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Insulation4less Reviews

4.6 Rating 1,608 Reviews

89 %

of reviewers recommend Insulation4less

Company Reviews

Product Reviews

4.6

Based on 1,608 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Insulation4less:

Insulation4less Ltd (insulation4less.co.uk) is the UK's largest independent online insulation store. With the highest star rating in the UK, you know you're in good hands when you order with Insulation4less.

Visit Website

Phone:

02035826399

Email:

info@insulation4less.co.uk

Location:

3rd Floor 207 Regent Street,London
London
W1B3HH

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Insulation4less 5 star review on 21st January 2024

Michael Doublet

Insulation4less 5 star review on 25th March 2023

Insulation4less 5 star review on 25th March 2023

Insulation4less 5 star review on 25th March 2023

Insulation4less 5 star review on 15th February 2023

Insulation4less 5 star review on 18th November 2022

Insulation4less 5 star review on 1st October 2022

19

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had two problems with this tape; firstly it would be far better if it was self adhesive, secondly the paper pert of the tape will bubble up when painted if it close to the surface on the edge after plastering with board fill. Other than these two issues it functions well as an edge forming strip.”

Posted 1 year ago

“Several sheets were broken, the edges were crumbling. These looked like old stock, possibly old stock that had been previously been returned.”

Posted 1 year ago

“Great product. Delivery was late but all good”

Posted 2 years ago

"Hello Mr Hugues, Thank you for your review of our product. I apologize for any inconvenience caused by the delay in your order. Please don't hesitate to reach out to us again in the future if you have any questions or concerns. Thank you, Insulation4less"

Posted 1 year ago

“Disappointed that didn’t deliver to isle of wight had to sort out mainland delivery address asked for notification of time for delivery as had to arrange ferry no time given … driver rang whilst on ferry stating wanted to drop off …. Had to arrange with driver collection from Southampton depot …. Transpires depot was supplier of insulation which was closer to ferry terminal and I could have just collected as I did anyway but had to pay delivery £75 instead …, disappointing the lack of communication or forethought as I could not of made situation any clearer or rung any more times”

Posted 2 years ago

“Had issues with delivery. I was given a delivery date and advised, via e.mail, that I was not in on that day. I had no response so rang in and was told I would be advised of the delivery when known. I then received an e.mail saying that when the delivery date was known I would be contacted. The delivery was made the next day without any notification from anyone and it was fortunate that I was at home.”

Posted 2 years ago

“Delivered as per quote. Only downside was that it was soaking wet so had to dry it out before I could take it inside.”

Posted 2 years ago

“Materials were fine but delivering to a building site 400m away rather than my home left me: (a) trying to track them down; and (b) having to carry the materials from where they were dropped to my home.”

Posted 2 years ago

“Product was as you would expect. Service was ok. Very very miffed at paying 50 quids for delivery only to discover the product came direct from a local supplier 5 miles away”

Posted 2 years ago

“Hot water tank lagging arrived (sent to wrong address?). When opened, extremely expensive at £137 for basically 5 plastic bags filled with some insulation material. Also, one of the bags was torn. Really cannot recommend this - sorry.”

Posted 2 years ago

“Easy to follow instructions. Good stock choice. Delivery very good. Poor stock storage, (all slabs are warped)”

Posted 2 years ago

Thank you for your review, Antonio. I'm sorry to hear that our stock storage is not meeting your expectations it's always helpful for us to know what could be improved upon or changed so that we can better serve our customers in the future!

Posted 2 years ago

“Delivered wronge product”

Posted 2 years ago

“Product price good, delivered on time and in good condition however the product delivered was not what I ordered (I was sent celotex rather than recitical) which isn't a problem but would have been nice to be asked.”

Posted 2 years ago

“no communication about acceptance of order of timing of delivery very pleased with delivery when it did happen and the product, Had started looking for product elsewhere in meantime because wasn't sure when/if it would arrive and would have cancelled this order. more communication would have been good”

Posted 2 years ago

“1st delivery good,2 nd delivery not on time and did not get any information telling me it was going to be delayed”

Posted 2 years ago

“The service was efficient and delivery was on the day promised. Price was good, but £50 for delivery was outrageous!”

Posted 3 years ago

“Was not told about delivery date until driver was 1 hour away. Luckily i was at home that day. On querying this I was told an E-Mail and text had been sent informing me but I checked again and had not received either of them. The Driver told me it was a common occurrence that that people where not informed regarding delivery. One item was missing but this was resolved fairly quickly. Otherwise everything was ok, the driver helpful and parts delivered safely with only minor damage at edges.”

Posted 3 years ago

Hi John, Thank you for your review. Sorry to hear that you did not get your delivery confirmation email. This was sent out however it can sometimes get blocked by spam filters or server level restrictions that we have no control over. With regards to your text message. Its possible that the number we had in our system for text messages was incorrect. We are looking into this for you. Other than that I am glad we were able to resolve your other issue quickly and overall you were reasonably happy with our service. If there is anything else we can do for you in the future please do let us know. Regards Insulation4less

Posted 3 years ago

“Hi, when the boards were delivered they were wrapped with tape, which when removed took off the aluminium covering on the board. Also the corners had the aluminium covering creased. The covering was not repairable and had to make do with what was sent. Not great and wasnt happy but the boards were required that day to finish a job.”

Posted 3 years ago

“The product was good, the ordering was good, however the delivery time was more than i would expect.”

Posted 3 years ago

“Ordered celotex, received a different, cheaper brand. I wasn't informed of this before delivery nor offered a refund for the difference in price. A few corners were a little rough but still usable.”

Posted 3 years ago

“The product and price were great but the packing and delivery were very poor. Some boards came loose during transit (lets be frank not much effort was put into packing them up carefully) Many boards (both those that came lose and those still on the pallet) had damage on their edges and corners - not too damaged that they couldn't be used but enough damage to make it a real pain to have to trim and patch too many boards. Why not try to use those cardboard corner protectors ?to put up with the hassle of returning the product? The delivery driver was helpful though - taking the pallet away.”

Posted 3 years ago

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Insulation4less is rated 4.6 based on 1,608 reviews