Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,998 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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0800 130 3377

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Infinity Motorcycles 5 star review on 19th April 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent 🇮🇲🏍👍”

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Posted 4 years ago

“*Complaint* Dear Infinity, after using a number of your stores and online shop I am now beginning to move elsewhere. Yesterday I purchased a new Arai from J & S after visiting my local store in Clapham first, and an Alpinestar Jacket from Superbike shop. (Bear in mind your store is 6 minutes from my house.) I had already ordered a new visor from yourselves, in stock to collect in Holborn. This morning I ride from Clapham to Holborn on the way to work and there is no visor. Apparently its coming from Norwich, I can collect at lunch. After two more calls I have been told there is no deliveries and it should be another day. Remember its 'green' and in stock in Holborn. I think whats the point? Is it an IT problem? Covid? or shall I just avoid all Infinity stores in future. Really frustrated and possibly a weekend of riding without a visor I could have purchased elsewhere if I had know.. Had to tell you, Kind Regards M”

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Posted 4 years ago

Hello M, We're very sorry you were disappointed with your recent experience shopping with us. We take your feedback seriously and seek every opportunity to improve our processes. In regards to Click & Collect purchases, we ask our customers to wait until they receive a "Ready to collect" notification email before visiting a store, as this will indicate that your order has been prepared and is ready for collection. And due to a shortage of stock of your visor, we only had one left in our inventory, which was at our Norwich store (the earliest our supplier will receive a restock is in 6 weeks time). This product needed to be transferred to the Holborn store for you to collect, which takes a couple days to organise and process. With this in consideration, we do understand your frustration and we apologise for this. I will relay your feedback to our logistics department in order to optimise our processes, but if you were to shop with us again, our customer service team will do whatever we can to ensure your happy with your experience. Kindest regards, Jonah

Posted 4 years ago

“Just popped in after work to buy a summer jacket and gloves, staff couldn't be more helpful and leave you to browse in your own time unless you need their assistance. This is now my go to place for my gear.”

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Posted 4 years ago

“Good customer service.”

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Posted 4 years ago

“I bought a helmet on line for my son, sadly it wasn’t a great fit and he changed it via a shop, they were very helpful and no issues at all, thank you”

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Posted 4 years ago

“Order arrived quickly and was the best deal I could find for the product (GT Air2) compared to a number of competitors. Have no problem with recommending this company.”

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Posted 4 years ago

“I ordered a pair of bots, which were delivered promptly. I needed a bigger size so I contacted Infinity. Their customer service was excellent, they sent me a return slip and within a week, the boots were returned and new ones delivered to me. Excellent service, great product!”

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Posted 4 years ago

“Couldn’t order on line, ‘phoned helpline, job done! Delay due to sender, Infinity guid! Product finally arrived as ordered!😁”

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Posted 4 years ago

“Very good service & very pleased with my jeggings, a good fit. Thank you”

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Posted 4 years ago

“Great service great prices will definitely use again”

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Posted 4 years ago

“Couldn't be beaten on price with very fast delivery which was tracked with regular updates to my phone and arriving on my door step on time as promised. Cannot fault and would highly recommend and will be using again. Thank you Infinity”

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Posted 4 years ago

“Very helpful and a quick refund for item sent back.”

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Posted 4 years ago

“Gloves arrived very quickly”

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Posted 4 years ago

“Took ages to turn up.”

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Posted 4 years ago

Hello, I'm sorry you were unsatisfied with the delivery of your order. We estimated 3-5 working days for delivery, as we needed to order the product from our supplier before we dispatched from our warehouse. According to Parcelforce tracking, the parcel was delivered to you on the 5th working day, but I apologise if you had expected to receive this earlier. Your feedback will be relayed to our logistics team to ensure our processes are as fast and efficient as possible. Kind regards, Jonah

Posted 4 years ago

“Visited the Infinity Warehouse located in Camberley. Loads of section from bike lids to jackets, trousers and accessories. Staff are very friendly and very knowledgeable.”

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Posted 4 years ago

“Delivery good as expected , good communication with club card customer service .”

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Posted 4 years ago

“Always great service and staff so helpful and courteous! Regular customer.”

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Posted 4 years ago

“Great service and very helpful staff”

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Posted 4 years ago

“Great company”

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Posted 4 years ago

“Great trousers,seem comfortable so far ,probably came up a little bigger than expected but a problem”

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Posted 4 years ago

Infinity Motorcycles is rated 4.7 based on 8,998 reviews