Name: Internet Ink
Address: Unit 4 Ensign Yard, 670 Ampress Lane, Lymington, Hampshire
Rating: 4.81

“Yellow cartridge made everything come out orange. Had to go out and buy genuine cartridges.”

Posted 8 years ago

Thank you for taking the time to leave a review. I have checked the notes on your order and can see that customer support have responded to your email and supplied troubleshooting information and the option to return for a refund. If you would like to discuss this matter further, please call our support team on FREE PHONE 0800 6120874 between 8.30am and 5pm Monday to Thursday and 8.30am to 2.30pm Friday, excluding bank holidays Kind regards Internet-Ink

Posted 8 years ago

“My Epson printer would not accept the ink cartridge I purchased despite me double checking that I had used the correct reference number on the cartridge for my particular printer.”

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Posted 8 years ago

Thank you for taking the time to leave a review. Our records show that we have not been contacted regarding any issues with this order. All of our cartridges are covered by our 12-month warranty. Please call our support team on 0800 612 0874 who will be happy to assist. Our offices are open Monday to Friday from 8.30am to 5pm, excluding bank holidays. Kind regards Internet-Ink

Posted 8 years ago

“First time in buying ink from this company, bought two sets and both sets were weak and washy. It was cheap but not worth the bother, would not use again.”

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Posted 8 years ago

Thank you for taking the time to leave a review. Our records show that we have not been contacted regarding any issues with this order. All of our cartridges are covered by our 12-month warranty. Please call our support team on 0800 612 0874 who will be happy to assist. Our offices are open Monday to Friday from 8.30am to 5pm, excluding bank holidays. Kind regards Internet-Ink

Posted 8 years ago

“Inkjet cartridge too weaknesses colour”

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Posted 8 years ago

Thank you for taking the time to leave a review. Our records show that we have not been contacted regarding any issues with this order. All of our cartridges are covered by our 12-month warranty. Please call our support team on 0800 612 0874 who will be happy to assist. Our offices are open Monday to Friday from 8.30am to 5pm, excluding bank holidays. Kind regards Internet-Ink

Posted 8 years ago

“Out of the 5 cartridges purchased I had issues with 2. Both didn’t work and one of them leaked everywhere, staining my carpet & jeans. You get what you pay for.”

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Posted 8 years ago

Thank you for taking the time to leave a review. Our records show that we have not been contacted regarding any issues. Please contact our support team on 080061200874 who will be happy to assist with the cartridges that did not work, a simple reset is usually all that is required. As these cartridges are pressure filled, it is very important that the warning instructions on the packaging are followed when opening, as failure to do so can result in leakage. Kind regards Internet-Ink

Posted 8 years ago

“Ink arrived fine. Keeps blocking up and almost every time the printer is used we have to go through the cleaning process. Dell v expensive but works!”

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Posted 8 years ago

Thank you for taking the time to leave a review. Our records show that we have not been contacted regarding any issues on your last order. All of our cartridges are covered by our 12 months warranty and we can usually resolve any issues over the telephone if contacted. Please call our support team on 0800 612 0874 who are available to assist between the hours of 8.30am & 5pm Monday to Friday, excluding bank holidays. Kind regards Internet-Ink

Posted 8 years ago

“I order buy 2 get 1 free cartridges. The paid for coloured ink did not work, only yellow. I have contacted this company 5 times and IGNORED every contact. I will never use this company again and l advise others not to caught out either. Go to 'Catridges int' instead.”

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Posted 8 years ago

Thank you for taking the time to leave a review. I have checked your order history and can see that we replied to your email on the 4th of December but we have had no response. Please call our support team at your convenience on 0800 612 0874 between 8.30am and 5pm Monday to Friday, excluding bank holiday for further assistance. Kind regards Internet-Ink

Posted 8 years ago

“Cartridge is not compatible with latest printer software, so you have to contact seller so they can send new one with update software in the chip. Also it started leaking, when trying to fit in to the printer. I would suggest to buy original, even its three times more expensive, or at least you don't have anything else to do I prefer wait for cartridge replacement and spend all day trying to fix your printer.”

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Posted 8 years ago

Thank you for taking the time to leave a review. It does state quite clearly on our website to check for firmware updates prior to ordering these compatible ink cartridges. Our support team have been in contact with you by email to check this information but so far have had no response. All of our cartridges are covered by our 12 months warranty and our support team are available on 0800 612 0874 between the hours of 8.30am & 5pm Monday to Friday, excluding bank holidays. Kind regards Internet-Ink

Posted 8 years ago

“Product did not arrive ;payment was taken ; on calling the office was offered abuse and no solution. told to wait extra 15days! item not arrived.”

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Posted 8 years ago

Thank you for your review and your feedback. Your order was placed on the 11/12 without the priority service and was shipped by Royal Mail 1st Class on the 12/12. Please allow 1-3 shipping days after dispatch for this service, as your order is in the hands of Royal Mail. At this busy time of the year can in some places take longer https://www.internet-ink.com/delivery-home-abroad. Dependant on your local post services your item can be delayed unfortunately this is out of our hands. If your item has still not arrived by after the weekend please do get in touch again via the contact form on the website https://www.internet-ink.com/contact . Our staff member relayed all this information to yourself, offered the same solution and helped as much as possible. We will continue to help all customers who co-operate in a non-abusive manor to our staff as much as possible. You did not receive any abuse on your phone call and you were offered a solution.

Posted 8 years ago

“I put order in with you price was good been on phone to say order not received was told to go post office to check for order I don't have time for that and if no order recived I have to wait 10 days for replacement I need it today not 10 days time I've had to go out to get ink from P C WORLD at full price will not use your service again and will not recormend you to any one Steve Board”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave a review. Unfortunately once we have posted our orders we have no further control over the packages and are totally in the hands of Royal Mail regarding when the packages arrive. Please see our terms and conditions below: Occasionally, there are delays within the postal system. Although delays are rare, if your package has not arrived within the allotted time period, please allow 15 days for your order to arrive before contacting us, particularly during the peak periods around Christmas, New Year and Bank Holidays. Unfortunately, we cannot take up an issue with Royal Mail until 10 working days have elapsed. We have little control over your order once it leaves our warehouse.After the 10 days have elapsed please contact us within 30 days of your order date to allow us to reprocess and investigate your order. Orders that are outside of the 30 day period cannot be claimed. We ask our customer to check if a package is being held at their local parcel office prior to shipping second packages as we get a large number of parcels returned to us marked "not called for" even though a card has not been left. Kind regards Internet-Ink

Posted 8 years ago

“this product didnt work in my printer and couldn't return as had opened it”

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Posted 8 years ago

Thank you for taking the time to leave a review. Our records show that we have not been contacted regarding any issues with your order. All of our cartridges are covered by our 12 months warranty any issues can normally be resolved over the phone. Please call our support team on 0800 6120874 between 8.30am and 5pm Monday to Friday, excluding bank holidays to discuss this matter further. Kind regards Internet-ink

Posted 8 years ago

“Printer's roller damanged”

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Posted 8 years ago

Thank you for taking the time to leave a review. Our records show that we have not been contacted regarding any issues with your order. All of our cartridges are covered by our 12 months warranty. Please call our support team on 0800 6120874 between 8.30am and 5pm Monday to Friday, excluding bank holidays to discuss this matter further. Kind regards Internet-ink

Posted 8 years ago

“Whilst the product appeared to be good value on ordering including the delivery to an EU address , a swingeing extra delivery charge was added which nearly doubled the cost of the product. I have ordered from this company before without the extra charge so dont understand what has happened this time, so beware if you are ordering from the EU. My address is only a few minutes up from the COsta del SOl an area bristling with expats, who may be interested in ordering .”

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Posted 8 years ago

Thank you for taking the time to leave a review. Most EU addresses are covered by the standard International shipping charge of £7.99, however, unfortunately the area this order was to be delivered to incurred a remote area surcharge. We always give our customers the option of accepting or rejecting this surcharge by contacting them prior to shipping the goods. Kind regards Internet-Ink

Posted 8 years ago

“Ordered the black cartridge, it failed to be recognized. They don't tell you until you get the ink that you must use all the same cartridges, and that you cannot update the firmware in your printer. This is really not acceptable or possible as the printer updates automatically.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave a review. Our records show that we have not been contacted regarding any issues with this order. It does state quite clearly in Red on our website that Epson original and compatible cartridges cannot be mixed and a full set of compatibles will be required. If the cartridges are not recognized our support team are on hand to offer full support on how to carry out a simple reset procedure. All of our cartridges are covered by our 12 months warranty and if we are unable to get them working then we will take them back for a full refund. Please contact our support team on 0800 612 0874, our offices are open Monday to Friday between 8.30am & 5pm. Kind regards Internet-Ink

Posted 8 years ago

“My system logged off for an udate in the middle of answering your question. I have not yet got the product so how the hell can I give you an opinion. I have dealt with internet ink before and found them to be good. This does not automatically mean that the product in transit will be OK. I am fed up to the teeth with these stupid marketing organisations asking impossble questions no doubt to please their customer with glowing reports. Ask me again about the relevant product in 9 months time. I am a Chartered Accountant and former member of Mensa - I am not stupid.”

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Posted 8 years ago

“Brother TN245/241 Compatible Toner are not at all compatible. Colorprints are totally useless.”

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Posted 8 years ago

Thank you for taking the time to leave a review. Our records show that we have not been contacted regarding this. All of our cartridges are covered by our 12 months warranty. Our support team are available to assist with any issues on 0800 612 0874 Monday to Friday between 8.30am and 5pm excluding bank holidays. Kind regards Internet-Ink

Posted 8 years ago

“Even though it was xl they didn't print near what ordinary no of copies we got from ordinary size was very disappointed”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave a review. Our records show that we have not been contacted regarding any issues with this order. All of our cartridges are covered by our 12 months warranty. Our support team are available to assist with any issues on 0800 612 0874 Monday to Friday between 8.30am and 5pm excluding bank holidays. Kind regards Internet-Ink

Posted 8 years ago

“Lousy.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave a review. Our records show that we have not been contacted regarding any issues with this order. All of our cartridges are covered by our 12 months warranty. Our support team are available to assist with any issues on 0800 612 0874 Monday to Friday between 8.30am and 5pm excluding bank holidays. Kind regards Internet-Ink

Posted 8 years ago

“The ink very poor ,not colour”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave a review. Our records show that we have not been contacted regarding any issues with these inks. Please call our customer support team on 0800 6120874 who will be happy to help with any issues. Our offices are open Monday to Friday from 8.30am to 5pm, excluding bank holidays. Kind regards Internet-Ink

Posted 8 years ago

“Put both into the printer, kept showing empty, followed the instructions on the piece of paper, printer wouldn't work. Went out and bought Cannon originals put them in the printer, worked straight away. they were dearer but they worked!!!!”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave a review. Our records show that we have not been contacted regarding any issues with these inks. All of our cartridges are covered by our 12 month warranty. Please call our customer support team on 0800 6120874 who will be happy to help with any issues. Our offices are open Monday to Friday from 8.30am to 5pm, excluding bank holidays. Kind regards Internet-Ink

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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