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Insulation4less Reviews

4.6 Rating 1,603 Reviews

89 %

of reviewers recommend Insulation4less

Company Reviews

Product Reviews

4.6

Based on 1,603 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Insulation4less:

Insulation4less Ltd (insulation4less.co.uk) is the UK's largest independent online insulation store. With the highest star rating in the UK, you know you're in good hands when you order with Insulation4less.

Visit Website

Phone:

02035826399

Email:

info@insulation4less.co.uk

Location:

3rd Floor 207 Regent Street,London
London
W1B3HH

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Insulation4less 5 star review on 21st January 2024

Michael Doublet

Insulation4less 5 star review on 25th March 2023

Insulation4less 5 star review on 25th March 2023

Insulation4less 5 star review on 25th March 2023

Insulation4less 5 star review on 15th February 2023

Insulation4less 5 star review on 18th November 2022

Insulation4less 5 star review on 1st October 2022

19

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good value but Having had delivery issues with another supplier, I spoke with Ins4less on phone before order then I noted need for small lorry on order then I sent email with precise instructions to avoid low bridges then I followed up with call an was assured instructions had been passed to depot. Delivery rang in the morning: no delivery instructions had been given to them and it was on v.big lorry! Luckily I was able to send info them direct and all was delivered OK. YOU GUYS NEED TO COMMUNICATE!”

Posted 2 weeks ago

Thank you for your review and feedback. We have looked into this and can see that all the information provided by you in regards to delivery was sent to the depot, in writing, by our Customer Service team, we have asked the depot to look into why this was not relayed correctly to the transport team. Our apologies for any inconvenience caused.

Posted 1 week ago

“The jolly delivery man went above and beyond to be of assistance and could have not have been helpful unless he fit the insulation himself. The receptionists were also extremely efficient, answering quickly and dealing with any queries promptly. A star was lost because an email l sent was not answered which is a shame because otherwise the transaction was flawless. I would definitely recommend this company and will use them in the future.”

Posted 2 months ago

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Posted 1 month ago

“Tried hard to correct an error in actual availability over computer stock. Unfortunately it caused a bit of confusion but good service never the less.”

Posted 2 months ago

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Posted 1 month ago

“Really happy with the insulation, happy with the price, disappointed with delivery/customer service. Ordered on 14th December, told I'd receive it 3rd January, waited around all day, no delivery. When I checked about the delivery, was told due to stock issues delivery would be on the 5th. Customer service didn't even attempt to check if delivery team could do an AM delivery on the 5th to meet my availability. Finally received delivery AM on the 8th. Not at all impressed with the customer service.”

Posted 2 months ago

“Great product easy to use, handles better than traditional fibreglass insulation.”

Posted 2 months ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 2 months ago

“Easy to handle and cut with minimal mess and respiration dust.”

Posted 3 months ago

“The product arrived on time and the driver was very helpful. However it appeared that my email message regarding the fact that I have a zebra crossing outside my house with no off street parking had not been forwarded to him. As a result I had to wheel the packs of insulation from a side street to my front door.”

Posted 4 months ago

“some of the boards were banana-shaped instead of perfectly flat. Apart from that a reasonably priced product and excllent communication re delivery”

Posted 4 months ago

“Goods arrived as described. Prompt delivery. Helpful delivery driver”

Posted 4 months ago

Hello Donald, Thank you, for sharing your positive experience with us! We're thrilled to hear that your goods arrived as described and that our delivery was prompt. Our team values customer satisfaction, and we're glad that our delivery driver was able to assist you. We appreciate your support! 🚚📦😊

Posted 4 months ago

“Ordered 13 rolls, got 12 dry ones and one which was soaking wet and still cannot be used 3 weeks later. Would highly recommend comparing price per sq/m or checking area of each roll, as price differences can mask what you actually get. Quality of insulation (when dry) is fine, just a shame one is unusable - there is no way this would not have been known when loading or unloading the lorry, it is absolutely sodden.”

Posted 5 months ago

“Hi good prices. Always late on delivery? Many thanks Cliff”

Posted 5 months ago

“Good price, some flexibility on delivery date required, but then good delivery”

Posted 5 months ago

Hi Uwe, thank you for sharing your feedback with us. We're glad to hear that you found our pricing appealing. We understand that sometimes flexibility with delivery dates is important, and we appreciate your patience in this matter and hope to serve you again in the future.

Posted 4 months ago

“Good product range and good service.”

Posted 5 months ago

Thank you, Nigel, for choosing our products and services. Your positive feedback about our product range and service means a lot to us. We look forward to serving you again soon! 🙌

Posted 4 months ago

“Fairly easy to order on line and the product arrived on the day promised”

Posted 5 months ago

“The only thing I was dissatisfied with was in the middle of my order were old damaged boards. You state the order should be inspected on delivery but not so easy to do, and the damaged boards were in the middle. Where it was not obvious until the order was unwrap to move to area I was using them. I thought that the price was good and I had ordered more than I needed as I was also cutting them to fit joist I was able to use most of the damaged boards.”

Posted 7 months ago

“Product was spot on and exactly as we ordered. Delivery was fantastic as the delivery guy was more than helpful when dropping insulation off. Would definitely use this company again”

Posted 10 months ago

Isabel, thank you so much for sharing your positive experience! We're pleased to hear that your order met your expectations, and our delivery team was helpful. Customer satisfaction is our ultimate goal, and your kind words motivate us to keep delivering excellence. Thanks again!

Posted 6 months ago

“Great sales and help. Usually great tracking (even though it says it’s always 41 minutes away) of delivery but this time all was going well then had a text saying I was next delivery then another text saying the order had been cancelled. I thought I would wait for any further info before ringing. I left the property. Then about an hour later I got a call from the driver saying he was outside with the delivery. I was 5 mins away so headed there but a neighbour had fortunately helped the driver. I think there might be something wrong with the tracking app!!”

Posted 1 year ago

“Good price and efficient service. I didn't like being asked to buy insurance just in case the product is damaged in transit - how is that my problem? Suggest they review and insure that risk themselves.,”

Posted 1 year ago

“The products were good despite one being damaged as it did not impact on the job. Delivery issues were sorted after some phone calls so product arrived in good time.”

Posted 1 year ago

Thank you for taking the time to share your feedback with us. We're glad to hear that overall, you were satisfied with the quality of our products, despite one of them being damaged. We're pleased to know that our customer service team was able to assist you in resolving the delivery issues, ensuring that the product still arrived in a timely manner. We appreciate your patience. We value your business and want to ensure your complete satisfaction.

Posted 8 months ago

“Insulation was competitively priced & the order process was smooth. The items were dispatched relatively quickly and the driver was very pleasant & helpful. Only slight criticism is it would have been handy to have a rough time slot rather than just a day. As it turned out he arrived at 0800 so I didn't have to wait around.”

Posted 1 year ago

Thank you for sharing your experience with us! We're glad to hear that our competitively priced insulation and smooth order process met your expectations. It's fantastic that the items were dispatched quickly and that our driver was pleasant and helpful during the delivery. We apologize for not providing a rough time slot, and we appreciate your feedback. We're pleased that the driver arrived at 0800, saving you from unnecessary waiting. Thank you for your support, and we hope to have the chance to serve you again in the future!

Posted 8 months ago

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Insulation4less is rated 4.6 based on 1,603 reviews