a few prints I had to clean the ink nozzle on the printer.”

Helpful Report

Posted 10 years ago

All our ink cartridges have a 12 month guarantee. I have checked your order details and there are no notes, so I can only assume that you have not previously notified us of this issue. Please call or email our customer support team who can replace, upgrade to an original or refund your order on 0800 612 0874 or Email support@internet-ink-support.co.uk

Posted 10 years ago

“I have purchased set of 3 Hp cartridges, the black cartidge stop working after just printing 15 pages. When i contact the company instead of replacing the cartridge they want me to try fixing the problem.”

Helpful Report

Posted 10 years ago

We will happily replace the product if it is deemed faulty. I can only assume the advice given has fixed the situation.

Posted 10 years ago

“Cheap but for general use OK - don't expect top quality”

Helpful Report

Posted 10 years ago

Thank you for taking the time to rate Internet-Ink.

Posted 10 years ago

“The cartridges do not last long. I'm considering another supplier.”

Helpful Report

Posted 10 years ago

“Bought HP inks but HP Printer 'told me ' they were not genuine HP. Printer broke down. HP not interested as I did not use genuine HP inks. Scrapped printer and had to buy a new one.”

Helpful Report

Posted 10 years ago

The use of remanufactured or compatible cartridges will not affect your printer's warranty. All printer manufacturers would like you to use their cartridges and may give the impression that if you don't your warranty will be invalidated - but this is not the case, Ink cartridges are a consumable item there is a legislation that prohibit companies from voiding warranties when an end user wants to use a third-party laser toner or inkjet cartridge that has not been made by that company. All our remanufactured/compatible toners are fully guaranteed, just like the originals are, and if found to be faulty can be returned and replaced within days at no extra cost to the end user.

Posted 10 years ago

“Have been a customer for years and service has always been great. That has not changed. However, I recently bought some "Canon compatible " cartridges to save some money. They are re-filled genuine Cannon, but run out very quickly, some are leaking on arrival, ink supply is poor. False economy. To be fair, I have not brought this up with Internet ink for them to respond. I will probably continue to use them, but genuine ink only for me in future.”

Helpful Report

Posted 10 years ago

It is common to get a low ink or empty warning when using remanufactured cartridges as the print head contains electrical contacts that communicate with your printer. Because the cartridge is being reused your printer thinks that you have inserted an old ‘empty’ cartridge. Unfortunately there is no way to reset this information however I can assure you that the cartridges are fully checked and tested before they are dispatched. However if your Canon printer has come to a halt because of the error message, then please press and hold the reset button for 15 – 20 seconds or until your printer carriage starts to move. (you will not have to do this again) The only disadvantage to remanufactured cartridges is that you will not get any indication of when the ink is running out. However we would advise simply keeping a spare cartridge in stock and checking the quality of your prints when they begin to fade then you know it’s time for a new cartridge. Should you have any further problems then please do not hesitate to contact me again. You can also find additional support information on our website please see the link below. http://www.internet-ink.co.uk/support

Posted 10 years ago

“Having been a "valued customer" for years using your website I have recently had no success in ordering. Having placed an order I could find no way to change the quantity prior to check out. I'm not computer illiterate, but had to telephone and speak to a member of staff to place my order. Your service otherwise is top class, but with this kind of ordering difficulty I may have to look elsewhere in the future. Colin Ball doreenandcolin@talktalk.net”

Helpful Report

Posted 10 years ago

Thank you for taking the time to rate Internet-Ink.

Posted 10 years ago

“Up to now the service has been very good. Unfortunately compatibles were sent this time so I had to send them back. The returns label was incomplete so a wasted journey and wait at the post office resulted (there was no postcode on the returns slip) The email about delivery came too late on Thursday morning as we had left the house by then. The package was left in our recycling bin and almost went with the Friday morning collection!”

Helpful Report

Posted 10 years ago

Thank you for your valued comments and continued custom which are greatly appreciated. I am sorry to hear of the problems you had with your order, I can see from the notes that all is satisfactory now.

Posted 10 years ago

Internet Ink is rated 4.8 based on 17,134 reviews