Insulation4less Reviews

Name: Insulation4less
Address: 3rd Floor 207 Regent Street,London, London
Rating: 4.57

4.6 Rating 1,608 Reviews

89 %

of reviewers recommend Insulation4less

4.6

Based on 1,608 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Insulation4less:

Insulation4less Ltd (insulation4less.co.uk) is the UK's largest independent online insulation store. With the highest star rating in the UK, you know you're in good hands when you order with Insulation4less.

Visit Website

Phone:

02035826399

Email:

info@insulation4less.co.uk

Location:

3rd Floor 207 Regent Street,London
London
W1B3HH

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Insulation4less 5 star review on 21st January 2024

Michael Doublet

Insulation4less 5 star review on 25th March 2023

John Stanford

Insulation4less 5 star review on 15th February 2023

Graham Griggs

Insulation4less 5 star review on 18th November 2022

Marc Newton

Insulation4less 5 star review on 1st October 2022

Tony Handley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have mixed feelings about my purchase from Insulation4less. I ordered six packs (two rolls per pack totalling 12 rolls) of Black Mountain Natuwool insulation, which was the minimum number I could purchase through the website. But just three packs (six rolls) were delivered. When I phoned up it was clear they misunderstood their own website — they thought I had ordered six rolls rather than six packs (12 rolls). They then sent me a pro forma invoice telling me to pay another £180 — in addition to the £530 I had already paid — to get delivery of the other three packs (six rolls). It was then put to me that they had already made a loss —"taken the hit" were the exact words — on the first delivery of three packs (six rolls) and they weren't prepared to make a further loss on delivering the other three packs unless I paid. I refused and said I wanted to cancel the order because the fault was entirely their own. This caused me a lot of stress because I had spent a lot of time over several months researching the project for which I needed the wool — insulating under our suspended timber floor. The window I had to do the project was only a couple of days away by this point — I had ordered with more than enough time to spare — and it was the only time I had available for at least a year to do it. In the end, after several hours, Insulation4less came back to me and said they would honour the order and send the other three rolls at no extra cost. To their credit, they did the right thing, but only after I stood my ground. Their position from the start was indefensible and yet they still tried to push me into paying more. That was wrong, and it should not have happened. But, also to their credit, whenever I phoned up during office hours, someone did answer the phone and they did look into my issue rather than fob me off, which would've been easy for them to do. So, I would use Insulation4less again but with some trepidation.”