Name: Internet Ink
Address: Unit 4 Ensign Yard, 670 Ampress Lane, Lymington, Hampshire
Rating: 4.81

“Black cartridge needs continual washing to release ink.”

Posted 10 years ago

We are sorry to hear this, Don't forget all of our products are guaranteed for 1 year! Our customer support team will be more than happy to help you with this problem. Please call 0800612 0874 or email our team support@internet-ink-support.co.uk

Posted 10 years ago

“The Ink that I ordered did not work despite being the right cartridge for the specified printer. I will therefore not be using your company again and would advise others against it also.”

Helpful Report

Posted 10 years ago

I am sorry that you have received a faulty product and this has put you off. We are more than happy to rectify this situation for you. As you can see from our other reviews, faulty products are very rare and that many customers are saving £££££'s from buying our inks! Please call or email our customer support team who can replace, upgrade to an original or refund your order on 0800 612 0874 or Email support@internet-ink-support.co.uk

Posted 10 years ago

“The cartridge I received was not an HP original. When installed, despite trying many times, I could not print out a page in its entirety. Basically I felt conned and will not waste my money on this type of purchase again.”

Helpful Report

Posted 10 years ago

Dear John, I have opened the invoice for your order, and can see that you did not buy the original HP ink cartridges, but the remanufactured cartridges. The price you paid would reflect this... The cost of the original ink cartridges you required are £12.62 compared to £6.99 that you paid for the remanufactured cartridge. However I am sorry to hear that the cartridge has failed to print correctly and we can help you with this problem very quickly, from time to time air bubbles or dried ink locate around the print head and can restrict the ink flow on a remanufactured ink cartridge, if this has happend to your cartridge, then please feel free to get in touch with our support team on 0800 612 0874 or email support@internet-ink.co.uk

Posted 10 years ago

“We have a problem with the inks,when we try to print pictures there is no colour balance, predomitley red,so basicly it is useless.”

Helpful Report

Posted 10 years ago

Thank you for your valued comments and continued custom which are greatly appreciated. Please try cleaning the heads. Tri colour cartridges will get a blocked head at some point no matter what you do. routines. So clean the heads and print a nozzle-check pattern. If it isn’t perfect, repeat and see if it improves. If not, repeat once more and then stop. Most of the time, the above will solve the problem but occasionally even this won’t work. It is worth replacing the cartridge at this point, If this is the case please get in touch quoting your order number on 0800 612 0874 or email support@internet-ink.co.uk

Posted 10 years ago

“The ink was used for only three times, then the printer informed that the ink was empty. I had changed another printer, the problems went as well, Poor quality! Never buy again!”

Helpful Report

Posted 10 years ago

It is common to get a low ink or empty warning when using remanufactured cartridges as the print head contains electrical contacts that communicate with your printer. Because the cartridge is being reused your printer thinks that you have inserted an old ‘empty’ cartridge. Unfortunately there is no way to reset this information however I can assure you that the cartridges are fully checked and tested before they are dispatched. However if your Canon printer has come to a halt because of the error message, then please press and hold the reset button for 15 – 20 seconds or until your printer carriage starts to move. (you will not have to do this again) The only disadvantage to remanufactured cartridges is that you will not get any indication of when the ink is running out. However we would advise simply keeping a spare cartridge in stock and checking the quality of your prints when they begin to fade then you know it’s time for a new cartridge. Should you have any further problems then please do not hesitate to contact me again. You can also find additional support information on our website please see the link below. http://www.internet-ink.co.uk/support

Posted 10 years ago

“had difficulty getting HP software to accept internet ink cartridge: when I eventually managed it, it worked fine for rest of the session, but failed completely next time I tried to use printer. v frustrating!”

Helpful Report

Posted 10 years ago

Our customer support team will be more than happy to help you with this problem. Please call 0800612 0874 or email our team support@internet-ink-support.co.uk

Posted 10 years ago

“I have made two purchases of cartridges PG 510 and CL 511. My second purchase lasted less than ten print-outs before my computer indicated that they were empty. My printer is a Cannon IP 2702. I am now operating again with Cannon's own cartridges. I am not a happy chappy.”

Helpful Report

Posted 10 years ago

Thank you for your review, It is common to get a low ink or empty warning when using remanufactured cartridges as the print head contains electrical contacts that communicate with your printer. Because the cartridge is being reused your printer thinks that you have inserted an old ‘empty’ cartridge. Unfortunately there is no way to reset this information however I can assure you that the cartridges are fully checked and tested before they are dispatched. However if your Canon printer has come to a halt because of the error message, then please press and hold the reset button for 15 – 20 seconds or until your printer carriage starts to move. (you will not have to do this again) The only disadvantage to remanufactured cartridges is that you will not get any indication of when the ink is running out. However we would advise simply keeping a spare cartridge in stock and checking the quality of your prints when they begin to fade then you know it’s time for a new cartridge. Should you have any further problems then please do not hesitate to contact me again. You can also find additional support information on our website please see the link below. http://www.internet-ink.co.uk/support

Posted 10 years ago

“I have purchased 're-manufactured' cartridges from you which arrived promptly. However I have been very disappointed with how quickly they have run out. I have therefore resorted to buying new cartridges at the full price from my local PC world. Yours Faithfully A. D. Edwards”

Helpful Report

Posted 10 years ago

Thank you for your review, The cartridges on your order contain 10.5ml of ink, were as the originals only contain 8ml so you are actually getting more Ink in our cartridges, however It is common to get a low ink or empty warning when using remanufactured cartridges as the print head contains electrical contacts that communicate with your printer. Because the cartridge is being reused your printer thinks that you have inserted an old ‘empty’ cartridge. Unfortunately there is no way to reset this information however I can assure you that the cartridges are fully checked and tested before they are dispatched. However if your Canon printer has come to a halt because of the error message, then please press and hold the reset button for 15 – 20 seconds or until your printer carriage starts to move. (you will not have to do this again) The only disadvantage to remanufactured cartridges is that you will not get any indication of when the ink is running out. However we would advise simply keeping a spare cartridge in stock and checking the quality of your prints when they begin to fade then you know it’s time for a new cartridge. Should you have any further problems then please do not hesitate to contact our customer support team for a replacement or an upgrade to an original on 08006120874 You can also find additional support information on our website please see the link below. http://www.internet-ink.co.uk/support

Posted 10 years ago

“We have 2 printes in our house and i bought 2 black cartridge and 1 colour cartridge. The black ink worked the first and second time it was used then, it blocked up and would not work, my printer also stated there was a problem with black ink cartridge. The other black ink stoped working 2weeks later, thankfully the colour cartridge still works, I would not use again.”

Helpful Report

Posted 10 years ago

I’m sorry to hear you are experiencing problems, from time to time air bubbles or dried ink locate around the print head and can restrict the ink flow. Please follow the troubleshooting guide below to remedy this: Wrap the cartridges with kitchen towel ensuring the print head is covered, so you don’t get ink on yourself, shake the cartridge back and forth, this will dislodged any air bubbles that are trapped near the print head and restricting the ink flow. Run the cartridges under warm water for a few seconds then dry the cartridge with kitchen towel and firmly press the print head onto the kitchen towel to check that ink is coming out. Some cartridges may require a little longer allowing the heat to penetrate the ink head, so please try sitting the cartridge in a saucer of warm water for several minutes if the blockages persists. Reinstall the cartridge into your printer and print off several test pages. If you are still encountering problems please contact us again quoting your order number, full printer model and we will issue you with our returns details. If you have had product from us within the last 12 months, we’ll repair the product or, if that’s not possible give you a replacement or, if that’s not possible a refund. You can also find additional support information on our website please see the link below. http://www.internet-ink.co.uk/support

Posted 10 years ago

“i am not at all happy , i used my new ink for only a few prints and it told me my ink was low. they were brand new !!!!!!!!!!!!!”

Helpful Report

Posted 10 years ago

It is common to get a low ink or empty warning when using remanufactured cartridges as the print head contains electrical contacts that communicate with your printer. Because the cartridge is being reused your printer thinks that you have inserted an old ‘empty’ cartridge. Unfortunately there is no way to reset this information however I can assure you that the cartridges are fully checked and tested before they are dispatched. However if your Canon printer has come to a halt because of the error message, then please press and hold the reset button for 15 – 20 seconds or until your printer carriage starts to move. (you will not have to do this again) The only disadvantage to remanufactured cartridges is that you will not get any indication of when the ink is running out. However we would advise simply keeping a spare cartridge in stock and checking the quality of your prints when they begin to fade then you know it’s time for a new cartridge. Should you have any further problems then please do not hesitate to contact our customer support team. 08712884549

Posted 10 years ago

“after using the ink you sent me for my hp printer, the printer will not function correctly.”

Helpful Report

Posted 10 years ago

I am sorry to hear that you having printer problems. You are welcome to call our customer support team for assistance. 08712884549

Posted 10 years ago

“Purchased x2 ink cartridges for my hp printer,had only managed about 8 copies,then cartridges were out,not a good experience at all will not buy from them again,have had to buy genuine in the end from dixons, pc world”

Helpful Report

Posted 10 years ago

I’m sorry to hear you are experiencing problems, from time to time air bubbles or dried ink locate around the print head and can restrict the ink flow. Please follow the troubleshooting guide below to remedy this: Wrap the cartridges with kitchen towel ensuring the print head is covered, so you don’t get ink on yourself, shake the cartridge back and forth, this will dislodged any air bubbles that are trapped near the print head and restricting the ink flow. Run the cartridges under warm water for a few seconds then dry the cartridge with kitchen towel and firmly press the print head onto the kitchen towel to check that ink is coming out. Some cartridges may require a little longer allowing the heat to penetrate the ink head, so please try sitting the cartridge in a saucer of warm water for several minutes if the blockages persists. Reinstall the cartridge into your printer and print off several test pages. If you are still encountering problems please contact us again quoting your order number, full printer model and we will issue you with our returns details. If you have had product from us within the last 12 months, we’ll repair the product or, if that’s not possible give you a replacement or, if that’s not possible a refund.

Posted 10 years ago

“Package arrived with leaking ink, cleaned up the cartridge and inserted into printer. could not get the printer to work. Discarded cartridge and inserted correct HP cartridge and no further problems, just a complete waste of £14”

Helpful Report

Posted 10 years ago

I am sorry to hear that your cartridge arrived leaking, We would never advise any of our customers to place a leaking ink cartridge into a printer. And we do have a 100% satisfactory guarantee that you could of taken advantage of. 1 Year Guarantee on Faulty Products: Sometimes our products can be damaged in transit, or a faulty cartridge could have slipped through our strict quality checks, in either case you may return the item as long as long as you follow these guidelines: • Please contact our customer support team before returning your product as they can help you with the majority of problems, and will talk you through our returns procedure if the product is faulty. • If you return it back to us within 1 year with your proof of purchase*, we'll give you a fast-track replacement, dispatched back to you the same day that we receive the faulty cartridge back in our returns department. You are also entitled to request a refund, which takes 14 days from receipt of the faulty cartridge due our testing procedures if we have not resolved the failure satisfactorily. • If you've had the product for up to the best before date of the product, we'll repair the product or, if that's not possible, give you a replacement or, if that's not possible, a refund. (All our ink products have at least a 9 month best before life) • This does not affect your statutory rights.

Posted 10 years ago

“I have used your ink for years but since I purchased a new printer a Cannon Pixma 525 The fist Ink ordered did not register on the printer and it kept telling me that I was out of ink but it did print, not the best I might say The most recent order will not print at all the printer tells me to change the ink cartridge. I had to go and purchase the branded ink for the printer and it is working well with this i can only assume that the ink supplied by yourselves is not the right viscosity for my printer DO i get a refund or supplies of the branded cannon ink Graham”

Helpful Report

Posted 10 years ago

Thank you for your valued comments, occasionally printers will try to reject compatible ink cartridges. A simple reset will get your cartridges working for you. Remove all cartridges from your machine correctly with the printer on and make sure all packaging, clips and tape have been removed from the cartridges. If you are required to follow prompts on screen to change a cartridge make sure you do follow them, otherwise you should be able to simply lift the lid or press a specific button to get your carriage to slide across. Turn your printer off, disconnect the power supply and leave it off for about 10-15 minutes. Doing this will give your printer chance to clear the error it had and power down correctly. It may also be worth ensuring your printer is communicating this to your computer and that the error on screen has cleared. Reconnect the power supply and turn your printer back on and wait for it to settle down and warn of a missing cartridges. Re-install the cartridges individually. Put the colour ink cartridges first and the black one last making sure they are fully clicked into place. Please make sure that you follow any instructions given to you or follow the procedures described in the manual. I hope this advice has helped, if however the problem continues then unfortunately it would appear you have a damaged, faulty or incompatible cartridge. In which case please simply get in contact with our customer support team on 0871 127 4325 quoting your order number and the full printer model and I will help you further with your enquiry.

Posted 10 years ago

“I only managed to print 3 pages from my black cartridge but the colour one is okay.”

Helpful Report

Posted 10 years ago

I’m sorry to hear you are experiencing problems with your ink cartridge. We have a very good customer support team who will be in touch shortly to help you with your issue.

Posted 10 years ago

“Hi, the cartridges I bought won't work in my HP printer - seems because they are not genuine HP cartridges? Any hope of getting some help or replacements? Your help appreciated. Krgds Gill Fairley”

Helpful Report

Posted 10 years ago

I am sorry to hear that you are having trouble installing your HP Compatible ink cartridge. I have emailed a support video for you to follow and successfully install your cartridge.

Posted 10 years ago

“I bought remanufactored ink for my home printer. Ink didnt work. Than I been sugested dipp ink in warm wather. So now every time before printing i have to dipp ink in warm wather, if not, not working. Crazy...”

Helpful Report

Posted 10 years ago

Thank you for your comments. I am sorry that you are having continued issues, this should not be happening and therefore a member of our support team will contact you on Monday to resolve this issue.

Posted 10 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Internet Ink Reviews