Insulation4less Reviews

Name: Insulation4less
Address: 3rd Floor 207 Regent Street,London, London
Rating: 4.55

4.6 Rating 1,724 Reviews

89 %

of reviewers recommend Insulation4less

4.6

Based on 1,724 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Insulation4less:

Insulation4less Ltd (insulation4less.co.uk) is the UK's largest independent online insulation store. With the highest star rating in the UK, you know you're in good hands when you order with Insulation4less.

Visit Website

Phone:

02035826399

Email:

info@insulation4less.co.uk

Location:

3rd Floor 207 Regent Street,London
London
W1B3HH

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Insulation4less 5 star review on 25th March 2025

PAUL DAVIES

Insulation4less 5 star review on 3rd January 2025

Jayne Bunting

Insulation4less 5 star review on 21st January 2024

Michael Doublet

Insulation4less 5 star review on 25th March 2023

John Stanford

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order arrived battered and banged about, arrived 4 days late after I had chased it up.”

Helpful Report

Posted 1 year ago

Hello Dan, Thank you for your review. We do apologise for the slight delay in delivering this. Unfortunately we were not notified of any damaged goods at the time of delivery. If we had been notified at the time of delivery, we would have replaced them. Could you email some pictures to sales@insulation4less.co.uk please and we'll investigate further. Kind regards, Insulation4less

Posted 1 year ago

“I mistakenly ordered the wrong type of superfoil----my fault, but when I asked about returning it, I was informed that there would be a 40% restocking charge, plus the cost of the postage plus the cost of returning it to the warehouse. Based on that, I would never order from them again”

Helpful Report

Posted 2 years ago

Hello James, Thanks for taking the time to leave a review. This review is unwarranted given that we have done nothing wrong. You have received what you ordered and as you have stated yourself, it was your mistake ordering the incorrect material. Most insulation products are bulky and transportation costs are significant resulting in costs to return materials which we can't always absorb. Had we done something wrong here, we would have absorbed the full cost for you. Please feel free to contact our sales team should you wish to discuss further. Kind regards, Insulation4less

Posted 2 years ago

“Waste of time, took a week to get it and then it came from a local supplier who I could have gone to myself. They just get a discount from a major supplier and take a profit. Wouldn’t use again”

Helpful Report

Posted 2 years ago

Hi Ross, Thank you for your review. We are a broker and a stockist and negotiate the best rates possible from all our suppliers while also delivering from our own depots in London and Manchester. This is no different than your local supplier who also negotiates rates from their suppliers to sell to their customers. They deliver from their stocks and sometimes ship direct from their suppliers to their customers. Just like us. You placed your order on a Tuesday and was delivered 4 business days later not 1 week. We state online that the product you ordered is typically delivered in 3 to 5 working days. We delivered your order within that time frame. Its more than likely that you would have paid more for your order if you went locally and would have had to wait a similar timeframe to have it delivered. Regards Insulation4less

Posted 2 years ago

“I placed an order for a delivery of celotex and a roll of foil insulation. My bad, I ordered the incorrect foil, so when asked about returning it I was informed that there would be a 40% restocking charge plus post and packaging, so in total around 50% of the purchase price. Thanks for nothing, and I will not be using you again”

Helpful Report

Posted 2 years ago

Hello James, This review unjust given that we have done nothing wrong. It is not our fault that you ordered the incorrect material so we cannot be expected to absorb the cost of your mistake. The restocking charge in this case is what the supplier passed along to us, we do not make anything on restocking charges and they are purely to cover our costs. Had we done something wrong, we would have accepted full responsibility and covered the full cost. Kind regards, Insulation4less

Posted 2 years ago

“This company need to be treated with caution. My order of insulation materials was followed by email messages warning about the need to comply with their delivery requirements or face the prospect of non delivery and additional charges. Fair and reasonable you might suggest! I complied in full to these conditions so it's a real disappointment when it would seem very little effort on their part was taken to ensure the materials they were supplying arrived in an undamaged state. Every bale of rock wool was saturated...clearly incorrectly stored....two out of the three sheets of plasterboard were damaged. Be very careful if you use this company to check everything they deliver!”

Helpful Report

Posted 2 years ago

Hello Stuart, Thank you for your review. We apologise that some of these goods have arrived in unusable condition. We outline in our delivery confirmation to reject unusable goods and we'd like to thank you for following these instructions upon arrival, this allows the replacement process to run efficiently. Although goods should arrive in new condition your review is unfair given the length of time you've taken before posting. Your delivery arrived at approximately 09.00am this morning, you emailed us to advise of the issue at 09.40am and we replied to you at 09.47am to resolve the problem. Your review was left at 09.55am, this is a very short period of time to allow for a resolution. We're currently in the process of arranging replacements and will be in touch promptly once arranged. In the meantime, if you have any questions, please do not hesitate to contact us. Kind regards, Insulation4less

Posted 2 years ago

“Terrible service. Advertised a delivery, which they could not meet. It's now over a week late, which causes delays and costs. Items get swapped after they have taken your money. Staff don't care and understand the implications of them not upholding what has been advertised.”

Helpful Report

Posted 2 years ago

Hello Nick, Thank you for your valued feedback. We fully acknowledge the estimated delivery time listed on our site has not been met in this instance and we do apologise for any inconvenience this may have caused. In relation to the product swap, we did send you an email to advise this and will always do so before an order is dispatched, the product provided will achieve the exact same U-Value and costs us more than what you ordered initially. The reason for the product swap was to ensure delivery at the earlier possible date and any product swap we make will always have identical thermal performance or better. We will always fully accommodate any brand specific requirements for any customer when requested and where possible. As a token of good will, we have also provided a discount on the order which will arrive to your account in the coming days. Kind regards, Insulation4less

Posted 2 years ago

“Hi I got onw of my items broken, They promised replacement, Is been 2 weeks and I still haven't received anithing....”

Helpful Report

Posted 2 years ago

Hello Marius, Thank you for your valued feedback. Sorry it has taken so long to replace these boards but this is not a fair representation of actual events. We replied back to your request within a few hours and you were promptly informed on the duration period for the replacements. Unfortunately with a combination of stock availability from our supplier and with no deliveries taking place over the Christmas period, we were unable to get the replacements to you until the first week of January. We had arranged replacements and provided a delivery date for these replacements within 36 hours. On our last email to you we asked, would the replacement date be okay and you did not reply to us. While we fully acknowledge you received damaged goods, your review is somewhat unfair given our speedy reaction to provide a resolution. Kind regards, Insulation4less

Posted 2 years ago

“Still waiting for my order Staff disinterested in resolving my problem with order.”

Helpful Report

Posted 2 years ago

Hello Tom, Thank you for your valued feedback. This is currently under investigation and we will contact you today with an update. We apologise for any inconvenience this may have caused and thank you for your patience. Kind regards, Insulation4less

Posted 2 years ago

“Product Turned up damaged after delivery driver was going to deliver outside in the pouring rain and did not contact me prior to let me know that he was on his way! Once I examine the products and found that it was damaged I contacted customer services to be Told that this is acceptable as it is just minor damage, the damage was actually to all the corners their answer was we can collect it and give you a full refund not that they will exchange the goods for once which wasn't damaged. All in all very very poor service products very very Poor , would stay clear from this company. In the endwe had to use the product and make good with some from another company which was first class and cheaper.”

Helpful Report

Posted 2 years ago

Hello Richard, Thank you for your valued feedback. These boards were not damaged, any of the negligible blemishes are considered industry standard and will not effect the overall performance of the boards. We will always replace damaged goods promptly but in this case the goods were not damaged. In relation to the contact prior to arrival, you were sent a text to your mobile with some tracking info on the day of delivery. We did not receive a request from you for a call prior to arrival, if we had done so we would have requested this for the drivers attention. Please do not hesitate to contact us should you need to discuss further. Kind regards, Insulation4less

Posted 2 years ago

“Placed an order after being promised a specific delivery date by the website, call centre and uk sales manager Stephen McLoughney. Order never arrived on due date, I wasn’t informed of this until I, myself, enquired at the end of day to ask where the order was! Took time away from work to accept and sign for delivery. Requested full refund of the delivery charge -£75.00, verbally denied. Complaint remains open after almost 5 weeks with no sign of resolution! Disgraceful customer service throughout and extremely difficult to communicate with Stephen McLoughney! -uk sales manager. Do not use this company!”

Helpful Report

Posted 2 years ago

“Do not use this company . I received an email saying delivery was confirmed for the 17th of November. No sign of it . So I called on the 18th . Spoke to an unhelpful person with poor language skills whom didn't seem to be able to understand what I was saying . Eventually I received an email staring the delivery would be with me in 30 mins . So I commenced ripping out . 1 hour 30 mins later still no deliver . I'd been in the front garden of the property all morning working . Next thing I know I receive an email telling me delivery was attempted but I wasn't there and the delivery would now be on the 21st . I asked about just getting my money back to go and pick it up somewhere to keep the job going . I was informed it would take over a week to process the money back to my account . I said this was exceptable . So come the 21st I call to enquire regarding delivery only to be told the order is canceled you'll get you money back when we've processed it . Nearly a whole week wasted work wise and down £1200 for 10 days for no reason . It wouldn't have been so bad had it not been for the appalling attitude of the staff .”

Helpful Report

Posted 2 years ago

Hi Steven, Sorry to hear of your poor experience with your order. Our courier did try to call you on the day of delivery (17th Nov) about 30 minutes or so after you called our office to check access, as the courier thought access would be tight. It seems that you missed the call and the courier then did not attempt to make the delivery. When you called our office later in the day, we were unaware that the courier did not make delivery but was made aware soon after that the courier did try to make contact with you prior to making delivery. As stated above, when you did not answer the call, the courier moved on to another drop. At this point, we informed you that we could redeliver your order on the 21st. You requested to cancel your order and have a refund by email stating "If you aren't going to deliver today then I don't want to do any further business with you, and you can give me my money back". At this point, we done everything in our power to try to get your order back out to you that day or worse case the following day. Unfortunately, the courier was unable to accommodate this until Monday 21st. We then emailed you to inform you that the order would be cancelled and that if you could respond back to confirm the cancellation. Unfortunately, you did not reply to our email, but, we had no choice but to cancel the order on our side to avoid the order being redelivered until you came back to us. You emailed in on the 21st asking where your order was, but as stated above we had to cancel your order because you did not respond to our email to confirm what you wanted to do. We have asked you a number of times if you would like us to reinstate your order and reschedule the delivery, but you reply to our emails without answering the question. We feel it is best at this point to continue with the cancellation and refund. We are sorry this has been a less than perfect experience. Unfortunately though, it is important that couriers can get through when they try to call to make delivery. Otherwise, they may just move onto another delivery and that is out of our control. Also, if you had responded to our email on the 17th accepting delivery for the 21st, then your order would have arrived today. Regards Insulation4less

Posted 2 years ago

“Terrible service. The order was over 2 weeks late and went through several delivery companies, none of which seemed to know what was going on. One sheet of celotex showed up one day and the other ten were somewhere else. I specifically called up to make sure the delivery would be available and was assured that it was. More than 2 weeks later and the entire job was held up due to this. Nightmare.”

Helpful Report

Posted 2 years ago

“Bad service, all items out of stock after ordering and alternatives offered. Repeated phone calls had to be made to sort order. Delivery not turned up on correct day. Messages left to call back ignored. Delays on order, 7nhelpful staff. Altogether not a good experience.”

Helpful Report

Posted 2 years ago

“Whole thing was disaster, saying one date for delivery, once you pay, different story. Just take money and wait whenever will delivery happen.”

Helpful Report

Posted 2 years ago

“Poor communication seemed like it was to much effort to chase the delivery when rung but never turned up on day confirmed had to wait in all day which put back my job for the weekend then rearranged for another day didn’t turn up till last thing wouldn’t use again. Positive- products exactly what I ordered”

Helpful Report

Posted 2 years ago

“Took over a month multiple emails several phone calls before order arrived Had to pay fitter for days lost due to this and delivery at £75 should have been way better for that While staff v polite completely ineffective and don’t sort out problems happy to just for couriers to get back to them Delivery eventually poor Had to be advised as to how to get off van as on a pallet and had no tools to facilitate separation Could have been far better packed as could first package”

Helpful Report

Posted 2 years ago

Hi Sharon, We are very sorry that your order got delayed. There was an item on your order that was held up on supply and the depot held back on the whole order until that 1 item arrived back into stock. Our understanding is that your order has since been delivered, After we found out there was a delay we contacted the depot to get everything on your order delivered and leave off that 1 item until it came into stock. It is advised to all our customers that they should not organise tradesmen to be on-site until after your order has been delivered. This avoids any downtime that may occur if there are any delays with your order on delivery. We do also advise all our customers that you must have a way of means off loading when your order arrives. In most cases we can do this for you, but on some occasions this is not possible. This is why we request for all customers to have a way to assist in the off loading of your order when it arrives. Regards Insulation4less

Posted 2 years ago

“Ordered and paid for 14 sheets of insulation and 1 roll foil tape on 26/9/22 , 9 days later still no goods , constant emails ,phone calls and web chat to agents still not arrived not even a delivery date, .Have now received e mail stating that no roll of foil tape in stock so have not completed order.Please think very carefully if you are going to order from this company as full of excuses. My advice to any builder ,contractor is use a different company,”

Helpful Report

Posted 2 years ago

“Very poor service and wouldn't recommend”

Helpful Report

Posted 2 years ago

Hi Joel, Thank you for your review. As mention in our previous product review response, if you had notified us of any issues that you had with damaged boards, we would have replaced them for you immediately. Unfortunately, plasterboard is very delicate and can get damaged on delivery easily. In most cases it is fine and there are no damages, however sometimes dings during loading and offloading can happen, and we try to minimise this as much as possible. Regards Insulation4less

Posted 2 years ago

“Ordered bricks after confirming availability,was advised delivery time of 2/3 weeks,I placed the order on that advice and made payment,I was then advised that they could not provide the bricks as they did not have them,I requested a refund ,3 days later I still await that refund, My point is I confirmed the availability of the bricks prior to making the order and if they did not have them WHY TAKE PAYMENT”

Helpful Report

Posted 2 years ago

“Very poor customer service, did not turn up on delivery date. Had to take a day off work the following week to take delivery. Was told numerous times they would call me back when I chased for an update and I heard nothing. Would not recommend.”

Helpful Report

Posted 2 years ago

Hi Iain, I do not think your review is very truthful. Delivery was scheduled for 09/06, you advised us that nobody would be at your delivery address on that date so you requested for it to be rescheduled to 10/06. We removed delivery for the 09/06 and we were fully booked for the 10th with no delivery slots available, so we rescheduled for Monday 13/06 which was the next earliest date we had available. We informed you of the new delivery date which as it turned out did not suit you either and you asked if it could go back on for the 9th, but unfortunately, that slot had since been filled and we could no longer schedule for the 9th. Your order was delivered on the 13th as advised and would have been delivered on the 9th as originally planned if you had not requested to change the date. At no point were there communication issues as each time we received information regarding your order we communicated this with you. We would not call or email you if we did not have information. Regards Insulation4less

Posted 2 years ago

Insulation4less is rated 4.6 based on 1,724 reviews