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Insulation4less Reviews

4.6 Rating 1,605 Reviews

89 %

of reviewers recommend Insulation4less

Company Reviews

Product Reviews

4.6

Based on 1,605 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Insulation4less:

Insulation4less Ltd (insulation4less.co.uk) is the UK's largest independent online insulation store. With the highest star rating in the UK, you know you're in good hands when you order with Insulation4less.

Visit Website

Phone:

02035826399

Email:

info@insulation4less.co.uk

Location:

3rd Floor 207 Regent Street,London
London
W1B3HH

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Insulation4less 5 star review on 21st January 2024

Michael Doublet

Insulation4less 5 star review on 25th March 2023

Insulation4less 5 star review on 25th March 2023

Insulation4less 5 star review on 25th March 2023

Insulation4less 5 star review on 15th February 2023

Insulation4less 5 star review on 18th November 2022

Insulation4less 5 star review on 1st October 2022

19

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from Stephen for all his hard work to get my material out to me in a speedy fashion. Stephen was able to get me my insulation in 3 days where every other company was quoting me 3 - 4 weeks. Great service and would recommend to anyone.”

Posted 6 years ago

“Terrible service. The order was over 2 weeks late and went through several delivery companies, none of which seemed to know what was going on. One sheet of celotex showed up one day and the other ten were somewhere else. I specifically called up to make sure the delivery would be available and was assured that it was. More than 2 weeks later and the entire job was held up due to this. Nightmare.”

Posted 1 year ago

“Poor communication seemed like it was to much effort to chase the delivery when rung but never turned up on day confirmed had to wait in all day which put back my job for the weekend then rearranged for another day didn’t turn up till last thing wouldn’t use again. Positive- products exactly what I ordered”

Posted 1 year ago

“Took over a month multiple emails several phone calls before order arrived Had to pay fitter for days lost due to this and delivery at £75 should have been way better for that While staff v polite completely ineffective and don’t sort out problems happy to just for couriers to get back to them Delivery eventually poor Had to be advised as to how to get off van as on a pallet and had no tools to facilitate separation Could have been far better packed as could first package”

Posted 1 year ago

Hi Sharon, We are very sorry that your order got delayed. There was an item on your order that was held up on supply and the depot held back on the whole order until that 1 item arrived back into stock. Our understanding is that your order has since been delivered, After we found out there was a delay we contacted the depot to get everything on your order delivered and leave off that 1 item until it came into stock. It is advised to all our customers that they should not organise tradesmen to be on-site until after your order has been delivered. This avoids any downtime that may occur if there are any delays with your order on delivery. We do also advise all our customers that you must have a way of means off loading when your order arrives. In most cases we can do this for you, but on some occasions this is not possible. This is why we request for all customers to have a way to assist in the off loading of your order when it arrives. Regards Insulation4less

Posted 1 year ago

“Very poor service and wouldn't recommend”

Posted 1 year ago

Hi Joel, Thank you for your review. As mention in our previous product review response, if you had notified us of any issues that you had with damaged boards, we would have replaced them for you immediately. Unfortunately, plasterboard is very delicate and can get damaged on delivery easily. In most cases it is fine and there are no damages, however sometimes dings during loading and offloading can happen, and we try to minimise this as much as possible. Regards Insulation4less

Posted 1 year ago

“Very poor customer service, did not turn up on delivery date. Had to take a day off work the following week to take delivery. Was told numerous times they would call me back when I chased for an update and I heard nothing. Would not recommend.”

Posted 1 year ago

Hi Iain, I do not think your review is very truthful. Delivery was scheduled for 09/06, you advised us that nobody would be at your delivery address on that date so you requested for it to be rescheduled to 10/06. We removed delivery for the 09/06 and we were fully booked for the 10th with no delivery slots available, so we rescheduled for Monday 13/06 which was the next earliest date we had available. We informed you of the new delivery date which as it turned out did not suit you either and you asked if it could go back on for the 9th, but unfortunately, that slot had since been filled and we could no longer schedule for the 9th. Your order was delivered on the 13th as advised and would have been delivered on the 9th as originally planned if you had not requested to change the date. At no point were there communication issues as each time we received information regarding your order we communicated this with you. We would not call or email you if we did not have information. Regards Insulation4less

Posted 1 year ago

“Item not received Customer service atrocious Would never order from them again”

Posted 1 year ago

Hi Karen, Sorry, your items were delivered to the incorrect address that was about 100 meters from your house. We have however been informed by the occupants at that address that you did pick up your order the following day. I would have to disagree with your comment about our customer service. They went above and beyond to try and locate your order and get it to you and rectify the delivery mishap. When they did locate your order we told you where it was and asked if you would like to collect it as it was just 100m away. You point-blank refused to collect your order which was fine and understandable, so we issued you with a full refund immediately. So it is interesting to find out you did collect your order before you posted this review and after your refund was issued. Regards Insulation4less

Posted 1 year ago

“I just purchased 20 sheets of celotex for my extension and they were by far the best priced. After making my order I was well informed when my order was going to arrive which was 3 days after ordering which I thought was very good. Overall very pleased I found these guys.”

Posted 5 years ago

“Asked to be delivered to main site but only deliver to payment address. Cost me 2 hours in work time to transfer to site”

Posted 3 months ago

“Bad service, all items out of stock after ordering and alternatives offered. Repeated phone calls had to be made to sort order. Delivery not turned up on correct day. Messages left to call back ignored. Delays on order, 7nhelpful staff. Altogether not a good experience.”

Posted 1 year ago

“Whole thing was disaster, saying one date for delivery, once you pay, different story. Just take money and wait whenever will delivery happen.”

Posted 1 year ago

“Got the delivery date wrong, didn’t keep me updated with this until I had to contact multiple times. Was also meant to receive a phone call from sales to add onto the order, never received a call back. Service could’ve been much better.”

Posted 1 year ago

Hi Callum, Thank you for your review. Sorry, your order did not arrive at the expected date. We did however reschedule your order for delivery and a few days later it did arrive. Unfortunately, we have no record of you requesting a call back to add items to your order. Kind regards Insulation4less

Posted 1 year ago

“I assumed the tape would be delivered at the same time as the celotex panels which I ordered at the same time and therefore would get free delivery. It was sent separately and I was charged £8 delivery of the tape. Why would I want tape before the panels? No common sense.”

Posted 1 year ago

“I purchased celatex insulation boards which where as advertised. Unfortunately I was given a delivery day and had someone there all day to take delivery. They never arrived and at 3 minutes to 5pm I received a message informing me it had been cancelled and giving another date. When I tried to ring the next day it proved impossible and the email messenger service you seem to use wouldn’t work on my phone it wanted a password etc. I sent an ordinary email to the manager of the delivery company asking for an estimated time of day and eventually received a reply. The lack of being able to just talk to someone as a last resort as with so many companies now days makes what should be a simple process VERY stressful, Your product might be very competitive but when paying someone for two days it’s not.”

Posted 1 year ago

“Why the low mark is that the simple order which was late was also the wrong thickness instead of 40 mm they delivered 60 m and cost me expense re contractors and never offered to compensate”

Posted 2 years ago

“Avoid unless you love hassle. I have placed my order 5 days ago.Today they told me some of the items were not in stock also they wanted to charge me £65+Vat for delivery despite me being eligable for free delivery on website. Now I am waiting for my refund that can take up to 7 working days. My project has been impacted due to poor handling of the order. Please dont do the same mistake as I did. Dont count pennies for poor company and order from reputable company.”

Posted 2 years ago

Hi Rashit, Thank you for your review. Unfortunately, for us to keep our delivery costs to a minimum we have to have strict requirements on road access for delivery. It seems that access to your property was too tight for our large lorries, which are the size of a double-decker bus. As a result of this, we would need to send your order on a smaller dedicated van which is more expensive and not our standard form of delivery. Hence the additional fee for delivery. We try to keep our deliveries as efficient as possible so that we can get all our deliveries done on time and also in a cost-effective manner. Our delivery processes have allowed us to keep our delivery costs down for our customers thus saving our customers money on their order. We try to offer a 1 size fits all for our customers online but in some cases where there is tight access, an additional fee is required to send your order on a smaller van. This 1 size fits all approach works 98% of the time. I hope this helps answer with your understanding of how our delivery process works and we are sorry we could not get our trucks into your property. Regards Insulation4less

Posted 2 years ago

“Excellent service. Goods received promptly and good price.”

Posted 2 years ago

“Excellent product, arrived when promised. Thought £50 delivery was a little expensive”

Posted 3 years ago

Thank you Anthony for your review. Glad to hear you were happy with our service as we pride ourselves on delivery times.

Posted 3 years ago

“Great service and quick delivery”

Posted 3 years ago

Thank you for your kind review

Posted 3 years ago

“Delivered Celotex quickly and with email updates, driver was nice very happy.”

Posted 3 years ago

Hi Dominic, thank you for your review. Glad to hear it was a 5 star service.

Posted 3 years ago

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Insulation4less is rated 4.6 based on 1,605 reviews