Insulation4less Reviews

Name: Insulation4less
Address: 3rd Floor 207 Regent Street,London, London
Rating: 4.56

4.6 Rating 1,677 Reviews

89 %

of reviewers recommend Insulation4less

4.6

Based on 1,677 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Insulation4less:

Insulation4less Ltd (insulation4less.co.uk) is the UK's largest independent online insulation store. With the highest star rating in the UK, you know you're in good hands when you order with Insulation4less.

Visit Website

Phone:

02035826399

Email:

info@insulation4less.co.uk

Location:

3rd Floor 207 Regent Street,London
London
W1B3HH

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Insulation4less 5 star review on 21st January 2024

Michael Doublet

Insulation4less 5 star review on 25th March 2023

John Stanford

Insulation4less 5 star review on 15th February 2023

Graham Griggs

Insulation4less 5 star review on 18th November 2022

Marc Newton

Insulation4less 5 star review on 1st October 2022

Tony Handley

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really impressed with the delivery driver who was very helpful! Product was well wrapped and easy to use just as I’d hoped. not as cheap as insulation rolls but much easier to handle and more importantly easier to move should future access be required.”

Helpful Report

Posted 2 years ago

Hey Tony, thanks alot! We're glad he was able to help make your experience a good one. I'm also happy to hear that you found the product easy to use and that it met your expectations. Thank you for choosing Insulation4less and we hope you'll be back with us again in the future!

Posted 2 years ago

“Fair price and prompt delivery.”

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Posted 3 days ago

“Really easy to order, fast delivery, as advertised. Great!”

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Posted 6 days ago

“Very quick service”

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Posted 1 week ago

“Our recent purchase of boards were not the same brand and standard as our previous purchase, and paid the same price.”

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Posted 1 week ago

“Ordered Celotex, received alternatives after specifying not to swap. No response to my emails”

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Posted 1 week ago

Hi Joshua, thank you for your feedback. We are sorry you have experienced issues with your order. Our Customer Service Manager has now been in touch directly to discuss this further with you.

Posted 1 week ago

“Insulation is good, smooth finish etc. I didn't realise it was 'stepped' but thats ok. Six or so pieces had edge damage, I can work round this but could be problem if material is on show and little to spare. Board sizes are 1247 x 595 not 1250 by 600, again I will be ok but... Delivery chappy was ( thankfully ) persistant and did good job.”

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Posted 2 weeks ago

“Great service. Delivery driver very helpful. Pricing good.”

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Posted 2 weeks ago

“Bought Celotex PL4025 and dot and dab mix. Cut and fixed to a single skin pantry wall which kept getting damp. Noticeable difference straight away. The wall has stopped drawing the moisture out of the air at cold temperatures. Allowed me to shelve and make better use of the pantry. Only needed 2 boards but delivered on time and with no damage.”

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Posted 2 weeks ago

“This company is first class. Insulation very good quality. Delivered fast. House is lovely and warm.”

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Posted 2 weeks ago

“Items were delivered before the delivery date 100% would use this company again.”

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Posted 3 weeks ago

“Excellent service”

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Posted 3 weeks ago

“The real honest review is that at first you delivered the wrong product; but hey mistakes happen its what you do to get over it; and in this case you efficiently rectified the error and life moved on”

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Posted 4 weeks ago

“Great service and excellent value for money. Delivery was very quick and items exactly as ordered. Will definitely use again.”

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Posted 1 month ago

“Very good service coupled with a reasonable price and the goods arrived on time and in perfect condition, would recommend this company to anyone.”

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Posted 1 month ago

“Due to a mix up with the architect I ordered 150mm celotex I got in touch to see if it could be changed for 100mm I sent photos of the product to show it was in good condition but that was over a week ago, I need to order some more materials but am reluctant to do so until I get a response from you ,not very impressed at the moment.”

Helpful Report

Posted 1 month ago

Hi Stephen, thank you for your review & feedback. We can see that the return of the 150mm boards is in process and our sales team has been in touch regarding getting the 100mm boards ordered and out to you shortly. We apologies that this is taking some time. Returns must be co-ordinated with local depots and it sometimes takes time to book in space on a vehicle.

Posted 1 month ago

“Well recommend good delivery and cheap very good service”

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Posted 1 month ago

“Delivered a day earlier than planned, but looking I was in. Great quality insulation with no damages. I did order celotex but received a Recitel - no a massive issue as both have same U Value”

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Posted 1 month ago

“Great service, sorted out access issues to ensure delivery was made on time without any assues. Would use again.”

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Posted 1 month ago

“Arrived broken, wet and late.”

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Posted 1 month ago

Our delivery timeframes are estimated and we are sorry that your order was delivered outside of this by one working day. While the majority of orders are delivered within these times, we cannot make a guarantee on this due to possible transport issues outside of our control. In regards to the damage you have mentioned, we have no record of you reporting this to us and our Customer Service Manager has contacted you directly for further details but we have not received a response. If goods arrive damaged, we have a robust system in place to ensure items are replaced as quickly as possible. However, if we are not made aware of damages, we cannot provide any assistance.

Posted 1 month ago

“placed an order for a customer of mine - he had ordered wrong goods and for the past 4wks ive tried to obtain a returns note and keep getting no reply from their returns department”

Helpful Report

Posted 1 month ago

Hi Elaine, We are sorry for the issue you have encountered while requesting a return. Our returns department have now contacted you via email and we can advise that unfortunately, your communication to the team appears to have been blocked and sent to spam. Our apologies for the inconvenience.

Posted 1 month ago

Insulation4less is rated 4.6 based on 1,677 reviews