Insulation4less Reviews

Name: Insulation4less
Address: 3rd Floor 207 Regent Street,London, London
Rating: 4.54

4.5 Rating 1,778 Reviews

88 %

of reviewers recommend Insulation4less

4.5

Based on 1,778 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Insulation4less:

Insulation4less Ltd (insulation4less.co.uk) is the UK's largest independent online insulation store. With the highest star rating in the UK, you know you're in good hands when you order with Insulation4less.

Visit Website

Phone:

02035826399

Email:

info@insulation4less.co.uk

Location:

3rd Floor 207 Regent Street,London
London
W1B3HH

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Insulation4less 5 star review on 12th October 2025

Stephan Pasiewicz

Insulation4less 5 star review on 25th March 2025

PAUL DAVIES

Insulation4less 5 star review on 3rd January 2025

Jayne Bunting

Anonymous

Anonymous // 01/01/2019

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“Really impressed with the delivery driver who was very helpful! Product was well wrapped and easy to use just as I’d hoped. not as cheap as insulation rolls but much easier to handle and more importantly easier to move should future access be required.”

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Posted 4 years ago

Hey Tony, thanks alot! We're glad he was able to help make your experience a good one. I'm also happy to hear that you found the product easy to use and that it met your expectations. Thank you for choosing Insulation4less and we hope you'll be back with us again in the future!

Posted 3 years ago

“The product was of high quality and arrived in perfect condition”

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Posted 6 days ago

“Great product with excellent customer service. Quick delivery Thank you”

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Posted 1 week ago

“Grreat stuff, good price but deilivery OTT expensive”

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Posted 2 weeks ago

“From initial contact to recieving the boards brilliant service. Great product, great service.”

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Posted 2 weeks ago

“I ordered the Celotex 40mm TB4040 (2.4m x 1.2m) from Insulation4less and couldn’t be happier with the whole experience. The boards arrived in perfect condition, well‑packaged, and exactly as described. Celotex has always been a reliable choice for thermal performance, and these sheets were no exception — lightweight, easy to cut cleanly, and ideal for tightening up cold spots. What really stood out was the smooth ordering process and quick delivery. Communication was clear throughout, and the pricing was very competitive compared to other suppliers. The product quality, combined with the hassle‑free service, made this a genuinely positive purchase. Highly recommended for anyone needing dependable insulation at a great price.”

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Posted 3 weeks ago

“Delivery was exactly as stated for which I paid £75 for one role of insulation pricey I thought. Then I recieved an email telling me if delivery failed you would charge £50 to £200 I think the amounts are correct. That really annoyed me on topmof the £70 of so you had already charged me. Never before have I recieved an email from a company threatening me with that. I would never buy from you agsin because of it.”

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Posted 3 weeks ago

Sincere apologies for the tone of our delivery update Hi there, thank you for sharing this feedback. First, I’m glad to hear your order arrived exactly as scheduled, but I am truly sorry that our delivery message left such a bad taste in your mouth. I hear you, getting a message about extra fees when you’ve already paid for delivery feels like a 'hidden catch.' That was never our intention. Because insulation is so bulky and heavy, the specialist couriers we use charge us heavily for 'failed' deliveries where they have to take the product back to a hub and return the next day. We send that alert to try and protect our customers from those surprise third party charges, but we clearly missed the mark on the 'friendly' scale and made it sound like a threat instead. We’re actually in the process of rewriting those notifications right now to make sure they sound more helpful and less 'scary' thanks to feedback like yours. We’d love the chance to win you back in the future with a much smoother (and friendlier) experience. Best regards, The I4L Group Team

Posted 3 weeks ago

“Worst customer service ever claimed I had items I had not only buckled when showed the cctv complete joke blamed everyone but themselves”

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Posted 3 weeks ago

Hi Andrew, Thank you for sharing your feedback. We sincerely apologize for the stress and frustration this delivery caused you. While we rely on our courier partners to provide accurate information, it’s clear that their report was incorrect in this instance. We are grateful you were able to provide the footage to help us resolve this, as it allowed us to hold the right parties accountable. We're constantly working to improve our delivery standards and regret that we fell short of your expectations this time. Regards Insulation4less

Posted 3 weeks ago

“Very happy with insulation 4less, good prices great comms with great delivery. What more can you ask”

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Posted 4 weeks ago

“Good prices. Great delivery.”

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Posted 1 month ago

“Excellent service, delivery etc… easy transaction and good quality product.”

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Posted 1 month ago

“Great product very happy with it”

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Posted 1 month ago

“Great product that was delivered on time. Product was exactly as sold and requested.”

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Posted 1 month ago

“We were rather disappointed to find that when the 90mm were delivered only 3 of them were in plastic. All the rest were single and in various states of disrepair. Some were scuffed, some had dirty sides. We felt that to have had 9 sheets unwrapped seemed a little excessive. However, other than this the service was very good”

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Posted 1 month ago

“Exactly what we wanted, reasonably priced.”

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Posted 1 month ago

“I’m very happy with products, but not happy myself and driver had to take off van all products manually, there were two van loads, we expected a forklift or hyab on a lorry, even had a notification a 26 ton vehicle would be unloading. So cleared space, removed a front fence to allow ease of delivery. I felt totally sorry for driver. The company should not assume a large delivery is going to a building site that has forklifts to offload. Whoever arranges deliveries, look up address on google maps, if it’s a single bungalow and not a building site. Allow for proper delivery vehicle and stop treating drivers like they worth less than minimum wage. Petrol, time loading and then unloading by hand about 24 bags adhesive, insulated plasterboard that was stacked to near ceiling 8x4 sheets and 20 odd sheets of 8x4 normal plasterboard.”

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Posted 1 month ago

“Good team, good price, good driver, good product.”

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Posted 1 month ago

“Excellent price and prompt delivery.”

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Posted 2 months ago

“Extremely poor service, broken promises, and no accountability I ordered insulation boards from this company after being clearly told that orders placed before 11am would be delivered the next day if I paid an £80 delivery charge. I placed my order at 10am and paid the extra fee. The delivery did not arrive the next day. I had builders on site who were paid but unable to work. After calling the company, I was told they were checking with the depot and that delivery would arrive by the end of the day. It did not. The same thing happened on day two — no delivery and more money lost in labour costs. On day three, I was told the order would be dispatched within 90 minutes. Once again, nothing arrived. The delivery finally arrived six days later. Even the delivery driver was surprised, stating the depot is very close to my property. When I later needed to return boards (which I accept was my error), I was informed I had to buy replacements first and then request a return. Two days later I was told the return would only be accepted with a 20% restocking fee, and I would also need to pay return delivery. In total, I spent over £500 on materials and incurred additional costs paying builders for several days due to the company’s failure to meet its delivery promise. I requested compensation and received no response. This is one of the worst customer service experiences I have had. I would strongly advise others to avoid this company.”

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Posted 2 months ago

Dear Flavio, Thank you for sharing your feedback. We sincerely apologize for the delay in your delivery and the resulting frustration and impact on your project timeline. This was purely down to a simple error with the depot putting the wrong date in the system for delivery. We acknowledge that we failed to meet the next day delivery promise on this occasion. While we know it cannot recover the cost of your builders time, we can confirm that your next day delivery fee was fully refunded as soon as the delay was identified. Regarding the return of materials, our records show that some incorrect items were unfortunately ordered in error at the time of purchase. To resolve this, we assisted you in placing a new order for the correct boards. When arranging the return of the original items, we found that the haulage cost for a collection of the incorrect items would have exceeded the value of the products themselves. In an effort to save you money, we suggested a private sale or a self return to the depot, which you decided on a self return. The 20% restocking fee is a standard requirement from the depot for all returns. We apologize if this, combined with the administrative closing of your ticket after 48 hours of no response, felt like a lack of accountability. We would like the opportunity to discuss your experience further. Please reach out to us directly at by email or phone so we can address this with you personally. Best regards, Insulation4less

Posted 2 months ago

“The process of ordering was straightforward and efficient and the product is exactly as expected but the best part of the service was the delivery which was organised to suit my tenant with a van that could get to the property and a driver who helpfully brought everything inside. Thank you!”

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Posted 2 months ago

“Good quality insulation arrived on time.”

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Posted 2 months ago

Insulation4less is rated 4.5 based on 1,778 reviews