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Insulation4less Reviews

4.6 Rating 1,608 Reviews

89 %

of reviewers recommend Insulation4less

Company Reviews

Product Reviews

4.6

Based on 1,608 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Insulation4less:

Insulation4less Ltd (insulation4less.co.uk) is the UK's largest independent online insulation store. With the highest star rating in the UK, you know you're in good hands when you order with Insulation4less.

Visit Website

Phone:

02035826399

Email:

info@insulation4less.co.uk

Location:

3rd Floor 207 Regent Street,London
London
W1B3HH

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Insulation4less 5 star review on 21st January 2024

Michael Doublet

Insulation4less 5 star review on 25th March 2023

Insulation4less 5 star review on 25th March 2023

Insulation4less 5 star review on 25th March 2023

Insulation4less 5 star review on 15th February 2023

Insulation4less 5 star review on 18th November 2022

Insulation4less 5 star review on 1st October 2022

19

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Proactive communication could have been a lot better. Missed expected delivery date, didn't let me know so I turned up to install to find insulation not there. Very helpful when I called them. Delivery turned up next week but products delivered were not Celotex as ordered but another brand. This was not discussed with me in advance. I turned up to install it to find it was a different brand, and having already wasted one trip to site I had to install it although I wasn't very happy with the quality. I know there were supply issues, but talk to customers and discuss what's going on and you'll keep them much happier.”

Posted 3 years ago

“Product was fine, but they only delivered 7 out of twelve boards. Not much use when they say the others will arrive a week later. Had to pay someone else much more for next day delivery to do the job.”

Posted 3 years ago

“Product was as described and at a reasonable price but i had to chase delivery which did not arrive when it was supposed to. So i had to go and collect it myself making 2 journeys”

Posted 3 years ago

“Good fast service but items (celotex) I purchased was substituted for another brand. I was assured it was the same specification, but slightly annoying all the same.”

Posted 3 years ago

“Whilst the ordering process and support received was excellent and the price very competitive, the boards when they arrived were all damaged.”

Posted 3 years ago

“I ordered Celotex and they sent me some other branded product. Customer service for delivery was good which is why its 3* and not 1* for sending an inferior product.”

Posted 3 years ago

“The product and ordering online was fine,was impressed with the tracking so I could keep an eye on what time it was being delivered.As I was not at address I was able to track and get there a few minutes before delivery,shame when the driver opened truck up it was not on the vehicle,he rang the dispatch office. He was told to clear it off his hand held device for delivery details,I was expecting a call just to apologize and a re-delivery date.Never got one untill the next day off another driver to say he was outside the address to deliver goods.Driver was very good and helpfull, I was just a little annoyed that there was no contact before hand to arrange time/day ect.I was satisfied with the goods though so not all bad and i would use again.”

Posted 3 years ago

“the goods were fine and there was clear communication from the central office however the driver made absolutely no attempt to maintain distance and insisted I sign for the delivery, (using his pen). I am in a vulnerable group and am shielding, I told him to maintain two metres distance but he ignored me. He needs raining”

Posted 3 years ago

“though service and delivery was efficient and at a good price, the boards were all slightly damaged,and as they are going to visible this was not good, I also enquired about painting them with emulsion I was told they could not be painted, if they are first treated with an acid etching fluid they will take an emulsion paint,this may be of use if you get the same question. roger gardiner.”

Posted 3 years ago

“No returns of products even though I wanted to order more of another so delivery truck wasnt wasting a trip”

Posted 3 years ago

“I think for no fault of Insulation4Less we were delivered short and the driver had no documents. The process of trying to resolve this has been over long, even given the current Covid circumstances. The excellent prices have been somewhat overshadowed”

Posted 4 years ago

“Took my money but did not have product, refund not instant”

Posted 4 years ago

“You cancelled order so can’t rate you another company full of promises but you shouldn’t advertise items you can’t deliver”

Posted 4 years ago

“Delivery was very quick, quintherm boards and metallic tape were excellent, however knauf earthwool rolls were delivered soaking wet and needed drying before use. Very inconvenient.”

Posted 4 years ago

“Hi order ref 100031249 just to say my order couldn't be delivered so opted for refund still waiting after 7 working days Regards Lynette davies”

Posted 4 years ago

“We ended up with balytherm...it is not as good as cellotex as insulation tape doesn't stick to it. Still was better than nothing, so thank you for finding an alternative in these difficult times.”

Posted 4 years ago

“I have yet to receive my VAT receipt”

Posted 4 years ago

Hi Lynsander, Your invoice was emailed to you on the 26th November to the email address that is associated with your order. You might want to have a look in your spam folder. If you still cannot find it please let us know and we can resend it. Regards Insulation4less

Posted 4 years ago

“Perfect product for what I needed after seeing the sample however over £60 delivery charge on a full sized single roll? No matter how good it is, it rules the product out for me🙁”

Posted 4 years ago

“No problem with the Celotex. Didn’t like being offered a cheaper alternative and being informed it was the same price.”

Posted 4 years ago

“Can't fault them on materials and price- however, I specifically checked that delivery could be made directly to my house in a rural location, making it clear that large vehicles wouldn't be able to access it down the single track lane. I was assured that the xoyrier would use a smallet vehicle. Lo and behold, a phone call from a delivery driver in an articulated lorry who couldn't get closer than 3 miles away... if you are in a similar situation to me, be ready to somehow have to go and collect a bulky load from somewhere!!”

Posted 4 years ago

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Insulation4less is rated 4.6 based on 1,608 reviews