Name: Internet Ink
Address: Unit 4 Ensign Yard, 670 Ampress Lane, Lymington, Hampshire
Rating: 4.81

“I bought 2 HP Envy black ink cartridges from Inter-net Ink as the price was considerably cheaper than the High Street cost. What a waste of money - I placed the first cartridge in my printer, set it all up properly, and it worked fine for about 3 A4 sheets, then dried up. So I replaced that one with the next cartridge and the same thing happened. That meant a trip to WH Smiths to pay full price for another replacement which works fine Use Internet-Ink again? You must be joking”

Helpful Report

Posted 11 years ago

Dear Mr Leverick, I am sorry to hear that you are not happy with our products. Please contact our support team at support@internet-ink.co.uk with details of your issue who will then be able to advise further.

Posted 11 years ago

“My order was initially missed and I had to email to find out why I hadn't even received an order confirmation. Then my ink was out of stock. When I eventually received it I have found that it won't work with my printer. I have checked and did order the correct ink! Sadly wasted my money.”

Helpful Report

Posted 11 years ago

Thank you for your comments. Email confirmations are only sent when the customer signs into their account. I have checked your order and you used the express checkout, unfortunately an order confirmation is not sent when using the express checkout as the username/email appears as anonymous. As you can see from our other reviews, faulty products are very rare and that many customers are saving £££££'s from buying our inks! Please call or email our customer support team who can replace, upgrade to an original or refund your order on 0800 612 0874 or Email support@internet-ink-support.co.uk

Posted 11 years ago

“I am normally satisfied with your service, but this time I was not able to complete the purchase as the payment was not accepted, as a matter of fact I was not able to even complete the payment, it was rejected immediately. I presume this was bevause I am travelling and I was doing the buying from my second home in Kazakhtan, but it was no indication why it was rejected.”

Helpful Report

Posted 11 years ago

I am sorry to hear that you had problems paying for your order. I have checked with SAGEPAY our payment service provider and the only summary they provide is....An ERROR occurred at Sage Pay which cancelled this transaction. Sorry I can not expand on an explanation any further. However I see that you successfully placed an order the following day. Hope all is now satisfactory.

Posted 11 years ago

“Have used Internet Ink for several years, same very proffesional service, speedy delivery and very helpful staff. Oh and ofcourse value for money.”

Helpful Report

Posted 11 years ago

Thanks for your kind comments Roger! How can we improve our service, so we can get the full 5 stars from you?

Posted 11 years ago

“I am really v fed up indeed. I ordered this for delivery Fri 26 Sept; today is Mon 29 Sept and I still haven't got it. PLEASE get it to me! Alex Cox”

Helpful Report

Posted 11 years ago

Please contact Claire - claire@internet-ink-support.co.uk In regards to this issue. We have searched our database and cannot find any Paid, declined or aborted orders placed on the 26th September 2014 However if an order is placed on Friday 26th September using the Royal mail 1st Class post it is unlikely to arrive Monday 29th September. Royal mail estimate 1-3 working days for all 1st Class Post.

Posted 11 years ago

“Did not work, do not buy”

Helpful Report

Posted 11 years ago

Dear Ben, I am sorry to hear you are having issues with our cartridges. Please contact our support team on support@internet-ink.co.uk who will help to resolve the issues you are having and will restore your faith in our products.

Posted 11 years ago

“I have been a loyal customer for many years I had a cannon 510 the compatible ink fantastic. BUT now I have a HP envy 120 . i ordered 2 refill compatible.the printer recognised it was not genuine and I constantly had to keep realign the printer head It failed miserably would not print, both cartridges .Phoned to inform both failed told to soak in warm water. Very poor communication and support. I have moved on to cartridge people and am sticking to OEM ink. Sorry Internet ink I wanted to support a Nottingham based company, I feel failed by you.”

Helpful Report

Posted 11 years ago

Thank you for taking the time to rate Internet-Ink. We are currently striving for the best service possible in making sure our customers have been taken care of to their satisfaction and I am sorry to hear that you were not happy with our products or service.

Posted 11 years ago

“Black cartridge needs continual washing to release ink.”

Helpful Report

Posted 11 years ago

We are sorry to hear this, Don't forget all of our products are guaranteed for 1 year! Our customer support team will be more than happy to help you with this problem. Please call 0800612 0874 or email our team support@internet-ink-support.co.uk

Posted 11 years ago

“The Ink that I ordered did not work despite being the right cartridge for the specified printer. I will therefore not be using your company again and would advise others against it also.”

Helpful Report

Posted 11 years ago

I am sorry that you have received a faulty product and this has put you off. We are more than happy to rectify this situation for you. As you can see from our other reviews, faulty products are very rare and that many customers are saving £££££'s from buying our inks! Please call or email our customer support team who can replace, upgrade to an original or refund your order on 0800 612 0874 or Email support@internet-ink-support.co.uk

Posted 11 years ago

“The cartridge I received was not an HP original. When installed, despite trying many times, I could not print out a page in its entirety. Basically I felt conned and will not waste my money on this type of purchase again.”

Helpful Report

Posted 11 years ago

Dear John, I have opened the invoice for your order, and can see that you did not buy the original HP ink cartridges, but the remanufactured cartridges. The price you paid would reflect this... The cost of the original ink cartridges you required are £12.62 compared to £6.99 that you paid for the remanufactured cartridge. However I am sorry to hear that the cartridge has failed to print correctly and we can help you with this problem very quickly, from time to time air bubbles or dried ink locate around the print head and can restrict the ink flow on a remanufactured ink cartridge, if this has happend to your cartridge, then please feel free to get in touch with our support team on 0800 612 0874 or email support@internet-ink.co.uk

Posted 11 years ago

“We have a problem with the inks,when we try to print pictures there is no colour balance, predomitley red,so basicly it is useless.”

Helpful Report

Posted 11 years ago

Thank you for your valued comments and continued custom which are greatly appreciated. Please try cleaning the heads. Tri colour cartridges will get a blocked head at some point no matter what you do. routines. So clean the heads and print a nozzle-check pattern. If it isn’t perfect, repeat and see if it improves. If not, repeat once more and then stop. Most of the time, the above will solve the problem but occasionally even this won’t work. It is worth replacing the cartridge at this point, If this is the case please get in touch quoting your order number on 0800 612 0874 or email support@internet-ink.co.uk

Posted 11 years ago

“The ink was used for only three times, then the printer informed that the ink was empty. I had changed another printer, the problems went as well, Poor quality! Never buy again!”

Helpful Report

Posted 11 years ago

It is common to get a low ink or empty warning when using remanufactured cartridges as the print head contains electrical contacts that communicate with your printer. Because the cartridge is being reused your printer thinks that you have inserted an old ‘empty’ cartridge. Unfortunately there is no way to reset this information however I can assure you that the cartridges are fully checked and tested before they are dispatched. However if your Canon printer has come to a halt because of the error message, then please press and hold the reset button for 15 – 20 seconds or until your printer carriage starts to move. (you will not have to do this again) The only disadvantage to remanufactured cartridges is that you will not get any indication of when the ink is running out. However we would advise simply keeping a spare cartridge in stock and checking the quality of your prints when they begin to fade then you know it’s time for a new cartridge. Should you have any further problems then please do not hesitate to contact me again. You can also find additional support information on our website please see the link below. http://www.internet-ink.co.uk/support

Posted 11 years ago

“had difficulty getting HP software to accept internet ink cartridge: when I eventually managed it, it worked fine for rest of the session, but failed completely next time I tried to use printer. v frustrating!”

Helpful Report

Posted 11 years ago

Our customer support team will be more than happy to help you with this problem. Please call 0800612 0874 or email our team support@internet-ink-support.co.uk

Posted 11 years ago

“I have made two purchases of cartridges PG 510 and CL 511. My second purchase lasted less than ten print-outs before my computer indicated that they were empty. My printer is a Cannon IP 2702. I am now operating again with Cannon's own cartridges. I am not a happy chappy.”

Helpful Report

Posted 11 years ago

Thank you for your review, It is common to get a low ink or empty warning when using remanufactured cartridges as the print head contains electrical contacts that communicate with your printer. Because the cartridge is being reused your printer thinks that you have inserted an old ‘empty’ cartridge. Unfortunately there is no way to reset this information however I can assure you that the cartridges are fully checked and tested before they are dispatched. However if your Canon printer has come to a halt because of the error message, then please press and hold the reset button for 15 – 20 seconds or until your printer carriage starts to move. (you will not have to do this again) The only disadvantage to remanufactured cartridges is that you will not get any indication of when the ink is running out. However we would advise simply keeping a spare cartridge in stock and checking the quality of your prints when they begin to fade then you know it’s time for a new cartridge. Should you have any further problems then please do not hesitate to contact me again. You can also find additional support information on our website please see the link below. http://www.internet-ink.co.uk/support

Posted 11 years ago

“I have purchased 're-manufactured' cartridges from you which arrived promptly. However I have been very disappointed with how quickly they have run out. I have therefore resorted to buying new cartridges at the full price from my local PC world. Yours Faithfully A. D. Edwards”

Helpful Report

Posted 11 years ago

Thank you for your review, The cartridges on your order contain 10.5ml of ink, were as the originals only contain 8ml so you are actually getting more Ink in our cartridges, however It is common to get a low ink or empty warning when using remanufactured cartridges as the print head contains electrical contacts that communicate with your printer. Because the cartridge is being reused your printer thinks that you have inserted an old ‘empty’ cartridge. Unfortunately there is no way to reset this information however I can assure you that the cartridges are fully checked and tested before they are dispatched. However if your Canon printer has come to a halt because of the error message, then please press and hold the reset button for 15 – 20 seconds or until your printer carriage starts to move. (you will not have to do this again) The only disadvantage to remanufactured cartridges is that you will not get any indication of when the ink is running out. However we would advise simply keeping a spare cartridge in stock and checking the quality of your prints when they begin to fade then you know it’s time for a new cartridge. Should you have any further problems then please do not hesitate to contact our customer support team for a replacement or an upgrade to an original on 08006120874 You can also find additional support information on our website please see the link below. http://www.internet-ink.co.uk/support

Posted 11 years ago

“We have 2 printes in our house and i bought 2 black cartridge and 1 colour cartridge. The black ink worked the first and second time it was used then, it blocked up and would not work, my printer also stated there was a problem with black ink cartridge. The other black ink stoped working 2weeks later, thankfully the colour cartridge still works, I would not use again.”

Helpful Report

Posted 11 years ago

I’m sorry to hear you are experiencing problems, from time to time air bubbles or dried ink locate around the print head and can restrict the ink flow. Please follow the troubleshooting guide below to remedy this: Wrap the cartridges with kitchen towel ensuring the print head is covered, so you don’t get ink on yourself, shake the cartridge back and forth, this will dislodged any air bubbles that are trapped near the print head and restricting the ink flow. Run the cartridges under warm water for a few seconds then dry the cartridge with kitchen towel and firmly press the print head onto the kitchen towel to check that ink is coming out. Some cartridges may require a little longer allowing the heat to penetrate the ink head, so please try sitting the cartridge in a saucer of warm water for several minutes if the blockages persists. Reinstall the cartridge into your printer and print off several test pages. If you are still encountering problems please contact us again quoting your order number, full printer model and we will issue you with our returns details. If you have had product from us within the last 12 months, we’ll repair the product or, if that’s not possible give you a replacement or, if that’s not possible a refund. You can also find additional support information on our website please see the link below. http://www.internet-ink.co.uk/support

Posted 11 years ago

“i am not at all happy , i used my new ink for only a few prints and it told me my ink was low. they were brand new !!!!!!!!!!!!!”

Helpful Report

Posted 11 years ago

It is common to get a low ink or empty warning when using remanufactured cartridges as the print head contains electrical contacts that communicate with your printer. Because the cartridge is being reused your printer thinks that you have inserted an old ‘empty’ cartridge. Unfortunately there is no way to reset this information however I can assure you that the cartridges are fully checked and tested before they are dispatched. However if your Canon printer has come to a halt because of the error message, then please press and hold the reset button for 15 – 20 seconds or until your printer carriage starts to move. (you will not have to do this again) The only disadvantage to remanufactured cartridges is that you will not get any indication of when the ink is running out. However we would advise simply keeping a spare cartridge in stock and checking the quality of your prints when they begin to fade then you know it’s time for a new cartridge. Should you have any further problems then please do not hesitate to contact our customer support team. 08712884549

Posted 11 years ago

“after using the ink you sent me for my hp printer, the printer will not function correctly.”

Helpful Report

Posted 11 years ago

I am sorry to hear that you having printer problems. You are welcome to call our customer support team for assistance. 08712884549

Posted 11 years ago

“Purchased x2 ink cartridges for my hp printer,had only managed about 8 copies,then cartridges were out,not a good experience at all will not buy from them again,have had to buy genuine in the end from dixons, pc world”

Helpful Report

Posted 11 years ago

I’m sorry to hear you are experiencing problems, from time to time air bubbles or dried ink locate around the print head and can restrict the ink flow. Please follow the troubleshooting guide below to remedy this: Wrap the cartridges with kitchen towel ensuring the print head is covered, so you don’t get ink on yourself, shake the cartridge back and forth, this will dislodged any air bubbles that are trapped near the print head and restricting the ink flow. Run the cartridges under warm water for a few seconds then dry the cartridge with kitchen towel and firmly press the print head onto the kitchen towel to check that ink is coming out. Some cartridges may require a little longer allowing the heat to penetrate the ink head, so please try sitting the cartridge in a saucer of warm water for several minutes if the blockages persists. Reinstall the cartridge into your printer and print off several test pages. If you are still encountering problems please contact us again quoting your order number, full printer model and we will issue you with our returns details. If you have had product from us within the last 12 months, we’ll repair the product or, if that’s not possible give you a replacement or, if that’s not possible a refund.

Posted 11 years ago

“Package arrived with leaking ink, cleaned up the cartridge and inserted into printer. could not get the printer to work. Discarded cartridge and inserted correct HP cartridge and no further problems, just a complete waste of £14”

Helpful Report

Posted 11 years ago

I am sorry to hear that your cartridge arrived leaking, We would never advise any of our customers to place a leaking ink cartridge into a printer. And we do have a 100% satisfactory guarantee that you could of taken advantage of. 1 Year Guarantee on Faulty Products: Sometimes our products can be damaged in transit, or a faulty cartridge could have slipped through our strict quality checks, in either case you may return the item as long as long as you follow these guidelines: • Please contact our customer support team before returning your product as they can help you with the majority of problems, and will talk you through our returns procedure if the product is faulty. • If you return it back to us within 1 year with your proof of purchase*, we'll give you a fast-track replacement, dispatched back to you the same day that we receive the faulty cartridge back in our returns department. You are also entitled to request a refund, which takes 14 days from receipt of the faulty cartridge due our testing procedures if we have not resolved the failure satisfactorily. • If you've had the product for up to the best before date of the product, we'll repair the product or, if that's not possible, give you a replacement or, if that's not possible, a refund. (All our ink products have at least a 9 month best before life) • This does not affect your statutory rights.

Posted 11 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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