Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,900 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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Phone:

0800 130 3377

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Infinity Motorcycles 5 star review on 18th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a RST leather suit. The product is great, how ever the delivery not so good. I ordered my item and I was told it was meant to be here on the Friday via the tracking. I also phoned infinity motorcycle to confirm this as I needed it for Monday to which I was told it there was a delay and it will be with me Saturday. This was still ok as I didn’t need until Monday, however my parcel never turned up until today (Tuesday). I emailed and phoned to collect it myself as it was sat in the depot on Saturday, I got no help at all from infinity motorcycle nor the courier. If I order again in the future I will always remember the delivery time is nothing short of poor.”

Helpful Report

Posted 1 day ago

Hi Ty, Thank you for taking the time to share your feedback. I sincerely apologise that your suit did not arrive by the expected delivery date - we understand how important timely delivery is, especially when you needed it for a specific occasion. On reviewing your order, I can see that you placed it on Tues, 24th June, and we processed it promptly, dispatching it from our warehouse on Thurs, 26th with an estimated delivery of Sat, 28th June. Unfortunately, once the parcel reached the courier’s depot, it experienced an unexpected delay, which extended the delivery time by a couple of working days. While such delays are beyond our control once the parcel leaves our facility, we truly regret the inconvenience this caused you. Your feedback is valuable to us, and we will share it with our courier partner to help improve our services. As a gesture of goodwill, we’ve reached out to you via email to discuss how we can make this right. If there’s anything further we can assist you with, please don’t hesitate to contact us. Thank you for your understanding, and we appreciate your patience. Kind regards, Rhiann

Posted 21 hours ago

“Excellent service, item very quickly delivered, item fit is perfect. Not used Infinity Motorcycles before, but definitely recommend, and will use again - Thank you.”

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Posted 1 week ago

Hi, Thank you for your amazing 5-star review of Infinity Motorcycles. We hope to see you again soon! Thanks, Rhiann

Posted 1 week ago

“Fantastic service has usual ordered Monday delivered Tuesday in time for 2025 Assen trip well done guys”

Helpful Report

Posted 1 week ago

Hi Chris, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope you enjoy your trip and look forward to seeing you again soon! Thanks, Rhiann

Posted 1 week ago

“The helmet fits perfectly. The visor opens up nicely and smoothly. Very happy with my purchase.”

Helpful Report

Posted 1 week ago

Hi, Thank you for your amazing 5-star review of Infinity Motorcycles. We are happy to hear that you are satisfied with your purchase. We hope to see you again soon! Thanks, Rhiann

Posted 1 week ago

“As always, customer service provided at the Watford store was fantastic. Ollie gave great recommendations and went above and beyond. He was extremely patient and courteous. I highly recommend Infinity Watford.”

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Posted 1 week ago

Hi Ed, Thank you for your amazing 5-star review of Infinity Motorcycles. I will be sure to pass this on to Ollie. We hope to see you again soon! Thanks, Rhiann

Posted 1 week ago

“As a newbie, I visited the Glasgow store today and Fergus couldn't have been more helpful, helping with a variety of brands and sizes despite a busy store. I'll definitely be back.”

Helpful Report

Posted 1 week ago

Hi Scott, Thank you for your amazing 5-star review of Infinity Motorcycles. I will be sure to pass this on to Fergus. We hope to see you again soon! Thanks, Rhiann

Posted 1 week ago

“Exceptional service! Replaced my jacket the very next day.”

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Posted 1 week ago

Hi Byron, Thank you for your amazing 5-star review of Infinity Motorcycles. We hope to see you again soon! Thanks, Rhiann

Posted 1 week ago

“These guys are very helpful and look after their customers. They have gone over and above to help me out on more than one occasion. I’d have no hesitation in buying from them or recommending them to friends.”

Helpful Report

Posted 1 week ago

Hi, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 1 week ago

“Be aware that if you have a fault with anything that you have bought from Infinity Motorcycles that they won’t help. Despite being within the manufacturers warranty period. They will try to discourage such request quoting long delays, negative outcomes & and diminish any fault as ‘wear & tear’”

Helpful Report

Posted 1 week ago

Hi Angelo, Thank you for taking the time to leave your feedback. I am sorry to hear that your recent warranty claim has not met your expectations. I understand that you were attempting to claim on a pair of Dainese boots which had developed a fault with the zip, which you had originally purchased from Bike Stop. When you first contacted Stevenage about your claim, they sought advice from our suppliers so that they would be able to advise you as best as possible. Our suppliers reviewed the images you provided and informed us that the boots were unlikely to be covered under warranty, as the damage sustained appears to be from general wear and tear. It was not the intention of our Stevenage branch to discourage you from going through with the claim. They only wanted to inform you that the damage may not be covered under warranty, so that you could make an informed decision on whether you would still like to process the claim, as it would mean you being without the boots for 1-3 weeks, which is consistent with our timeline outlined in our "Warranty Returns" Terms and Conditions, which you can read here: https://www.infinitymotorcycles.com/delivery-and-returns I am sorry that you felt as though we were trying to discourage you from going through with the claim. Your feedback is valuable to us, and it has been passed on to the relevant individuals so we may improve our services and prevent a situation like this from occurring again. Thank you, Rhiann

Posted 1 week ago

“Was served by Andy today. Great experience, very professional. Got everything I needed at a great price. Will be back!”

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Posted 1 week ago

Hi David, Thank you for your amazing 5-star review of Infinity Motorcycles! I will pass this on to Andy. We hope to see you again soon! Thanks, Rhiann

Posted 1 week ago

““Had a great time at Infinity store today! The staff were super friendly and really helped me pick out the perfect item. Amazing service – I’m giving them a full 5 stars! ⭐️⭐️⭐️⭐️⭐️”**”

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Posted 2 weeks ago

Hi, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 2 weeks ago

“Bought a Shoei neotec 3 and Cardo Packtalk Edge from Gareth in the Belfast store. He couldn’t be more helpful with advice about the helmet and Cardo. Fitted pin lock and Cardo and connected my phone. Gentleman.”

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Posted 3 weeks ago

Hi Paul, Thank you for your amazing 5-star review of Infinity Motorcycles! I will pass this on to Gareth. We hope to see you again soon! Thanks, Rhiann

Posted 3 weeks ago

“Needed some new motorcycle trousers as mine were over 12 years old. Served by Peta S who was extremely helpful and very knowledgeable. Don't normally leave reviews but in her case it is very well deserved. Thank you Peta for all your expert help and assistance. Well done and keep up the good work”

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Posted 1 month ago

Hi Keith, Thank you for your amazing review of Infinity Motorcycles! I will be sure to pass this on to Peta. We hope to see you again soon! Thanks, Rhiann

Posted 1 month ago

“Always great service and help from Steve and the team 👍”

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Posted 1 month ago

Hi Hamish, Thank you for your awesome 5-star review of Infinity Motorcycles! I will be sure to pass this on to Steve. We hope to see you again soon! Thanks, Rhiann

Posted 1 month ago

“Delivered quickly via DPD, always a reliable courier to use. Great fit and quality, plus a discount code for my next order, of which I have just ordered the waterproof Jacket to match the trousers. Alpinestars V2 Hurrican range. Got the S trousers and M Jacket. Fits me perfectly, 5 foot 9, 32 waist and 40 Chest.”

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Posted 1 month ago

Hi Ben, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 1 month ago

“I purchased Armr textile jacket and trousers, having worn Armr products before and been very happy with their performance. This time, I discovered a fault on the jacket. Infinity solved the issue very quickly - very happy with the product and the service. I'll be back...........”

Helpful Report

Posted 1 month ago

Hi Andy, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 1 month ago

“Awesome price match and service as always at the Belfast branch and online admin!”

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Posted 1 month ago

Hi Simon, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 1 month ago

“Excellent helmet. Comfy and quiet. Thanks James at the York store for brilliant service.”

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Posted 1 month ago

Hi Gary, Thank you for your amazing 5-star review of Infinity Motorcycles! I will be sure to pass this on to James. We hope to see you again soon! Thanks, Rhiann

Posted 1 month ago

“Great customer service. The returns process is so easy and a replacement was sent straight away.”

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Posted 1 month ago

Hi, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 1 month ago

“Got kitted out here, great customer service and knowledgeable help from Mat”

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Posted 1 month ago

Hi Kevin, Thank you for your amazing 5-star review of Infinity Motorcycles. We hope to see you again soon! Thanks, Rhiann

Posted 1 month ago

Infinity Motorcycles is rated 4.7 based on 8,900 reviews