Internet Ink Reviews

Name: Internet Ink
Address: Unit 4 Ensign Yard, 670 Ampress Lane, Lymington, Hampshire
Rating: 4.81

4.8 Rating 17,130 Reviews

97 %

of reviewers recommend Internet Ink

Company Reviews

Metrics

Info

4.8

Based on 17,130 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Ink:

Supplying the Best Value Compatible Printer Ink Cartridges since 2002; Internet Ink is the place to come for all your printing needs. We supply cartridges for HP, Canon, Brother, Epson, Samsung & Xerox printers as well as selling a range of printing & office supplies.

We offer a full range of Multipacks & Bulk Packs, meaning you can stock up on your cartridges for amazing prices.

All our orders come with Free Delivery and a 1 Year Guarantee, so why not switch to Internet Ink today!

Visit Website

Phone:

01590481311

Email:

support@internet-ink.co.uk

Location:

Unit 4 Ensign Yard,
670 Ampress Lane,
Lymington
Hampshire
SO41 8QY

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered ink, you sent it, do you want a medal?”

Helpful Report

Posted 10 years ago

“Put new cartridges into my printer yesterday and did a couple of test sheets and when I looked how much ink that had used they were already half used. Couldn't believe it. So not much ink in the cartridges so very disappointed, used to get a lot more use out of a cartridge. Thinking of trying another make. Might get a new printer soon anyway.”

Helpful Report

Posted 10 years ago

“When I placed my last order No. 4511988 , I sent you an Email (on your contact us system) at the same time, letting you know that a few of the ink packs that I had received from my previous order ( No 4426497) were not recognised ( and would thus not operate) on my printer. I had expected to receive a courtesy reply to this communication, but, to date, I have heard nothing whatsoever from you - that is , quite frankly, rather disappointing. I had , previously, found your company to be attentive to customer needs, and perhaps this was a glitch. I await your further comments. Graham Sutton”

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Posted 10 years ago

“It would seem that the time elapsed between ordering and shipping is getting longer hence the reduction in stars.”

Helpful Report

Posted 10 years ago

Thank you for taking the time to rate Internet-Ink. As your order was taken on a Friday afternoon the earliest dispatch time was the following Monday morning, hence the delay. Please accept our apologise if this caused you any inconvenience.

Posted 10 years ago

“I usually use Lexmark ink cartridges but Internet-Ink was recommended to me so tried their own brand ink cartridges. The black ink cartridge worked ok but had to send the colour cartridge back for replacement. Customer service was excellent but was disappointed with quality of replacement colour cartridge unfortunately. Will probably stick with Lexmark in future.”

Helpful Report

Posted 10 years ago

Thank you for your comments and continued custom, here at Internet-Ink we pride ourselves on our service and excellent products and it is great to have this echoed by our customers. Thank you again for your review.

Posted 10 years ago

“Unfortunately the cartridges do not seem to last anything like as long as suggested, although the people are helpful.”

Helpful Report

Posted 10 years ago

“Order made from your company arising from good WHICH ? magazine report Ink order promptly delivered, but package not yet opened and inks have not yet been required Overall rating is premature”

Helpful Report

Posted 10 years ago

“Unfortunately the two HP cartridges I've had off you ( your own make not HP) have failed on me. I spent money on getting the biggest one and yet again, despite a head clean, does it print complete pages, where font is missing etc. I use a HP cartridge and I have no problems. It is now a problem as I can not write my menus or wine list s using your ink as I cannot rely on it. Shame really as your price is good - shame the cartridges are shoddy. I haven't complained or asked for my money back , and also didn't use the 10% voucher as I believe in supporting smaller companies - but I'm afraid you've disappointed me twice Jason Blown Director”

Helpful Report

Posted 10 years ago

“Tried several times changing my delivery address with no success, which means I will miss the delivery and have to drive a round trip of c5 miles to a post office sorting depot.”

Helpful Report

Posted 10 years ago

“Have ordered before - Epson T1811 - T1814 XL COMPATIBLE ink cartridges. Service was fast. Not too happy with the cartridges. Don't seem to last very long and computer says they're empty when there is still some ink in.”

Helpful Report

Posted 10 years ago

“You rejected my first entry and when you asked me to put in again it charged me twice. Reimbursement please AH. 15/01/15”

Helpful Report

Posted 10 years ago

Please call our customer support team to rectify this for you, as we will need a little more information. 0871 288 45 49

Posted 10 years ago

“Have not used the cartridges,bought as spares.”

Helpful Report

Posted 10 years ago

Thank you for taking the time to rate Internet-Ink.

Posted 10 years ago

“Unfortunately, one of the colour cartridges failed, and was printing everything, in red...... I have substituted with another colour cartridge, and that's fine. As discussed earlier today with one of your colleagues I am returning this for a replacement. When you return the cartridge, could you include the original Invoice, as I have mislaid the initial one. Many thanks, Dave Jordan”

Helpful Report

Posted 10 years ago

“The last time I ordered I received the wrong pack of ink which has never happened before,gave them to a compatible friend.........My email address and my password don't always work until I try to register then tells me im already registered.then lets me in............Overall a very good service at very good prices!”

Helpful Report

Posted 10 years ago

“I have been a customer for a year or so. In the beginning the cartridges were ok. However my recent experience has not been that good. I received a colour cartridge which had leaked quite badly. This was replaced by your customer service department. However I have just had to replace a cartridge which dried up daily and had to be placed in warm water to make it work. Finally my printer generated a black cartridge fault message and could not be unblocked any more. I am now considering a new supplier.”

Helpful Report

Posted 10 years ago

“My refilled HP ink cartridge failed soon after it was installed, I will not be buying refilled cartridges any more (from any where) it just is not worth the trouble.”

Helpful Report

Posted 10 years ago

I am sorry that you have received a faulty product and this has put you off. We are more than happy to rectify this situation for you. As you can see from our other reviews, faulty products are very rare and that many customers are saving £££££'s from buying our inks! Please call or email our customer support team who can replace, upgrade to an original or refund your order on 0800 612 0874 or Email support@internet-ink-support.co.uk

Posted 10 years ago

“My ink used to be delivered by Royal Mail. Because internet ink remove the surplus packaging the ink could easily be delivered through my letter box. It appears that delivery arrangements have changed and internet ink now use DPD. This is causing me a real problem and it is quite likely that I will have to move to a different ink supplier.”

Helpful Report

Posted 10 years ago

We still use Royal Mail 1st class post for the majority of orders dispatched. However, for larger orders and high value orders, we find our courier service offers a better service than Royal Mail 1st Class delivery. 1st Class Royal Mail delivery will usually take 1-3 days and is untraceable and has a small risk of being lost in post. Courier is next day and track-able. (The above is stated in our terms & conditions) I have taken a look at your order value and due to the high value content we feel that it was much safer being sent by courier rather then Royal mail. Viewing your previous orders on occasion you have happily received our orders by courier. If this is not acceptable means of delivery for yourself then please get in touch with our customer support team prior to ordering.

Posted 10 years ago

“I was satisfied with your service”

Helpful Report

Posted 10 years ago

“website could be easier to negotiate. otherwise happy.”

Helpful Report

Posted 10 years ago

“The end came came off the light cyan ink. This resulted in quite a loss of ink. Had this not happened I think I could have recommended your company. For some reason this cartridge was different than the rest. Did not load your cartage as I was afraid of a lot of ink leakage.Used a genuine Epson Cartridge instead. T.REID”

Helpful Report

Posted 10 years ago

I am sorry that you have received a faulty product and this has put you off. We are more than happy to rectify this situation for you. As you can see from our other reviews, faulty products are very rare and that many cuatomers are saving £££££'s from buying our inks! Please call or email our customer support team who can replace, upgrade to an original or refund your order on 0800 612 0874 or Email support@internet-ink-support.co.uk

Posted 10 years ago

Internet Ink is rated 4.8 based on 17,130 reviews