Insulation4less Reviews

Name: Insulation4less
Address: 3rd Floor 207 Regent Street,London, London
Rating: 4.57

4.6 Rating 1,608 Reviews

89 %

of reviewers recommend Insulation4less

4.6

Based on 1,608 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Insulation4less:

Insulation4less Ltd (insulation4less.co.uk) is the UK's largest independent online insulation store. With the highest star rating in the UK, you know you're in good hands when you order with Insulation4less.

Visit Website

Phone:

02035826399

Email:

info@insulation4less.co.uk

Location:

3rd Floor 207 Regent Street,London
London
W1B3HH

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Insulation4less 5 star review on 21st January 2024

Michael Doublet

Insulation4less 5 star review on 25th March 2023

John Stanford

Insulation4less 5 star review on 15th February 2023

Graham Griggs

Insulation4less 5 star review on 18th November 2022

Marc Newton

Insulation4less 5 star review on 1st October 2022

Tony Handley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wasnt happy. They didnt have stock what they advertised and advised me they can send me alternative if i wanted delivery. Then the items came 1 week later.”

Helpful Report

Posted 4 years ago

“Shocking service. I am now on my third promised date for delivery. I have had to cancel builders twice and was never contacted to let me know I would receive the order. I only found out when I called and asked where my order was. I will not be using insulation 4 less again and will dissuade any of my colleagues from doing so either”

Helpful Report

Posted 5 years ago

Hi Neil, I am very sorry to hear your order was delayed. Unfortunately there is such a huge demand for all Rockwool and glasswool products in the market today that the manufacturers simply cannot make the material quick enough. As a result when we get a delivery date from the manufacturer for these specific materials they do not really care if they deliver the material on time or not. Simply because they are so busy. We do our best to try and ensure that our customers material arrives on the agreed delivery date. However there are times when a delivery date is not met by the manufacturer and they do not inform us of the delay. We have taken steps with our suppliers to try improve their communication with us on such matters. Unfortunately this is an industry wide issue for these products and would like to apologise for the delay as I am sure this was very distressing for you. I note from your previous other 2 orders of similar products that they went smoothly and all was delivered on time. Regards Insulation4less

Posted 5 years ago

“You should call Insulation4more. They dont have what you buy. What they do is they try to find some cheap materials and you still have paid for good stuff. They changed delivery date 3 times, i was trying to save bit of money but my project was delayed 3 weeks...it did cost me double. Never buy to them🛑🛑🛑🛑👎👎”

Helpful Report

Posted 5 years ago

“A terrible experience. - Repeatedly given wrong delivery dates. - First delivery driver from this company drove past our house, before returning full to the depot to hand in his notice. - Second delivery driver, refused to wait 30sec for a car to be moved and unloaded 50 yards from our house, only to then park at the side of our house while he went for a 1/2 hour walk in the Nature reserve. - Half the Insulation delivered was old and soiled, and rejected by Building Control as was unbranded and probably old specification. - Finally got new insulation weeks after original order.”

Helpful Report

Posted 5 years ago

“Ordered insulation in good faith. They took payment then called to say one item would cost another £50 and the other items had a minimum order and offered a product that didn't meet the specs required. Was told a refund would be done by a specific day and needless to say I still don't have my £900 back yet!. Pretty useless bunch.”

Helpful Report

Posted 5 years ago

Hi Andrew, We are very sorry we were unable to fulfil your order. Kingspan have recently stopped making the product you bought and request now a minimum order of 1000m2 and did not inform us of the change. We offered you alternatives that were not of a lesser quality as you suggested. We offered you an alternative option so you could make an educated decision on how you would like to proceed. As you chose at that point to cancel your order we then informed you that your refund would be processed on Friday which is today. The refund was processed today as promised. Regards Insulation4less

Posted 5 years ago

“This company does not deliver full ordered quantity - perhaps that's the reason they price cheap - do not use them you will not get ALL your order”

Helpful Report

Posted 5 years ago

Hi Paul, Sorry to hear you are not satisfied with your delivery. I took the liberty this morning to speak with the sales person that was looking after your order and from what we can see from our warehouse is that all your rolls of insulation did in fact leave the warehouse on the day of delivery. We also have a signed delivery docket that was signed by one of your workers onsite. We try to inform our customers to fully satisfy themselves that what they have ordered is correct on the day of delivery. See part of the email sent to you on the 18th Jan "NOTE REGARDING DELIVERY: Please ensure there is a way of offloading your order from the delivery vehicle on-site (unless otherwise agreed with Insulation4Less). Always check your delivery is correct when it arrives before you unload and sign for your order. Please report any damage immediately to us by emailing deliveries@insulation4less.co.uk with a picture and description of any damage." It is almost impossible for us to rectify an issue after the goods have been signed for and accepted on site and in this case I believe it was your plumber who signed for the goods. If we were notified of an issue at the time of delivery we could have rectified this immediately by ensuring the driver counted what was delivered also. However as this issue was not reported to us until well into the following day and our system is showing the correct amount of product was loaded onto our truck and then delivered we can only assume something happened to the goods after it was delivered and accepted on site. I do wish there was more we could do to help but I feel that it seems that something happened to the insulation after it was delivered to site and this is the very reason why we ask our customers to ensure they are happy with what has been delivered. If you would like to discuss this further please feel free to email info@insulation4less.co.uk and address the email to me and I will personally look after you. Kind regards Johnpaul Insulation4less

Posted 5 years ago

“2 deliveries and both a disaster. Last one was abandoned in middle of road blocking it by delivery driver”

Helpful Report

Posted 5 years ago

Hi Andrew, Very sorry to see you had a bad experience with our delivery driver. You did however fail to acknowledge our customer service staff who on many occasions changed your delivery dates. In fact done so on 4 occasions and followed through on every request each time. Albeit the driver that delivered your order was not very helpful it is unfair to give a 1 star review when our customer service team worked tirelessly to ensure each delivery date change would happen and each time they done so you changed it again. It would have been nice to not only point out the flaws in the delivery service which you did but to then also acknowledge the hard work our customer service provided to you. As an fyi the delivery driver was suspended and thank you for pointing out to us his unhelpful behavior. Regards Insulation4less

Posted 5 years ago

“Insulation was damaged when it arrived”

Helpful Report

Posted 5 years ago

“Great purchase experience, unfortunately damaged item, still waiting, 1 month after delivery for a replacement.”

Helpful Report

Posted 6 years ago

“The wrong plasterboard was delivered. I ordered sound shield but standard Board was delivered.”

Helpful Report

Posted 6 years ago

“Plasterboard arrived badly damaged on the sides insulation took 2 - 3 weeks later. Not using again”

Helpful Report

Posted 6 years ago

Hi Neil, Thank you for your review and sorry that your plasterboard was slightly damaged on the edges. We do advise our customers to check all products before signing the delivery docket and unloading the products off the delivery truck. Also its important to ensure that products like plasterboard are not damaged on arrival. Due to plasterboard being fragile, knocks and bangs can happen during the transportation process. If you had of notified us that some of the boards were damaged we would have exchanged them for you immediately. We would much rather you notified us of the issue at that time to give us the opportunity to correct the issue. Sorry also it took 2 weeks to get your Celotex insulation to you however this is an issue with Celotex and other similar PIR manufacturers. There is a worldwide shortage on the chemical MDI that makes PIR insulation and companies like Celotex are not making as much insulation as to what they need to keep up with demand. As a result Celotex orders that are received are put into an allocation queue and the lead time is 2 - 3 weeks. This is something that is out of our control until production comes back to normal. We do also have a notification within the checkout process on our website notifying all customers of this extended lead time. Regards Insulation4less

Posted 6 years ago

Insulation4less is rated 4.6 based on 1,608 reviews