Insulation4less Reviews

Name: Insulation4less
Address: 3rd Floor 207 Regent Street,London, London
Rating: 4.53

4.5 Rating 1,813 Reviews

88 %

of reviewers recommend Insulation4less

4.5

Based on 1,813 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email

About Insulation4less:

Insulation4less Ltd (insulation4less.co.uk) is the UK's largest independent online insulation store. With the highest star rating in the UK, you know you're in good hands when you order with Insulation4less.

Visit Website

Phone:

02035826399

Email:

info@insulation4less.co.uk

Location:

3rd Floor 207 Regent Street,London
London
W1B3HH

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Insulation4less 5 star review on 12th October 2025

Stephan Pasiewicz

Insulation4less 5 star review on 25th March 2025

PAUL DAVIES

Insulation4less 5 star review on 3rd January 2025

Jayne Bunting

Anonymous

Anonymous // 01/01/2019

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“Really impressed with the delivery driver who was very helpful! Product was well wrapped and easy to use just as I’d hoped. not as cheap as insulation rolls but much easier to handle and more importantly easier to move should future access be required.”

Helpful Report

Posted 4 years ago

Hey Tony, thanks alot! We're glad he was able to help make your experience a good one. I'm also happy to hear that you found the product easy to use and that it met your expectations. Thank you for choosing Insulation4less and we hope you'll be back with us again in the future!

Posted 4 years ago

“The product ordered has never been delivered. In spite of specifically requesting no substitutes i was shipped an unmarked product which was the wrong size. Finally over a week later having had to send photographs to prove it was the wrong size I received the correct size but still not the manufacturer I ordered.”

Helpful Report

Posted 1 day ago

Hi Garry, Thank you for your feedback. We would firstly like to clarify that the boards originally supplied were genuine Celotex products. Following recent branding changes by Celotex to the SopraTherm range, some boards no longer carry the traditional markings, which may have caused some confusion. However, we acknowledge that an error occurred during the picking and loading process, which resulted in boards of the incorrect thickness being delivered. As our warehouse records indicated that the correct boards had been dispatched, we requested photographs to help us investigate and verify the discrepancy. Once we received these, we were able to confirm the error and arrange for the correct boards to be supplied. We sincerely apologise for the inconvenience this caused. While we appreciate the frustration involved, it is important that we verify any reported discrepancies before arranging replacements, particularly once goods have been accepted and unloaded. Had the discrepancy been identified at the point of delivery, the incorrect boards could have been refused and replacements arranged immediately. We appreciate your patience while we investigated and resolved the issue.

Posted 22 hours ago

“Horrendous customer service. Attempted to charge me a "redelivery charge" after they failed to deliver my product the first time round. Then proceeded to refuse a full refund forcing me to activate a chargeback through my bank.”

Helpful Report

Posted 1 day ago

Hi, Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Unfortunately, the original delivery could not be completed due to access difficulties at the delivery location. Following discussions with our delivery partner, we agreed to waive the failed delivery charge and arrange a further delivery attempt at no additional cost to you. However, you subsequently decided to cancel the order, and we processed a full refund as requested. We appreciate the inconvenience caused and regret that we were unable to complete your order successfully. We did make every effort to find a reasonable solution, including absorbing the additional delivery costs, but ultimately respected your decision to cancel and refunded you in full.

Posted 22 hours ago

“Can't complain. The foil tape turned up quickly and was easy to use.”

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Posted 5 days ago

“Purchased two roof windows, prompt delivery but unfortunately one was damaged in transit, these things happen but the measure of a good company is how they respond and resolve the issue. I would just like to say that the service was fantastic, New window sent out and received within 4 days of notifying customer services, would definitely recommend and use again, pricing is very competitive also, thank you.”

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Posted 3 weeks ago

“Very good stuff”

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Posted 1 month ago

“All very good all delivered intact and on time.... also driver was very polite and efficient”

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Posted 1 month ago

“Whilst the products they delivered did the job, the customer service certainly didn’t. Make sure you’re never in a position to return any goods as their 25% ‘restocking charge’ and absurd collection fees will likely put you out of pocket instead of getting any sort of monetary refund.”

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Posted 1 month ago

“Second time ordering from this company. Good both times”

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Posted 1 month ago

“Ordered a product and stated I don’t want an alternative as part of the purchase process yet to still be contacted after purchased asking it if I wanted an alternative. Delays and wasted time on a project unnecessarily”

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Posted 1 month ago

“well done you guys”

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Posted 2 months ago

“Great product did the job”

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Posted 2 months ago

“Use this company many time Good prices building supply companies can’t match them Delivery on time and easy to deal with Thank you”

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Posted 3 months ago

“Ordered an exchange for a damaged board. Apparently the driver said there was no access. But once i pointed out i was in the front garden all day and no one attempted to deliver changed his story to tried to call me but i didnt answer the phone.”

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Posted 4 months ago

“First class company. Very competitive prices and prompt delivery service. Will definitely use again🤙”

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Posted 4 months ago

“Excellent company . I purchased some loft insulation from them because their prices were brilliant even with the delivery charge included. The delivery driver was very good really friendly and very helpful. I also found out the do a lot more then loft insulation. Very pleased with the experience I had with this company.”

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Posted 5 months ago

“Great price, great delivery, great service”

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Posted 5 months ago

“Was waiting 2 weeks for delivery not recommend”

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Posted 5 months ago

“Despite the current shortages Insulation4less swapped suppliers and shipped to me direct achieving a critical deadline for a total kitchen refurbishment. Thank you for customer service and lateral thinking .”

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Posted 5 months ago

“Delivery time was estimated at 10 days but my insulation arrived after just 4 or 5, so well done there. The Rockwool blocks were easily cut to fit awkward areas and didn't make too much dust so are good to work with.”

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Posted 5 months ago

“Very pleased with the prompt delivery of my Celotex insulated boards. With a wide variety of insulation materials with appropriate fixtures at reasonable prices. Friendly easy to use web site I would like to recommend insulation 4less as one stop for all your insulation materials.”

Helpful Report

Posted 6 months ago

Insulation4less is rated 4.5 based on 1,813 reviews